Office Dynamics

JUNE 4, 2014

It’s ironic that although many companies once worried about lost employee productivity because of time spent on Facebook, now these skills are desirable! Remember your etiquette in all settings is vital, even when they are “virtual” settings! Company-wide Social Collaboration Sites. Encouragement to participate on Facebook.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

It’s ironic that although many companies once worried about lost employee productivity because of time spent on Facebook, now these skills are desirable! Remember your etiquette in all settings is vital, even when they are “virtual” settings! Company-wide Social Collaboration Sites. Encouragement to participate on Facebook.

Social Media 100

Social Media Etiquette Facebook Networking 100

Office Dynamics

JUNE 4, 2014

It’s ironic that although many companies once worried about lost employee productivity because of time spent on Facebook, now these skills are desirable! Remember your etiquette in all settings is vital, even when they are “virtual” settings! Company-wide Social Collaboration Sites. Encouragement to participate on Facebook.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

It’s ironic that although many companies once worried about lost employee productivity because of time spent on Facebook, now these skills are desirable! Remember your etiquette in all settings is vital, even when they are “virtual” settings! Company-wide Social Collaboration Sites. Encouragement to participate on Facebook.

Networking 100

Networking Social Media Etiquette Facebook 100

Professional Assistant Blog

FEBRUARY 25, 2008

Home About Me Advertise Top Reasons for Working in Large and Small Companies By The Professional Assistant on Monday, February 25, 2008 Filed Under: Job Seeking , Productivity , Travel D o you work in a large company ? A small company ? Here are my top reasons for working in each type of company.

2008 100

2008 Cubicle Google Docs 2007 100

Office Dynamics

APRIL 15, 2012

We hold this blog-a-thon each April and the goal is to make assistants aware of the resources available to them and build a community of administrative assistant and executive assistants who want to learn and grow and flourish in their career of choice! Be Resourceful. If you are just tuning in, here's the scoop! Investigate.

Administrative Professionals 100

Administrative Professionals Etiquette 2012 Filing 100

Service Untitled

SEPTEMBER 21, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employing company vision in customer service training Cheryl September 21, 2010 Culture , Customer Satisfaction , Customer Service , Hiring & Training 1 Comment Every company needs a motivational vision; what you want your company to ultimately become.

Customer Service 40

Customer Service Training Etiquette 2010 40

Service Untitled

APRIL 16, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty built on company focus Cheryl April 16, 2010 Customer Service , Proactive 2 Comments I grew up in a very small town where we were mostly limited to one grocery store, one department store, one morning restaurant, and even one book store.

Customer Service 40

Customer Service Credit Card Restaurants Etiquette 40

On The Job

AUGUST 25, 2011

Even without the bill, Alicea says many companies are beginning to take steps to reign in workplace bullying because of its bottom-line consequences: Bullying can cost a company $83,000 a year from absenteeism and stress-related issues. I think there's a real need for email etiquette to be taught in workplaces today," he says.

2003 100

2003 Etiquette Training Email 100

Office Dynamics

MARCH 12, 2015

You have to show your executive and business owner how investing in your development will benefit them or the company. All the more reason you have to show your executive the benefits you will drive; the benefits your executive will derive from sending you and how the company will benefit. It can be a very hard sell.

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Office Dynamics

DECEMBER 15, 2016

Every year, managers and human resources professionals like you struggle with the same issue: what to give their employees for the holidays. You’ve seen the looks on your employees’ faces when they all open the exact same pencil set or company tote bag and you don’t want to repeat that ever again.

Gifts 100

Gifts Holidays Restaurants Travel 100

BMT Office Administration

OCTOBER 4, 2022

Yet, the COVID-19 pandemic of 2020 threw a wrench into this tried and true system for most companies. Beyond that, droves of companies that were inexperienced with remote work were creating monitoring policies for the first time. companies either already using a hybrid approach or planning to incorporate one in the future.

Filing 52

Filing 2020 Suppliers Social Media 52

Professional Assistant Blog

JULY 16, 2008

She is the largest share holder of the company, obviously. Even when I am not provided with the resources, I can make things happen. Heres the link: www.findaseminar.com/administrative-seminars.html Also, one other thing I wanted to mention is that the company that I work at has online courses that I can take.

2008 100

2008 Cubicle 2007 Google Docs 100

Service Untitled

JUNE 4, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Your Competitors Douglas June 04, 2009 Behind the Scenes , Customer Service , Exercises/Resources 1 Comment Here is something you can do to make your company more competitive in about 10 minutes. A lot of companies are in fiercely competitive industries.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

AUGUST 12, 2010

Customers may leave because they don’t like your product, their friends have influenced them to move to another company, or the competition simply has you beat, but according to statistics, most customers leave because of a change in attitude or indifference by the business.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

APRIL 2, 2009

A lot of companies don’t really track contact volume objectively. If Mondays at noon are usually busy, then the company increases staffing accordingly. Some companies need to staff more in the beginning of the week, others seem to be busier at the end of the week. What contact volume metrics do you track?

Customer Service 40

Customer Service Etiquette 2006 2009 40

Loosely Speaking

FEBRUARY 11, 2009

At the event I picked up some very practical advise and some fine contacts, but mostly it was just so energizing to be in the company of so many writers who blogged across a whole spectrum of interests (minor league hockey to sassy travel to low carbon living) but shared a real DIY passion for their causes and craft.&#

Networking 100

Networking 2004 2009 Etiquette 100

Professional Assistant Blog

OCTOBER 29, 2008

for your company, click here. Ive found a great resource on the ACT! Did your boss just decide to install it on his/her system and yours then told you, "Read the manual, were going to be using this from now on"? If you’re looking to purchase ACT! This same thing happened to me as well as one of my readers.

