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Assistant Certifications: free webinar replay & handout

Office Dynamics

Is there funding out there for education? . Check your local education campuses to see if you qualify. You have to show your executive and business owner how investing in your development will benefit them or the company. What about taking advantage of training from Skillsoft or an employee training through your company?

IAAP 100
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Joan’s Greatest Administrative Secrets Revealed!

Office Dynamics

Thousands of employees tell me they can’t attend training because their company won’t pay for it. That is short-term thinking and it makes me sad because it tells me that an individual doesn’t think enough of themselves to invest in their own education. With my thirst for knowledge, I was willing to invest in myself.

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When customer service defines a business culture

Service Untitled

Culture is how an organization operates whether you chalk it up to customs, attitudes, or etiquette. It’s difficult to define because every business has a culture, but how effectively does it serve a company, and if we want to transform our culture can we really do it? Let us begin with hiring employees.

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Service Untitled» Blog Archive » Accountability in customer service

Service Untitled

Let’s assume that employees want to do their best when hired, however a company’s ability to create a culture where people are accountable is a daunting task. Compare it to being a parent; we help our children through guidance and education to become accountable for their own actions.

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Playing nice in the sandbox

Laughing all the Way to Work

Some people dont play well in a team and can be like that link in the chain that keeps skipping. What can you do if you are part of a team that is not playing well together? Are you doing your part and contributing to the goals of the team or are you getting bogged down with situations? Good team play can be contagious.

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Warning! Warning! Incoming text message.

Laughing all the Way to Work

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. I usually snap my fingers and say "Hey, over here!"

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Welcome to Canada, Mr. President.

Laughing all the Way to Work

What is the proper etiquette when addressing or writing to a President? Well, behind every important business person, whether they be the head of a Fortune 500 company, a movie star or even The President of the United States, they all need an assistant to help them manage their responsibilities. Why do we not use their full name?