Customers Rock!

JANUARY 24, 2012

This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post “ Calculating the ROI of Social Media ” to check out the full list of posts from numerous well-known social media thought leaders. What are the costs? Measuring the gains.

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Success

OCTOBER 19, 2021

When starting a new company , you don’t really have a brand image because no one knows you yet. And build them out for every type of media you may one day use. Learn how to plug in new content at the technical level even if you have a committed staff member. Maximize brand scalability through social media.

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Allwork

SEPTEMBER 7, 2023

In the bustling world of coworking, community managers stand as the lynchpin of operations, their roles extending far beyond traditional customer service. Investopedia recommends that every entrepreneur should possess the following five skills: Communication, sales, focus, ability to learn, and business strategy.

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Service Untitled

APRIL 11, 2011

There is absolutely no getting away from social media. So how does all of this fit into the ever broadening sea of customer service? So how does all of this fit into the ever broadening sea of customer service? That particularly would apply to customer service complaints and questions.

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Allwork

JUNE 29, 2023

In the United States, Jones Lang LaSalle Incorporated (JLL), a renowned global commercial real estate company, estimates that flexible workspaces will encompass a substantial 30% of the country’s office stock by 2030. In fact, according to CSO Insights , companies with mature lead generation and management practices enjoy a 9.3%

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Eco-Office Gals

AUGUST 21, 2013

Do you want to reduce your business’s carbon footprint and increase customer interaction and satisfaction at the same time? So is providing excellent customer service. The truth is that providing a nurturing environment for your customers can happen just as well virtually as it can in a face to face environment.

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On The Job

JULY 22, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, July 22, 2010 Is Using Social Media at Work a Good Idea? Cavalli points out that social media interaction isn’t always about discussing a new movie or dishing the latest gossip.

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Service Untitled

DECEMBER 5, 2012

Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums.

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All Things Admin

FEBRUARY 20, 2023

The “Traditional” Role of the Administrative Professional Has Shifted In the past, admins have been responsible for things like customer service, accounting, and data entry. Social – While social media may have begun as a way to keep in touch with family and friends, it’s now a necessary marketing tool for any business.

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Success

NOVEMBER 24, 2022

Position your employees as the hero of the company story to achieve goals, identify vendors and partners as the hero to bolster synergies, or find ways to insert the customer into the role of hero or heroine. Smith says his heart broke a little to learn the story of a Pizza Hut in Springdale, Arkansas. Case Studies.

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Stephanie LH Calahan

AUGUST 20, 2012

Friday night I learned that one of my favorite pod-casting sites, Cinch.fm , was shutting down.    I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today.   Today, third-party services are starting and stopping every day. 

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Success

JUNE 30, 2021

“On a scale from 0 to 10, how likely are you to recommend [company name, product, or service] to a friend or colleague?”. The first group spreads positive information about your company. Companies use the system across any aspect of their enterprises, too. And that’s it—away we go! Strong Digital User Experience.

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Success

AUGUST 25, 2021

As the founder, I get to be the chief creative officer of a global company with a range of apparel, handbags, footwear, jewelry and accessories that are all available online and through more than 900 retailers around the world. In the past 15 years, my company achieved over $100 million in sales. I’m not bragging when I tell you this.

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Customers Rock!

MAY 28, 2012

Social Media CRM, or Social CRM, is getting a lot of air time these days. That’s the perspective many customer service experts have had toward social media-based customer service, or social CRM. Consequently, many companies leave the task of social CRM to the marketers.

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Small Business CEO

MAY 9, 2013

For cash strapped small businesses social media can be a cheap and effective way to promote your business/brand and increase revenue. At the same time many SMBs don’t properly utilize social media or ignore it altogether. Do set up social accounts on all the relevant social platforms for your business.

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The Small Business Blog

MARCH 23, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? www.allround-invoice.com Recent Trackbacks uberVU - social comments : Social comments and analytics for this post. You want the whole tree."

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Service Untitled

APRIL 10, 2013

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

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Catch Friday

NOVEMBER 2, 2010

You can maximize the use of social media for public relations. Make sure that you initiate as well as participate in social conversations. This is why it is important that when you use social media for business that you really learn to listen. You will also learn more about your audience.

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Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Consider using social media the same way.

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Service Untitled

JANUARY 28, 2014

Businesses that stay open during harsh conditions often have employees who have risked their own safety and comfort to provide necessary services. So instead of telling the person behind the desk she is a “blithering fool,” please learn how to treat people with decency and respect.