2008 100

2008 Cubicle Google Docs 2007 100

Service Untitled

FEBRUARY 17, 2010

If you are a company that claims to have superior customer service, people will come to you with the expectation of receiving top-notch service. Nowadays, customers’ expectations are rising because companies are trying to find new ways to surprise and delight their customers. While some things are always the same, others differ.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

JANUARY 29, 2010

My friend Tom lives in the South Florida area and provides the personal touch; his company is small and local which gives him intimate knowledge of the immediate marketplace. Two years later, that same homeowner where Tom apologized and rectified his mistakes called for Tom’s company to do a job for her.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

AUGUST 27, 2010

The successful company focuses on its customers, and in order to do that, leadership has to be involved and focused on improving employees and all business processes. So how does a company become process-focused? First, each company has to prepare. Companies need a mission statement so they can identify their key processes.

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Professional Assistant Blog

OCTOBER 31, 2007

Then there are times when I am bored out of my mind and start either asking others for work or updating the company database. If this doesnt help, seek advice from your Human Resources Department. There are times when people come up to me and expect things to be done right away. Apparently, everyone comes to me all at the same time.

2008 100

2008 Google Docs Cubicle 2007 100

Service Untitled

MAY 13, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer feedback; an important tool for success Cheryl May 13, 2010 Customer Satisfaction , Proactive 2 Comments Ask a customer what they want from your company or service, and they will tell you. Take the example of an internet shoe company.

Customer Service 40

Customer Service Etiquette 2010 Salary 40

Service Untitled

MARCH 31, 2010

What would be the results if a company used representatives who insulted, assaulted or told customers to “die&# on the road? They need to be hired because they can not only do the job, but be able to deal with the customers – just like any other consumer oriented position.

Customer Service 40

Customer Service Etiquette 2008 2009 40

Service Untitled

FEBRUARY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Publix on top of American Customer Satisfaction Index Cheryl February 19, 2010 Culture , Customer Satisfaction , Customer Service , Specific Companies No Comments In the lead since 1994, Publix scores the highest marks for customer satisfaction with products and services.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

OCTOBER 22, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to overcome negative brand perception Cheryl October 22, 2010 Customer Satisfaction , Customer Service Experience , Specific Companies 1 Comment It’s the elephant in the room when consumers become disenchanted with a company’s brand.

Customer Service 40

Customer Service 2010 Suppliers Etiquette 40

Service Untitled

APRIL 22, 2010

Internal customer service provides our coworkers within our company information or services. For instance, in the real estate business someone from our marketing department asked me today to attend a woman’s business luncheon and represent our company for a charity fundraiser. Don ‘t withhold relevant information.

Customer Service 40

Customer Service International Etiquette 2010 40

Service Untitled

OCTOBER 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Look after your staff and they will look after your customers Cheryl October 29, 2010 Customer Service , Employees , Specific Companies No Comments Fortune magazine rates the top ten best companies to work for every year and interviews someone from each organization.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

OCTOBER 8, 2010

When asked if Ford might consider lifetime warranties, the company commented that longer warranties allow customers greater potential for abuse. Customer relationships are based on a company’s service especially in the auto industry. Companies can not take the customer for granted and need reliability and flexibility.

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Laughing all the Way to Work

AUGUST 15, 2009

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. I usually snap my fingers and say "Hey, over here!"

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Well, behind every important business person, whether they be the head of a Fortune 500 company, a movie star or even The President of the United States, they all need an assistant to help them manage their responsibilities. Why do we not use their full name?

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Service Untitled

OCTOBER 26, 2010

More than price, since companies vie for the best prices all the time, is to make truly lasting impressions in order to win customer loyalty. Companies may have larger, more inviting stores, but providing superior service is still what sets apart Zappos from ABC Shoes. Don’t make excuses when your company messes up.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

SEPTEMBER 8, 2010

Top companies recognize how this tremendous force can bring customer satisfaction, able suppliers to productively be in involved in the company’s best interest, and consequently mean profitability as all the cogs operate in a synchronized manner. You can follow any responses to this entry through the RSS 2.0

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Service Untitled

APRIL 19, 2010

The survey companies paid a ridiculously low compensation or offered lotteries, sweepstakes or points to keep us participating. The company has to think about the reason for the survey. As companies survey customers however, it is important to note that customers expect the responses they give to produce observable results.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

MAY 26, 2010

Guest Writer May 26, 2010 Culture , Little Things, Big Differences , Specific Companies No Comments We’ve all heard the saying “it starts at the top.” Typically, it’s in reference to how the attitudes of company leaders determine the attitudes of that company’s staff members.

Customer Service 40

Customer Service 2010 Etiquette Social Media 40

Service Untitled

JUNE 15, 2010

When an employee reaches a five, ten, twenty year or more milestone in the company, or has achieved additional certification or education, special recognition is appropriate. Depending on the company policy, budget or protocol, definitive rewards keep employees striving towards the next level.

Customer Service 40

Customer Service 2010 Etiquette Policies 40

Service Untitled

OCTOBER 25, 2010

It helped companies maintain and improve customer relationships and hone in on the most successful and promising target audiences. The expansion of the social media therefore requires companies to be aware of what is being said about them and who is saying what about them. It can give the names of their children or favorite charities.

Social Media 40

Social Media Customer Service Etiquette 2010 40