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The Perfect Gift for Everyone in Your Office

Office Dynamics

Every year, managers and human resources professionals like you struggle with the same issue: what to give their employees for the holidays. You’ve seen the looks on your employees’ faces when they all open the exact same pencil set or company tote bag and you don’t want to repeat that ever again. For the Foodie. For the Beer Drinker.

Gifts 100
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Service Untitled» Blog Archive » Customer loyalty built on company.

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty built on company focus Cheryl April 16, 2010 Customer Service , Proactive 2 Comments I grew up in a very small town where we were mostly limited to one grocery store, one department store, one morning restaurant, and even one book store.

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Service Untitled» Blog Archive » Employing company vision in.

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employing company vision in customer service training Cheryl September 21, 2010 Culture , Customer Satisfaction , Customer Service , Hiring & Training 1 Comment Every company needs a motivational vision; what you want your company to ultimately become.

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Service Untitled» Blog Archive » Good service valued over good food?

Service Untitled

and Canadian consumers about the value of good service over the quality of food they are given at restaurants. A 55% majority of Americans think restaurant service is getting worse, while 32% think service is improving. Part of the value of a service particularly in a restaurant is the customer relation experience.

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Service Untitled» Blog Archive » Panera Bread 2010 “25 Customer.

Service Untitled

So we have a few of Panera’s policies that set them apart from other restaurants, and that includes antibiotic free chicken, no trans fat, many natural ingredients and an impressive list of whole grain breads, but does that have a significant impact on customer service and the Business Week’s award?

2010 40
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Warning! Warning! Incoming text message.

Laughing all the Way to Work

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. Other times we will be talking and I notice his eyes moving to his BlackBerry and I will see he is no longer paying attention to me, but reading emails instead.

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Welcome to Canada, Mr. President.

Laughing all the Way to Work

What is the proper etiquette when addressing or writing to a President? Well, behind every important business person, whether they be the head of a Fortune 500 company, a movie star or even The President of the United States, they all need an assistant to help them manage their responsibilities. Why do we not use their full name?