Stephanie LH Calahan

AUGUST 20, 2012

Friday night I learned that one of my favorite pod-casting sites, Cinch.fm , was shutting down.    I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today.   Today, third-party services are starting and stopping every day. 

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Customer Service Learning 2012 Social Media 100

The Small Business Blog

MARCH 23, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Forex Robot : Take Your Company Public In Less Than 10 Days? Build your own network!

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All Things Admin

FEBRUARY 20, 2023

The “Traditional” Role of the Administrative Professional Has Shifted In the past, admins have been responsible for things like customer service, accounting, and data entry. However, understanding the steep learning curves involved, adding these skills sooner rather than later will allow you to stay ahead.

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Administrative Professionals Social Media 2025 Mentoring 98

Service Untitled

JULY 31, 2013

Happy employees make for motivated people who want to deliver the best customer service they can to assist consumers and clients. Once a company creates doubt and demonstrates a lack of integrity, employees lose faith and thus there is no denying that the elephant is in the room. So how do we keep employees happy and engaged?

Customer Service 40

Customer Service Training Retirement Confidence 40

LEADERASSISTANT.COM

AUGUST 13, 2023

She’s co-founded multiple companies and also has experience as an executive assistant and operations manager. She co-founded her first ‘real’ company when she was 16 and participated in the sale of that company when she was 19. Eryn Anitavi has been an entrepreneur since the young age of 10.

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Management Restaurants Customer Service Budget 82

Make or Break Moments

JANUARY 7, 2010

Posted by Deborah Chaddock Brown on January 7, 2010 under Connecting Moments , Customer Moments , making a difference | Read the First Comment What is the cost of a lost customer? I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory.

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Workplace Insight

OCTOBER 17, 2023

With the advent of technology, numerous tools have emerged that aid companies in achieving a significant edge in the competitive business environment. Keep reading to learn more about embedded BI. Integrating data from various departments and applying analytics produces customized reports that provide accurate, real-time insights.

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Customer Service Environment Learning Management 59

Service Untitled

MAY 16, 2011

In order to make customers happy, we need to be sure our employees are happy, and there is no better way to uphold and maintain a sustainable strategy than by being an excellent role model. The experiences however, remind me of what world-class service can offer. World-class customer service listened to what I had to say.

Customer Service 40

Customer Service Expenses Purchasing AT&T 40

Service Untitled

APRIL 11, 2011

Even though these online global communities can be somewhat intimidating, many of the best are available at no cost and with amazingly easy access. So how does all of this fit into the ever broadening sea of customer service? That particularly would apply to customer service complaints and questions.

Social Media 40

Social Media Customer Service Twitter Facebook 40

The Small Business Blog

MARCH 21, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Forex Robot : Take Your Company Public In Less Than 10 Days? E-Mail me or follow me.

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Allwork

NOVEMBER 6, 2023

What you’ll learn Discover the latest trends in the flexible workspace industry and stay ahead of the curve. So it’s larger companies, more 100 employees where they’re fitting out and managing that whole space themselves. It costs so much with some of this equipment as well. You want things to work.

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AT&T Environment Travel Restaurants 275

Allwork

MARCH 22, 2023

According to Anderson, while larger organizations may be able to call in the biggest landlord and developers, smaller companies may be able to take advantage of technologies to provide flexibility to their employees. Automation can also be used to reduce costs, increase efficiency, and improve customer service.

Collaborate 264

Collaborate Environment Ergonomics Policies 264

Service Untitled

SEPTEMBER 17, 2010

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.

Customer Service 40

Customer Service Clothes Etiquette 2010 40

Service Untitled

SEPTEMBER 11, 2012

According to Andy McMillan’s blog, a smashed violin and an account directed to help fund underprivileged children became an endless series of customer service personnel exchanges after McMillan’s accounts were frozen to cover possible future refund disputes. Overdraft covering shipping costs depleting fast.

Learning 40

Learning Customer Service Policies Social Media 40

BMT Office Administration

NOVEMBER 4, 2022

While many companies and HR teams may be well-intentioned, there’s a difference between debt-free and tax-free. For example, you couldn’t pick up an entry-level customer service employee’s undergraduate expenses tax-free because, in all likelihood, they’ll qualify for a new trade or business after graduation.

Expenses 52

Expenses Salary Legal Customer Service 52

Customers Rock!

JANUARY 24, 2012

Most companies, however, view social media ROI in the same way they view the legendary pot of gold. In order to answer this question, one must consider the true cost of managing a social media program. What are the costs? In order to consider calculating ROI, one must understand the costs involved with social media.

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Social Media Verizon Customer Service 2012 100

The Small Business Blog

AUGUST 15, 2007

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Forex Robot : Take Your Company Public In Less Than 10 Days? Build your own network!

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The Small Business Blog

NOVEMBER 19, 2007

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Forex Robot : Take Your Company Public In Less Than 10 Days? E-Mail me or follow me.

