Professional Assistant Blog

NOVEMBER 1, 2007

Home About Me Advertise Cubicle Etiquette 101 By The Professional Assistant on Thursday, November 01, 2007 Filed Under: Office Gossip , Productivity D o you find that your colleagues are hovering around you when youre on the phone? In the mean time Im going to discretely tape up a copy of your etiquette rules somewhere public.

Cubicle 100

Cubicle Etiquette 2008 2007 100

On The Job

OCTOBER 10, 2018

A recent survey finds respondents say that it's proper etiquette to put your phone away in meetings but 53% of them keep it out. There are some cellphone use policies that companies are using, such as those listed here. They still goof off on their phones instead of working. Work is stressful enough, right?

Phones 131

Phones Etiquette Policies Email 131

Professional Assistant Blog

FEBRUARY 19, 2008

Home About Me Advertise Adhering to the "Open Door" Policy By The Professional Assistant on Tuesday, February 19, 2008 Filed Under: Meetings , Prioritize I n my last job, I had my own office. Just remember, if your company has an “open door” policy, please adhere to it.

Policies 100

Policies 2008 Cubicle 2007 100

Musings of a High-Level Executive Assistant

MARCH 22, 2013

Hello Readers - 8 months ago, a reader asked me a question about fraternization and social etiquette at work. The lady that disapproved used to work for a very corporate company and happened to be my boss because she was the CEO's assistant. The link is that original post.

Etiquette 40

Etiquette Temping Gossip Job Hunting 40

Worxbee

DECEMBER 6, 2021

It’s not generally good etiquette to try calling in without a booked meeting. One way you can encourage this is through a virtual “open door” policy. Be transparent about what’s happening in the company and hold space for team members to come forward with any questions or feedback. Is it via email?

Project Management 122

Project Management Environment Email Etiquette 122

Worxbee

SEPTEMBER 20, 2021

Many companies seem to book hour-long meetings because it’s a neat slot on a calendar, but often, a lot of side-tracking and daydreaming happens during a full hour (especially when people are sitting at home or in co-working spaces!). It pays to find one your company is comfortable with and offers the features you need (screen sharing, etc.).

Agenda 52

Agenda Environment Etiquette Goals 52

Service Untitled

JANUARY 28, 2014

Employees are not automatically entitled to being paid if they can’t get to work, and those policies should be clearly explained in staffing contracts or the company handbook. Check the website of the airline carrier for their policies concerning inclement weather. Maintain your patience. photo by: thisreidwrites.

Customer Service 40

Customer Service UPS Etiquette Policies 40

BMT Office Administration

OCTOBER 4, 2022

Yet, the COVID-19 pandemic of 2020 threw a wrench into this tried and true system for most companies. Beyond that, droves of companies that were inexperienced with remote work were creating monitoring policies for the first time. companies either already using a hybrid approach or planning to incorporate one in the future.

Filing 52

Filing 2020 Suppliers Social Media 52

Practically Perfect PA

FEBRUARY 24, 2012

It seemed that being the ‘go to’ person meant I should be up to speed on company policies and procedures, office etiquette and in-house systems as soon as I started. I also felt far less competent due to the systems that the company used. But when I started a new role 4 months ago, my experience counted for nothing!

Microsoft Outlook 100

Microsoft Outlook Assertiveness Etiquette Training 100

Loosely Speaking

FEBRUARY 11, 2009

I blog in the progressive/political sphere, occasionally spilling over into literature, history, policy, current events and media, but since I’m pretty diligent about maintaining my anonymity, finding a support network has always been borderline impossible. Leave a Reply Site Pages Commenting Policy About ktcosmos Got Loose Change?

Networking 100

Networking 2004 2009 Etiquette 100

Laughing all the Way to Work

FEBRUARY 16, 2008

Here are Some Good-Sense E-mail Etiquette Tips E-mail Salutations: Although e-mail is less formal than writing a letter it is still polite to open with a greeting. Be sure to check your company email policy: Having butterflies flutter across the screen on the opening of the business e-mail may not be the image your company is looking for.

Etiquette 100

Etiquette 2005 Email Filing 100

Professional Assistant Blog

SEPTEMBER 5, 2008

What would happen if your company gets audited or your manager asks you for an e-mail from a few years ago? The reason I use the latter method is because our company policy is that we cant download any software that IT doesnt approve. There are two ways of backing up your e-mails.

Microsoft Outlook 100

Microsoft Outlook 2008 2007 Cubicle 100

Professional Assistant Blog

FEBRUARY 20, 2008

Here are Some Good-Sense E-mail Etiquette Tips E-mail Salutations: Although e-mail is less formal than writing a letter it is still polite to open with a greeting. Your company may have a policy on how they want you to address people in external business e-mail. Jane Watson of J. Who are you?

2008 100

2008 2007 Cubicle Fax 100

Professional Assistant Blog

OCTOBER 9, 2008

You can purge the files as needed, depending on your companys situation and/or policy. Also, remember to archive these files, just in case you need to go back and check who called when for what reason. So try creating a spreadsheet yourself and let me know how it works out for you.

Phones 100

Phones 2008 Cubicle 2007 100

Service Untitled

APRIL 22, 2010

Internal customer service provides our coworkers within our company information or services. For instance, in the real estate business someone from our marketing department asked me today to attend a woman’s business luncheon and represent our company for a charity fundraiser. Don ‘t withhold relevant information.

Customer Service 40

Customer Service International Etiquette 2010 40

The Office Professionals Place

OCTOBER 19, 2009

Monday, October 19, 2009 Choose Your Method of Communication Effectively – Email, Phone, In-person, “Snail&# Mail/Memos Have you ever received an email from someone who just started at the company asking you to do something and you haven’t been introduced? DO NOT leave a voicemail longer than a 1 or 1 ½ min.

