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How Simple Policies Can Change Your Business

While this makes sense, it doesn’t mean you should ignore behind-the-scenes business administration tasks, such as setting policies.

Auto insurance companies working on their customer service experiences

Service Untitled

Automobile insurance companies are going all out to please their customers. Now less than ten years later all of this has changed. Starr.

Incorporating Millennials Into Your Company

Small Business CEO

However, if your company is going to have longevity, you’ll need to capture the attention of millennials and incorporate them into your company.

8 Factors That Determine Whether Your Company Would Benefit From a GSA Schedule

Small Business CEO

So, how can you tell if your company would benefit from holding a GSA Schedule?  Does your company currently do business with the government?

Why Your Office Needs a Green Workplace Policy

Eco-Office Gals

If you have an office without a green workspace policy, it’s about time to put one in place! They reflect well on your company.

Considerations For Social Media Use In The Workplace

Small Business CEO

Company use of social media in the workplace is also increasing.  Provide a social media policy. Social Media guidelines social policie

Uber and Lyft Lawsuits & the On-Demand Economy

Small Business Labs

He said: "The jury in this case will be handed a square peg and asked to choose between two round holes." As we've pointed out in the past  these lawsuits are a really big deal to on-demand and sharing economy companies. Because of this, expect the deep pocketed on-demand economy companies to vigorously defend themselves.

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Using Twitter to get a company’s attention

Service Untitled

Google the company’s Twitter account. You can search “company name + Twitter.&# And remember, you may have to be consistent.

Is Small Business Ownership the Great Equalizer?

Small Business Labs

  The median survey respondent's company has been in business roughly 9 years.  The   For policy makers this data shows that small businesses run by underrepresented demographic groups are equally competitive once they survive the early startup stages.  government policy trends women

2011 33

Should Employees be Allowed to Use Social Media?

Small Business CEO

The Policy. Most employees carry mobile devices that can be used to access social media, so how far does a policy go? Donovan. Benefits.

Adhering to the "Open Door" Policy

Professional Assistant Blog

Home About Me Advertise Adhering to the "Open Door" Policy By The Professional Assistant on Tuesday, February 19, 2008 Filed Under: Meetings , Prioritize I n my last job, I had my own office. Just remember, if your company has an “open door” policy, please adhere to it. It was great having my own office.

My Health Care Risk Shift Mistake

Small Business Labs

  Companies have shifted responsibility for retirement, career planning and health care to employees and government at all levels have reduced social support services.    government policy Intuit 2020 Trends Report trendsI recently personally experienced one of the trends we follow - The Risk Shift.   The

How policy and cost savings are helping to drive the uptake of low-energy, retrofit LED Lamps

Eco-Office Gals

Environmental awareness has increased in the last 25 years where green credentials are used as a key part of marketing and promoting companies.

The Growth of Private Company Stock Exchanges

Small Business Labs

» August 23, 2010 The Growth of Private Company Stock Exchanges Investing in venture-backed private companies used to be by invitation only. 

Wisconsin, Illinois Companies Feeling the Recovery

Small Business Labs

  They recently surveyed  400 local companies in these two states.  Authors The authors are Steve King and Carolyn Ockels.

The Millionaire's Tax and Small Business Jobs

Small Business Labs

  These companies are almost all C corporations, so their hiring decisions are also not impacted by personal tax rates.    government policyLet me start by saying Smallbizlabs: (1) is pro-business; (2) thinks lower taxes are better than higher taxes; and, (3) prefers a smaller government. 

2011 23

Do Green Employees Make Greener Companies?

Eco-Office Gals

Companies are both anchored and powered by their employees. Post from: Eco-Office Gals Do Green Employees Make Greener Companies?

Measuring the Impact of the Invisible Economy of Independent Work

Small Business Labs

There's a growing view that the way economic statistics are collected and analyzed fails to reflect the economic and jobs impact of independent work - especially independent work created by new economy companies like Airbnb, Etsy and Elance.   Government Policy Independent workers trends million U.S.

‘WOW’ customer service has to be reliable and consistent

Service Untitled

It’s only been eight hours, and during that time the company was closed for the evening. Companies just need to learn to do it better.

Small Business Labs: The Growth of Private Company Stock Exchanges

Small Business Labs

» August 23, 2010 The Growth of Private Company Stock Exchanges Investing in venture-backed private companies used to be by invitation only. 

Employees of Large Corporation Not Happy at Work; The Self-Employed Are

Small Business Labs

  As the study infographic shows, only 27% of employees at large companies are happy at work. PwC's  Work-life 3.0:

2016 130

Stepping It Up – What’s Stopping You?