2007 100

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Energage

APRIL 12, 2016

As we examine what creates great workplace culture in Top Workplaces , so much comes down to attitude that is cultivated, learned, and practiced. That’s certainly true at TMNA Services, LLC , an insurance services provider based in suburban Philadelphia. 8 among midsize companies among Top Workplaces in Philadelphia.

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Customer Service 2016 2012 International 53

Success

DECEMBER 20, 2023

That’s when I realized I should be leveraging the power and efficiency of artificial intelligence , and I began to learn how to make money with AI. My company started incorporating AI within our application and other forms, using AI customer service tools like DigitalGenius. The results?

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2024 Customer Service Agencies PowerPoint 299

Energage

AUGUST 22, 2016

Most of all, disengaged employees cost your organization countless dollars in lost productivity, quality, and poor customer service. It’s really important to compare your organization to similar companies in your sector. There’s no doubt that disengaged employees cost you money. They show up to work.

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Gossip Customer Service Health AT&T 66

Admin Awards

FEBRUARY 2, 2023

I started my career at the database marketing company Epsilon, then went to work in sales for Royal Caribbean Cruise Lines before going to D Magazine to help launch DCEO Magazine, which is where I realized my passion for business and entrepreneurship that eventually led to the Admin Awards.

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Interviewing Administrative Professionals Medical 2012 52

Allwork

APRIL 8, 2024

With a keen understanding of the evolving trends and financial aspects of the co-working business model, Karen’s insights provide valuable perspectives for property owners and traditional workspace companies looking to enter the co-working space industry. Myth 3: The upfront costs of setting up a co-working space are too high.

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AT&T Home Office Restaurants FedEx 246

The Small Business Blog

AUGUST 31, 2010

Social Media is also a vital way to reach potential customers, both locally and nationally. Networking online is a great way to reach new customers, and can build brand awareness that would otherwise cost a great deal of money. If you have any more ideas leave a comment!

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Customer Service Social Media Lifestyle Twitter 100

The Small Business Blog

SEPTEMBER 7, 2010

In fact, when the data was segmented in to company size it became apparent that this figure rose to 88% of enterprises and 83% of large businesses that felt word of mouth was crucial to business expansion. Make sure that your customer service is up to scratch, though. Make sure your business is there!

Customer Service 100

Customer Service Social Media Negotiating Networking 100

Service Untitled

JANUARY 13, 2014

Companies are not inherently evil, nor are they always wrong. Our mothers told us when we were very young that we wouldn’t always get everything we wanted, and we must learn to be fair with everyone we deal with in life. In the old days, customers didn’t have the advantage of the Internet to research issues.

Customer Service 40

Customer Service Etiquette Medical AT&T 40

Stephanie LH Calahan

SEPTEMBER 10, 2011

Learn the questions you need to ask yourself before you throw anything away. What is the cost to you for you to do nothing? the opportunity cost of bad customer service due to lost information, slow response time to internal or customer needs, or the frustration and stress of looking for lost information.

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Filing Legal Customer Service Stress 100

On The Job

MARCH 17, 2010

Myler says too many people who found themselves laid off in the last year didn’t make sure they were continually offering specific examples of how their contributions made the company money – or at least saved it money. Look for costs to cut. You’ve just kept the customer from leaving, and saved the company money,” Myler says.

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Expenses Salary Customer Service 2010 100

The Small Business Blog

AUGUST 8, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Forex Robot : Take Your Company Public In Less Than 10 Days? Starting a Small Business?

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2007 2008 2006 2009 100

The Small Business Blog

MAY 13, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Forex Robot : Take Your Company Public In Less Than 10 Days?

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2010 2007 2008 2006 100

The Small Business Blog

MAY 18, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Forex Robot : Take Your Company Public In Less Than 10 Days? Build your own network!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JUNE 20, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Forex Robot : Take Your Company Public In Less Than 10 Days? E-Mail me or follow me.

2007 100

2007 2008 2006 2009 100

Service Untitled

APRIL 8, 2010

Service Untitled The blog about customer service and the customer service experience. Everyone puts their best attitude forward when interviewing for a position, but during the training period and internship, we can use the opportunities to observe and evaluate each new customer service agent.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Small Business Labs

DECEMBER 16, 2014

  Cloud tools from companies like Zenefits (HR administration), Intuit (QuickBooks Online), Nimble (CRM) and others are not only simplifying business processes; they’re allowing workflows to be reimagined and reengineered – saving time and money and creating new ways of working.     3.

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2015 Payroll Finance Skills 100

Service Untitled

SEPTEMBER 13, 2010

Service Untitled The blog about customer service and the customer service experience. a Georgia provider of Customer Experience Management reported American consumers feel customer service satisfaction has slipped since the first quarter of the year. noted the downward trends. Of the 31.5%

Customer Service 40

Customer Service Etiquette 2010 2006 40

The Small Business Blog

JANUARY 21, 2008

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Forex Robot : Take Your Company Public In Less Than 10 Days? Build your own network!

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The Small Business Blog

MARCH 16, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Forex Robot : Take Your Company Public In Less Than 10 Days? Starting a Small Business?

2007 100

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