Phones 100

Phones Email Filing IAAP 100

Service Untitled

MARCH 22, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives B&H Customer Service Douglas March 22, 2010 Culture , Customer Service , Little Things, Big Differences , Specific Companies 3 Comments When I was in New York last week, I visited the famous B&H Photo Video electronics store on Manhattan’s West Side.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Service Untitled

JUNE 15, 2010

When an employee reaches a five, ten, twenty year or more milestone in the company, or has achieved additional certification or education, special recognition is appropriate. Depending on the company policy, budget or protocol, definitive rewards keep employees striving towards the next level.

Customer Service 40

Customer Service 2010 Etiquette Policies 40

Service Untitled

NOVEMBER 6, 2009

Where exactly escalations originate from depends a lot on the particular company and how its customer service organization is setup. Employees, and especially managers, who are too far removed from the actual issues and the actual customers are going to have a harder time coming up with effective policies and good ideas.

Customer Service 40

Customer Service Etiquette Policies 2006 40

Service Untitled

OCTOBER 26, 2010

More than price, since companies vie for the best prices all the time, is to make truly lasting impressions in order to win customer loyalty. Companies may have larger, more inviting stores, but providing superior service is still what sets apart Zappos from ABC Shoes. Don’t make excuses when your company messes up.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

APRIL 8, 2010

Stay away from the customer service representative who makes too many exceptions, is inconsistent with company policy, practices, and procedures. Stay away from the agent who doesn’t seek workable options to solve problems and blames others in the company. Companies like agents who treat every customer as important.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

FEBRUARY 26, 2010

So we have a few of Panera’s policies that set them apart from other restaurants, and that includes antibiotic free chicken, no trans fat, many natural ingredients and an impressive list of whole grain breads, but does that have a significant impact on customer service and the Business Week’s award?

2010 40

2010 Customer Service Restaurants Etiquette 40

Service Untitled

APRIL 5, 2010

When the company first started, the owners would buy diapers from BJ’s and Costco to resell online and lose money on every sale, but as the business evolved, the company widened its baby inventory and became “everything about baby.&# com ready to run the race for a share of the huge baby market. Louis market.

Customer Service 40

Customer Service Etiquette Negotiating Clothes 40

Service Untitled

AUGUST 17, 2010

And finally, one of the basic customer service policies is to accept blame, apologize to the consumer, and correct the mistake immediately. How many passengers have waited around airport lounges extra time only to see pilots and support staff arriving late?

Customer Service 40

Customer Service Travel Etiquette Policies 40

Service Untitled

SEPTEMBER 25, 2009

If employees are walking around screaming or cursing, that’s obviously going to distract customers and lead them to form negative impressions of your company. Employees speak properly. It’s also important that your employees can use proper grammar and know how to articulate whatever needs to be said.

Customer Service 40

Customer Service Etiquette 2006 Restaurants 40

Service Untitled

APRIL 16, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Minimum Service Charges Douglas April 16, 2009 Customer Satisfaction 6 Comments I was going to hire a company today to do something fairly simple that would have cost about $45 (that was the advertised price). minimum service charge.

Customer Service 40

Customer Service AT&T Policies Expenses 40

Service Untitled

APRIL 29, 2010

This requirement might be extended for a period of time to allow airline companies to upgrade their computer capabilities, however it will be nice not to play the “delay&# guessing game anymore.

Customer Service 40

Customer Service Travel Etiquette 2010 40

Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area.

Customer Service 40

Customer Service Etiquette Purchasing 2010 40

Service Untitled

JANUARY 5, 2010

Abercrombine enforced a policy that essentially made no difference (and inconvenienced a customer) on principle. As to the jeans in the extra small size, I can appreciate the need to keep the mannequins well fitted, but these jeans were on the rack, even if by error, and not needed to be on any display mannequin.

Customer Service 40

Customer Service Lifestyle Etiquette 2010 40

Laughing all the Way to Work

OCTOBER 6, 2009

it requires a firm culture that discusses recovery openly and strongly support it -both in action and written policy. does the company have random drug testing. ? and hopefully, they have supportive procedures and policies in place to help them." This is usually a lot of "talk" in companies.but little real support for it.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Service Untitled

FEBRUARY 19, 2010

Insensitivity and indifference is a prelude to customer anger and the loss of the customer because they don’t really care who takes care of them since each representative is synonymous with the company. This is where standards of KPI or Key Performance Indicators come into play.

Verizon 40

Verizon Customer Service Phones Etiquette 40

The Marq

APRIL 22, 2010

Aside from business and human etiquette of paying attention to the person you’re with, this is a complete waste of time. Because each of the two offenders’ phones rang during the meeting. What’s more, one of the people simply stood up and stepped away to take the call.

Phones 40

Phones AT&T Etiquette Email 40

BioTeams

NOVEMBER 9, 2019

Project and enterprise teams across all organisation types are perpetually exposed to a stream of information flows that ebb the natural tempo of processes, policies, system mechanics, codes of conduct and collaboration protocols.

2019 65

2019 Collaborate Etiquette Time Zones 65

Service Untitled

APRIL 7, 2010

Their low prices lead the industry, but their policies toward the public most likely defies any basic rules of customer service no less customer satisfaction. Competitor airlines mostly sit back and watch the torrents of criticism before changing their own policies so as to hopefully retain their loyal customers.

Customer Service 40

Customer Service Travel Policies AT&T 40

Success

NOVEMBER 16, 2023

Company policy that works best will be directly tied to company values. He adds their HR department is ready and willing with an open-door policy to help with disputes or resolution. Update your policies and procedures It’s time to bust out that dusty handbook (which is hopefully not in actual book form anymore).

Management 287

Management Policies Stress Environment 287