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7 Customer Service Books to Help You Level Up Your Business

Success

To help you get a handle on things, we’ve created categories for the seven best customer service books in print today. Customer Service for Employee Growth and Team-Building. His book guides you step by step through his proven formula to build your own customer-focused team. Customer Service for Your Digital Presence.

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Leveraging Procedures for Effective Training and Onboarding

All Things Admin

When you integrate sharing – and creating – procedures into your onboarding process, it helps ensure a smooth transition for your new team members. Consider recording your training sessions, whether they’re in person or via platforms like Teams or Zoom. Formally introduce the new team member to the current team members.

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The Anthropology Of Change Management: Four Keys To Success

Allwork

Think of the tenor of client meetings and pitches, performance reviews (where performance — and drama — is even in the name), to celebrating product launches, to client acquisitions, to birthdays, to retirements, etc. In his book The Ritual Process , Victor Turner outlines his theory of ritual change that we all go through.

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Ep 240: Joe Rare on Email Management and Working with a Virtual Assistant Team

LEADERASSISTANT.COM

In this episode of The Leader Assistant Podcast, Joe talks about recruiting, training, and managing virtual assistants, email management, tips for business process standardization, and the biggest mistake he’s ever made in working with an assistant. LEADERSHIP QUOTE Allow your team to fail fast and successes will come even faster.

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Ep 249: Izzy Gousby on Managing a Team of Assistants and Cultivating Confidence

LEADERASSISTANT.COM

Izzy Gousby is the manager of an executive support team, has over 25 years of experience in the administrative field, and is also a Veteran of the United States Army Reserves. Blanchard CONNECT WITH IZZY Izzy on LinkedIn ABOUT IZZY Isadora Gousby, also known as Izzy, is the manager for the Boston Executive Support Team at Analysis Group.

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Ep 210: Lexi Gunther – Executive Support Team Manager and Executive Assistant to the Head of Product at Cedar

LEADERASSISTANT.COM

Lexi Gunther went from being a high school dropout to being a well-paid, EA Team Lead. She has been an EA and thought partner since 2009 and currently works at Cedar, a health-tech company, where she manages the Executive Support Team and is the Executive Assistant to the Head of Product.

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How to Share Your Procedures With Your Team

All Things Admin

They’re equally as important for your team members. If you’re ready to share your procedures with your team, here are some tips to help you get started. Regularly revisit and review your procedures manual with your team. Make sure everyone knows that your procedures exist AND where to find them.