Denise Aday

Donna’s gems and my take-ways (great stuff here for clients, too): You must be the CEO of your company – In other words, stop doing it all the work yourself! I’m getting much better about this, but still have a looong way to go. Many of us have clients that are at or beyond the six-figure mark. This session was an easy choice for me.

2010 24

Getting back to the basics of effective customer service

Service Untitled

Customer service has always been a top priority for American Express as compared to the endless prompts and procedures of other credit card companies.

NEW Canada Anti-Spam Law effective July 1 (And how not to be a spammer regardless of location.)

Denise Aday

Remember, regardless of laws and policies, spam is also in the eye of the beholder. ( CC by 2.0 photo by TeresaH12~~~bizzyazabee ).

5 Things to Remember in a New Job

On The Job

As the economy improves, many people are starting new jobs and learning how to work for a new company and a new boss. Listen, listen, listen.

2014 135

Take lessons from the leaders in customer service

Service Untitled

With a 100 percent satisfaction guarantee and a one-year return policy, consumers find the entire buying and service experience fun and efficient.

Social marketing 101: respond to your customers about social issues too

Service Untitled

Clients and customers love the personal touch and having the ability to comment on an issue; the problem arises however, when no one from the company responds back or follows up on a complaint, lack of service, or even a social issue. Angry Customers Behind the Scenes Customer Satisfaction Specific Companiesphoto by: birgerking.

Is your customer service “naughty” or “nice?”

Service Untitled

Who wouldn’t question why a return policy for the same online store would be 45 days, but the in store return policy is only 30 days?

Will Small Businesses Drop Employee Health Coverage in 2014?

Small Business Labs

companies may drop their employee health insurance when provisions of the new health care law take effect in 2014.   government policyWe've looked at the new health care law and tried to understand and forecast what it means for small businesses.    Which is one reason why the topic is so controversial.  The

2014 13

All Aboard the Induction Process

Practically Perfect PA

Putting together an efficient policy is important because it ensures that all employees are integrated into the company and their role in the organisation quickly. have one checklist for myself to work through before the employee arrives and one for the starter to use during their first two weeks at the company. Start early.

How to create an assistant handbook

Practically Perfect PA

Policy & Procedure , for HR documents, travel and expense policies, health and safety etc.; 2. Who will use the guide?

2016 106

Win The Life Insurance Game: Do These 4 Things Before Getting Your Physical

Dumb Little Man

With the physical’s results in hand, an insurance company can get a detailed snapshot of your health. Health How To Lifehacks

2014 60

3 Tips to Ensure Remote Workers are Accountable

Office Dynamics

Working remotely and other flexible schedule options are becoming increasingly popular in work settings. Set Clear Expectations.

2016 137

Budget cuts for the IRS result in unreliable customer service

Service Untitled

In the fiercely, competitive struggle of fashion and service, Burberry does it well What keeps a company in business in today’s competitive retail. How credit card companies offer different levels of customer service Credit cards are an important way of life for most. million calls unanswered by the IRS. Are they still on hold?

Does America run on “Dunkin’ Donuts”?

Service Untitled

The company’s Dunkin’ Donuts Perk and Rewards program translates into free beverages as well as emails informing customers of the latest news, special offers and new store openings. In a company that serves more than one billion cups of hot coffee and iced tea annually, clever marketing has made people feel more engaged.

The Milkshake Moment

Ian's Messy Desk

Ian’s Messy Desk Helping you get the most out of the 24 hours in your day. Or, if you prefer, you can subscribe to my blog posts by e-mail.

Determining if a company is family friendly

On The Job

I’ve been covering the work/life debate for the last 20 years, and the one thing that gets on my last nerve is some of the “best of” lists that come out every year, touting the most “family friendly” companies or the “most flexible” workplaces. What kind of benefits does the company offer? Can employees work independently?

5 Major Concerns of Small Businesses as They Grow

Small Business CEO

These factors include natural disasters, economy shift, change in government regulations and tax policies, healthcare policies, etc.

In the fiercely, competitive struggle of fashion and service, Burberry does it well

Service Untitled

What keeps a company in business in today’s competitive retail market? Possibly Related Posts: What happened to customer service at Sears?

2012 13

What Do Insurance Brokers Do for You?

Dumb Little Man

Brokers will obtain quotes and policy comparisons. Insurance policies can be difficult to understand. What do insurance brokers do ?

2016 22