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7 Customer Service Books to Help You Level Up Your Business

Success

Good customer service will help you level up your business. To help you get a handle on things, we’ve created categories for the seven best customer service books in print today. His book guides you step by step through his proven formula to build your own customer-focused team. Level up your customer service online.

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Book Review: The Gig Economy

Small Business Labs

The book provides a wealth of excellent "how to" advice on succeeding at independent work. Mulcahy packages up the information from her MBA course in this book, and at only $16 ($11 if you buy the Kindle version), it's a a whole lot cheaper than taking her class at Babson.  See the book for details. 

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We Reviewed FlexiSpot’s Pro Plus Standing Desk (E7)

Allwork

Ergonomic furniture company FlexiSpot sent us their ProPlus Standing Desk to review. . We would suggest choosing your location wisely because once the desk is up, it is not that easy to move around (it does not have wheels). Four features we reviewed: . The online reviews for the E7 are extremely positive. The Review.

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Book Review: Thriving in the Gig Economy

Small Business Labs

"How to capitalize and compete in the new world of work" is the tagline for the book Thriving in the Gig Economy.   The book starts with an excellent overview of the gig economy. There's also an in-depth review of many of the key gig economy studies. and how they differ. and how they differ. setting prices.

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Should People with Grit Ever Give Up?

Success

Having grit doesn’t mean never giving up; it means not giving up on our long-term goals. And sometimes the best way to achieve our long-term goals may be to give up on unproductive short-term goals. Recognizing how our goals line up can help us know when to quit and when to persist. Giving up can feel like failure.

UPS 280
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A New Book Explores How Embracing Uncertainty Helps You Develop a Growth Mindset

Success

Too many of us take the rules for granted without realizing they are made up. Musk’s approach is to “boil things down to the most fundamental truths in a particular area, the things you’re really sure of are base truths, or highly sure of, and then you reason up from there.” Reprinted by permission of Harvard Business Review Press.

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Review of Gretchen Rubin’s new book

Clutter Coach

Gretchen’s new book is called Outer Order, Inner Calm and it came out last Friday. Right up my alley! In fact, a lot of the ideas in this book are ones I use with my clients and ones I put in my own book, 52 Simple Ways to Get Organized. My book is available in paperback here. Great minds think alike, right?