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Service Untitled

MAY 21, 2012

There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?

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Service Untitled

JUNE 29, 2011

Front-line customer service representatives impact our everyday lives. Why then, are service people often treated as among the lowest paid in many organizations? Why then, are service people often treated as among the lowest paid in many organizations? Use positive experiences to help other professionals learn.

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Make or Break Moments

JUNE 2, 2010

Posted by Deborah Chaddock Brown on June 2, 2010 under Listening , Missed Moments , social media | Be the First to Comment Just saw this link on a tweet The Biggest Shift Since the Industrial Revolution. Enter your company name, your products, your industry key words and see what is being said. Visit Search.Twitter.

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Service Untitled

AUGUST 8, 2011

The old-fashioned customer service agents spent most of their time on the phones trying to resolve problems, but now such quick social media outlets as Twitter can quickly lead to a firestorm of criticism if not handled immediately. What are the golden rules of knock-down, kick-butt, customer service?

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The Small Business Blog

MARCH 21, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? www.allround-invoice.com Recent Trackbacks uberVU - social comments : Social comments and analytics for this post. You want the whole tree."

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Recruit CRM

JANUARY 25, 2022

According to a State of Sales report by LinkedIn , 64% of companies say CRM tools are very impactful for recruitment businesses. Prompt Customer Support Customer service is crucial when considering buying a recruitment automation software.

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Service Untitled

DECEMBER 10, 2010

Ask your readers as you send out regular emails, what kind of information they want to learn. Take care of your customers and attract new ones. Promote these events via email, newsletters, or social media. Finding your first customers using great customer service The hardest part of succeeding in a new business is.

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Customers Rock!

FEBRUARY 4, 2010

I have been reading quite a few blogs and comments lately about how social media and customer service need to come together. There has also been a lot of talk about the Social Customer and its importance. In that sense, customer service is marketing – but I wouldn’t consider this to be new!

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Recruit CRM

JUNE 17, 2021

Here are three core pointers of a good job description: Explains the reality of the role Showcases the organisation's culture, and A bit of marketing for the company In short, a job description is used for a variety of reasons— starting from the most obvious, which is recruiting, determining salary ranges, creating job goals, job titles and more.

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Tips From T. Marie

DECEMBER 30, 2014

That means responsive websites, cloud storage of shared documents and ease of communicating via email and social media. Hiring a company to write content for you or to cull content from other places and rework it slightly for your purposes just doesn’t cut it anymore, and don’t you dare let anyone tell you that it does.

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Service Untitled

SEPTEMBER 11, 2012

According to Andy McMillan’s blog, a smashed violin and an account directed to help fund underprivileged children became an endless series of customer service personnel exchanges after McMillan’s accounts were frozen to cover possible future refund disputes. Time will tell if new lessons have really been learned.

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Service Untitled

OCTOBER 15, 2013

The buzz phrase “social listening,” also known as social media monitoring, can help organizations and businesses be more effective and build stronger brand relationships. Perhaps the Dell story with the “power to do more” further explains the concept of “social listening.”

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Make or Break Moments

MARCH 13, 2010

I recently learned a lesson from a group of young boys who had developed a band. Are you using the same name every where or do you some times use your company name or your tag line or your slogan? Check out this great tool KnowEm which lists 350 social media sites.

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Make or Break Moments

MAY 7, 2010

Fast forward to today and the abstract experiment is now a concrete treatise on the state of social media and marketing best practices as a whole. Read all about it and then order your copy.

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Make or Break Moments

APRIL 15, 2010

Join a Group Posted by Deborah Chaddock Brown on April 15, 2010 under Connecting Moments , social media | Be the First to Comment If I were a betting woman I would say that you have joined LinkedIn. Groups are a great way to make connections, show off your expertise and learn from industry leaders.

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Service Untitled

FEBRUARY 11, 2011

The other day I wrote about Tello , an iPhone app that customers can use to rate customer service. CEO Joe Beninato stated his reviews were primarily intended to thank employees for their excellent customer service. Feedback on product or service reviews can actually help organizations to improve.

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The Small Business Blog

AUGUST 31, 2010

Social Media is also a vital way to reach potential customers, both locally and nationally. Networking online is a great way to reach new customers, and can build brand awareness that would otherwise cost a great deal of money. If you have any more ideas leave a comment!

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