Office Dynamics

JANUARY 6, 2016

Four ways to use the customer service approach to retain employees. Outspoken billionaire and founder of Virgin Airlines Richard Branson once said that employees come first in a company, even before customers. For both customers and employees, it is the experience of the company that defines perception.

Customer Service 100

Customer Service Environment International Confidence 100

On The Job

JULY 14, 2014

Or, when you needed your air conditioning fixed, you may have consulted what others were saying about the business before giving the repair company a call. Welcome to the age of age of customer feedback, where businesses can be made – or torpedoed—based on what Irene in Iowa says about her customer service experience.

Customer Service 100

Customer Service Restaurants UPS 100

Allwork

JULY 14, 2022

Specifically, the remote job service analyzed more than fifty career categories to determine which 10 career categories have included the greatest number of remote, entry-level positions since January 2022. These are the 10 career categories that had the most remote, entry-level positions posted: Customer Service . Insurance

2022 246

2022 2021 Customer Service Medical 246

Customers Rock!

OCTOBER 18, 2011

Harry is with Useful Social Media , and I will be presenting at their New York Conference on Social Media and Customer Service next week. Plus, Harry interviewed me about my book, The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers. But are companies getting it?

Social Media 100

Social Media Customer Service Policies Twitter 100

LEADERASSISTANT.COM

JULY 23, 2023

Michelle Motz is a highly accomplished and results-driven administrative professional with a knowledge of finance, investor relations, strategy, M&A and Human Resources. In this episode, Michelle talks about working in a public company, the changing role of an executive assistant in our remote world, and how to elevate the role.

Administrative Professionals 82

Administrative Professionals 2023 Finance Restaurants 82

Allwork

MARCH 22, 2023

According to Anderson, while larger organizations may be able to call in the biggest landlord and developers, smaller companies may be able to take advantage of technologies to provide flexibility to their employees. Automation can also be used to reduce costs, increase efficiency, and improve customer service.

Collaborate 264

Collaborate Environment Ergonomics Policies 264

Allwork

AUGUST 31, 2023

As reported by both Axios and Business Insider , this move is set to change how the company’s corporate workforce of 50,000 employees operates. The new initiative is part of Walmart’s broader strategy to integrate AI technology across its operations, from customer service chatbots to in-store voice assistants.

Customer Service 162

Customer Service Confidence 162

Workplace Insight

APRIL 30, 2024

Employees reported feeling a lack of clarity in their roles, lower overall satisfaction with their organizations, and a weaker connection to their companies’ missions. Companies with a more engaged workforce demonstrably outperform their less-engaged counterparts. The consequences of disengaged employees are far-reaching.

2023 59

2023 2024 2019 2013 59

Success

OCTOBER 11, 2021

If you are an entrepreneur, you may not have the resources to hire a full staff. In the interview, passion about your company and mission are great. Yet even astute business people can find themselves spending more resources on mitigating losses rather than developing strengths. Make sure that hire counts.

Budget 278

Budget Facebook Salary Resume 278

Allwork

DECEMBER 26, 2023

Augmenting your staff with freelance talent can help your company to scale quickly while reducing labor and operations costs. Freelancers can offer expertise that might not be available in house, helping to meet tight deadlines and providing fresh insight based on their experience with multiple companies.

2024 246

2024 Credit Card Interviewing 2023 246

Workplace Insight

JUNE 20, 2023

A new survey of 600 UK human resources (HR) managers and directors suggests they will need three years to be ready for the impact of AI on the workplace – yet 99 percent believe artificial intelligence (AI) will deliver benefits. Varying responses from different age groups were also revealed.

Customer Service 98

Customer Service Finance Management 98

Small Business Labs

AUGUST 5, 2021

ballot measure classifying workers as contractors covers the plans by a coalition of rideshare/delivery companies to do a ballot measure in Massachusetts that would classify their workers as independent contractors. " The simple answer is that if rideshare drivers are classified as employees, the companies will have to schedule them.  

Customer Service 167

Customer Service Email Policies 167

The Small Business Blog

MARCH 23, 2010

hiremyparents.com Great resource for parents and small business finding work. Forex Robot : Take Your Company Public In Less Than 10 Days? Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers.

Customer Service 100

Customer Service 2007 2008 2010 100

Allwork

MARCH 4, 2024

I’ll talk about my time, which is my longest stint at Wells Fargo, but I can even kind of back up just even before that and say I worked at Walt Disney World as an intern, which taught me so much about people, because customer service, oh, my goodness, it is top notch at Walt Disney World. And so I interned there.

AT&T 246

AT&T Stress International Training 246

LEADERASSISTANT.COM

NOVEMBER 5, 2023

In this episode of The Leader Assistant Podcast, Andrea talks about her role supporting eight executives, and the additional roles she has in her organization, how she manages the workload, and tips for making an impact on company culture. She currently serves as the Western Healthcare Alliance Executive Assistant Peer Network Chair.

Administrative Professionals 77

Administrative Professionals Restaurants 2023 Networking 77

Success

MARCH 15, 2022

Customer acquisition is king. Right now you might be wearing five hats, such as for operations, accounting, customer service, collections and human resources. Ask yourself (and answer honestly): Am I the primary value creator for this task or role in my company? You’re busy.

2014 263

2014 Customer Service Calendars Confidence 263

Success

JUNE 8, 2022

Now, the platform is a resource for life advice and how-to content. White’s work as a corporate speaker and on-site trainer for companies slowed to a halt when the pandemic started. TikTok has quickly evolved past the 15-second dance routines and other short-form videos that ushered it into popularity. A Social Business.

Social Media 264

Social Media Agencies Calendars Forms 264

Service Untitled

JANUARY 25, 2011

In Great Britain, Mary Portas used to help failing businesses get back on the right path, but now she has changed sides and stars in a customer service reality show. Portas thinks that Britain has the worst customer service, and customers have never had it so bad.

