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7 Customer Service Books to Help You Level Up Your Business

Success

Good customer service will help you level up your business. To help you get a handle on things, we’ve created categories for the seven best customer service books in print today. His book guides you step by step through his proven formula to build your own customer-focused team. Level up your customer service online.

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A New Book Explores How Embracing Uncertainty Helps You Develop a Growth Mindset

Success

As Carse argues, “To be prepared against surprise is to be trained. Too many of us take the rules for granted without realizing they are made up. Hornik went on to earn high marks and become editor of the Harvard Law Review. Reprinted by permission of Harvard Business Review Press. Infinite players challenge their roles.

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How to Stand Up for Yourself

Success

The director of a small but busy public library in the Midwest, Marcia Fanning (not her real name) says she was meek and didn’t really stand up for herself for many years: “I let people walk all over me, and I ended up being really unhappy a lot of [the] time.”. Best practices for standing up for yourself. I apologized.

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Leveraging Procedures for Effective Training and Onboarding

All Things Admin

The process for ordering office supplies and setting up the conference room for meetings was different. This method serves a dual purpose: it ensures that your procedures are up-to-date and allows the new employee to reinforce their learning through the act of documentation. Leave Policies: Information on types of leave available (e.g.,

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Ep 257: From EA to Chief of Staff – How to Level Up with Maggie Olson

LEADERASSISTANT.COM

In this episode of The Leader Assistant Podcast, Maggie talks about the journey from executive assistant to chief of staff, and how to level up in your role – no matter the title. LEAVE A REVIEW If you’re enjoying the podcast, please take 2 minutes to rate and review the show on Apple Podcasts here.

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The Anthropology Of Change Management: Four Keys To Success

Allwork

Routines and Rituals Everyday work is made up of countless routines, punctuated by rituals of various types. Meanwhile, pundits claim that we need to do this or that — training, incorporating better technology, etc. Task work, meetings, calls, collaboration sessions, research, report writing, etc.

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Tips For Assistants – Reflection & Review (Liz Style)

My EA Career

Facing up to that was part of my reflection and review process. I understand if you’d rather close the book on 2023 and march into 2024 with no preparations or prescriptions. If you’re still with me though, I want to share with you my three tips for how you can set yourself up for success in 2024 the Liz way.

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