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Cinch.fm Audio Service Shuts Down - Lessons We Can Learn on Customer Service & Not Counting on One Platform

Stephanie LH Calahan

Friday night I learned that one of my favorite pod-casting sites, Cinch.fm , was shutting down.    I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Facebook [link].   The news hit me like a lead brick. 

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TikTok Is Here to Stay—Is Your Brand Ready?

Success

It just clicked, and I understood that Gen Z and millennials were learning differently… At the company I left to pursue this, [the younger employees] didn’t do traditional learning. They did learning snacks, short snippets.”. But… it’s great for customer service and for live media.”.

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Customer service and the impact of social media

Service Untitled

Even though these online global communities can be somewhat intimidating, many of the best are available at no cost and with amazingly easy access. So how does all of this fit into the ever broadening sea of customer service? That particularly would apply to customer service complaints and questions.

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Top 5 Tips for Learning More About Your Customers

The Small Business Blog

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Try to figure out exactly what it is that you want to know about your customer base.

Learning 100
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A few lessons learned from new PayPal president David Marcus

Service Untitled

According to Andy McMillan’s blog, a smashed violin and an account directed to help fund underprivileged children became an endless series of customer service personnel exchanges after McMillan’s accounts were frozen to cover possible future refund disputes. Overdraft covering shipping costs depleting fast.

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Measuring the Impact of Social Media

Customers Rock!

In order to answer this question, one must consider the true cost of managing a social media program. What are the costs? In order to consider calculating ROI, one must understand the costs involved with social media. Other costs are not quite as obvious. The other side of the coin from revenue is cost savings.

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How To Put Your Business On The Map

The Small Business Blog

Social Media is also a vital way to reach potential customers, both locally and nationally. Networking online is a great way to reach new customers, and can build brand awareness that would otherwise cost a great deal of money. If you have any more ideas leave a comment! If you have any more ideas leave a comment! Share This.