Customer Service 40

Customer Service Training 2010 AT&T 40

Service Untitled

MAY 2, 2011

No matter how the delivery, it comes down to what you do with the feedback that keeps customers and affords an organization the opportunity to build customer loyalty. More often customers are displeased with a company’s service than with the product. Train all personnel so they can attend to a customer.

Customer Service 40

Customer Service Equipment Training AT&T 40

Stephanie LH Calahan

AUGUST 20, 2012

  I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Provide Customer Service Even If The Service You Are Providing is No Cost.   Today, third-party services are starting and stopping every day. 

Customer Service 100

Customer Service Learning 2012 Social Media 100

Service Untitled

APRIL 10, 2013

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

Customer Service 40

Customer Service Social Media Negotiating Facebook 40

Service Untitled

AUGUST 21, 2012

Whereas the smaller Ace Hardware organization who has always been customer-centric towards the homeowner and known for their exceptional customer service, the larger companies have now joined in to improve their own customer service scores.

Customer Service 40

Customer Service UPS Training Budget 40

LEADERASSISTANT.COM

AUGUST 6, 2023

Maggie Olson has extensive experience at some of the biggest companies in retail, food & beverage, and technology. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

AT&T 76

AT&T Restaurants Customer Service Budget 76

Success

OCTOBER 19, 2021

When starting a new company , you don’t really have a brand image because no one knows you yet. To get started, consider the deepest, lasting values of your company brand. They should balance being both specific to your niche audience and company values, but broad enough to work at any stage of growth.

Social Media 264

Social Media Suppliers Business Cards Health 264

LEADERASSISTANT.COM

JUNE 11, 2023

CONNECT WITH CAROLINE Caroline on LinkedIn A couple of Caroline’s favorite resources: Harvard Business Review article about valuing and protecting your time -> Who’s Got the Monkey? LEADERSHIP QUOTE Keep your friends close, and your enemies closer… in the warmest and most positive way!

Restaurants 79

Restaurants Customer Service Budget Interviewing 79

Service Untitled

AUGUST 8, 2011

Customers are empowered with online resources to share opinions. The old-fashioned customer service agents spent most of their time on the phones trying to resolve problems, but now such quick social media outlets as Twitter can quickly lead to a firestorm of criticism if not handled immediately. Whether we.

Customer Service 40

Customer Service Social Media Training Agencies 40

All Things Admin

FEBRUARY 20, 2023

The “Traditional” Role of the Administrative Professional Has Shifted In the past, admins have been responsible for things like customer service, accounting, and data entry. Instead, make a concentrated effort to look ahead to the future and begin developing the necessary skills now – before you need them!

Administrative Professionals 98

Administrative Professionals Social Media 2025 Mentoring 98

LEADERASSISTANT.COM

JULY 9, 2023

Tune in to this fascinating conversation as they share the secrets behind their successful partnership, from overcoming early challenges and how the partnership evolved as the company grew, to maintaining work-life “wholeness” through intentional communication and scheduling. Prior to starting Capacity, David was the CEO of Answers Corp.

Management 79

Management 2014 2017 2006 79

Service Untitled

OCTOBER 1, 2010

Service Untitled The blog about customer service and the customer service experience. The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event. Compare it to your house.

Customer Service 40

Customer Service Etiquette Social Media 2010 40

LEADERASSISTANT.COM

MARCH 19, 2023

Her passion lies in communication and how it can shape a company from the top down. Her passion lies in communication and how it can shape a company from the top down. Jessica McBride has over 10 years of experience in supporting executives.

2021 86

2021 Restaurants Customer Service Budget 86

Service Untitled

NOVEMBER 8, 2012

Medical and dental practices should provide their patients with positive customer experiences; after all aren’t we as patients still consumers who pay for services rendered either through our insurance companies or directly out of our debit accounts? photo by: The National Guard.

Medical 40

Medical Customer Service Phones Health 40

Service Untitled

AUGUST 5, 2010

Service Untitled The blog about customer service and the customer service experience. It saves the company a huge amount of time, and keeps people happy. The customer service representative then broke eye-contact with the second customer and returned her concentration to the first customer. .&#

Customer Service 40

Customer Service Skills 2004 Etiquette 40

Service Untitled

APRIL 22, 2010

Service Untitled The blog about customer service and the customer service experience. Internal customer service provides our coworkers within our company information or services. Each department contributes so everyone in the company feels they are on the same team. Imagine that?

Customer Service 40

Customer Service International Etiquette 2010 40

Service Untitled

MAY 26, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard? When Wachovia.

Customer Service 40

Customer Service 2010 Etiquette Social Media 40

LEADERASSISTANT.COM

FEBRUARY 19, 2023

She has been a communications lead and chapter lead of an employee resource group, a featured company blogger and most recently, the co-founder of the Administrative Community of Practice.

2004 88

2004 2019 Administrative Professionals Restaurants 88

Service Untitled

DECEMBER 10, 2010

If you sell windows and doors, be an informational resource for “green environments&# and supply the latest information on tax credits. Customer Appreciation Day. Choose a theme to invite clients, customers, and their guests to your store for a special event. Promote these events via email, newsletters, or social media.

Customer Service 40

Customer Service Holidays Promotion Social Media 40

LEADERASSISTANT.COM

JANUARY 21, 2024

As the Chief of Staff to a President at a Fortune 40 company—a multibillion-dollar business with 5,000+ employees—Maggie built the president’s Chief of Staff model from the ground up to create a highly successful team, drove efficiencies, and established executive back-office structure that will be in place for years to come.

Restaurants 77

Restaurants Customer Service Budget Networking 77