Service Untitled

SEPTEMBER 10, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.

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Customer Service Holidays Etiquette 2006 40

Service Untitled

AUGUST 27, 2010

Think of the most successful companies operating, and review their values and key processes. The general unfixed nature of business demands new growth because of changing legislation, global competition, and market saturation. Leaders need to get organized and have vision.

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Service Untitled

APRIL 16, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty built on company focus Cheryl April 16, 2010 Customer Service , Proactive 2 Comments I grew up in a very small town where we were mostly limited to one grocery store, one department store, one morning restaurant, and even one book store.

Customer Service 40

Customer Service Credit Card Restaurants Etiquette 40

Laughing all the Way to Work

OCTOBER 31, 2009

He takes about 12 steps, squats and rejoices in his accomplishment, then he gets up and walks another 12 steps and squats again to repeat the process. Come up with a plan on how you are going to improve in the areas you identified as needing improvement. Review these steps regularly and practice them in your day-to-day work life.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

NOVEMBER 8, 2009

Follow up with the meeting organizer to request agenda and/or meeting materials, pre-reading, etc. If it is an internal meeting, has a meeting space been booked? Do you need to book it or were you provided with location. I finally had a chance to sit down and read your book over the holiday. Brown and Ms. " Warning!

Time Zones 100

Time Zones IAAP International Calendars 100

Laughing all the Way to Work

MARCH 13, 2010

I take the bus to work and I often see people getting on a busy bus and then going through their backpack or purse looking for their bus tickets and holding up the line. I like to be prepared and I find life just works better for me at home, work and even on the bus, when I am organized and ready for whatever is coming up. no tickets.

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

OCTOBER 8, 2010

Does lifetime warranties add up to consumer negligence or can it be the most positive part of customer service? Ford can not afford customer service slip ups, and they need to communicate with the customers more often. Customer loyalty built on company focus I grew up in a very small town where we.

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

SEPTEMBER 27, 2010

In an example of the correlation between quality and quantity is an interesting story of a customer service representative who is very detailed oriented, amazing with customers, and received outstanding reviews from managers as well as customers, however she performed low in quantity; she spent too much time on each call.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

AUGUST 6, 2009

The experience started off by me pulling up to the drive-through. This happens one more time before I give up and just pull up to the first window. I hand him my credit card and he then instructs me to pull up to the first window and continues to look at his screen. I asked if they had hot chocolate.

Credit Card 40

Credit Card Customer Service Etiquette 2006 40

Service Untitled

JANUARY 29, 2010

Where much of Tom’s competition has been reading Craigslist looking for part-time construction jobs, Tom goes to work every day with more projects lined up for the future. photo credit: stefg74 Possibly Related Posts: Building New Business through Customers as Partners People don’t buy products and services; they buy the expectation.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

JANUARY 15, 2010

The topic was on personal branding and they were making recommendations to executives on how to polish up their image. How many times I have booked a meeting thinking the day was free, only to notice later that an all-day event was put in unnoticed at the top. I finally had a chance to sit down and read your book over the holiday.

Calendars 100

Calendars IAAP Time Zones 2010 100

Service Untitled

FEBRUARY 2, 2011

Culture is how an organization operates whether you chalk it up to customs, attitudes, or etiquette. It’s difficult to define because every business has a culture, but how effectively does it serve a company, and if we want to transform our culture can we really do it? There are no.

Customer Service 40

Customer Service Etiquette Social Media Promotion 40

Service Untitled

SEPTEMBER 9, 2010

Possibly Related Posts: Book Review: The Retail Doctor’s Guide to Growing Your Business I just finished reading The Retail Doctor’s Guide to Growing. Their “Wow&# effect features in numerous articles and blogs including Harvard Business Review. photo credit: PinkStock Photos!

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

OCTOBER 12, 2010

You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site. Leave a Reply « Good service valued over good food?

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Service Untitled

MARCH 31, 2010

One collector said he doesn’t have time to smile since his job is to give change, roll up coins and bills, and give directions. Charges of racial slurs, paying tolls with pennies, paying.75

Customer Service 40

Customer Service Etiquette 2008 2009 40

Service Untitled

MAY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer appreciation demonstrated by thank you notes Cheryl May 19, 2010 Customer Service , Etiquette 1 Comment This morning was the closing of one of my real estate properties that had been listed for nearly a year before it finally sold.

Customer Service 40

Customer Service Etiquette Business Cards 2010 40

Laughing all the Way to Work

JULY 9, 2010

Before I left I went over my checklists a few times to make sure I had everything and it was stress free each day as I reviewed the lists and checked off the items to bring. By using the template I was able to accomplish everything with enough time to change, touch up my make up and hair and then off to the next event.

Time Zones 100

Time Zones IAAP Holidays International 100

Service Untitled

AUGUST 12, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer retention strategies to boost your business Cheryl August 12, 2010 Customer Satisfaction , Customer Service Experience , Etiquette , Little Things, Big Differences 1 Comment Making that first impression in business with the appearance of your web site, the decor, the (..)

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

MARCH 20, 2009

In fact, I think I my family and I went to Disney World more often when we lived up north than when we lived in Florida (I was quite a bit younger then, but one would still think it’d be the opposite). The myth that Floridans go to Disney World all the time is not true and I am living proof of that. Have a great weekend!

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

APRIL 14, 2010

This past Christmas, I was not able to book tickets for a major event I wanted to see, and often times the prices on hotel and travel are far more expensive than if I booked them myself. The downside of the Platinum card centers around the travel and concierge services.

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Credit Card Customer Service Purchasing Travel 40

Service Untitled

SEPTEMBER 13, 2010

Of 11,000 American consumers surveyed, Empathica reported on Friday that 61.7%, a rise up from 55.2% a Georgia provider of Customer Experience Management reported American consumers feel customer service satisfaction has slipped since the first quarter of the year. noted the downward trends. Of the 31.5% in the second quarter.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

APRIL 2, 2009

Leave a Reply « Admitting Mistakes – Part 2 Customer Service in Layoffs » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers (..)

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

JANUARY 18, 2010

Initially, you will need to listen to the entire story without trying to come up with an instant resolution. The important key here is not to react instantly and be able to listen to the exact nature of the complaint, because it very well may help us in the future. When someone makes a complaint it is really a two-fold subject. -

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

AUGUST 29, 2009

I can hardly keep up with my own e-mails at times let alone someone elses account, but that is part of my job. If you pay attention to what is going on in their Inbox, you will not be taken by surprise when things come up. Does it raise a question for you to follow up with your boss? This in turn makes us very busy as well.

Management 100

Management Time Zones IAAP International 100

Service Untitled

JUNE 22, 2009

Douglas June 22, 2009 Customer Service , Little Things, Big Differences 1 Comment In light of my recent post about my interesting experience at Blockbuster , I started thinking about situations in which employees of various companies might have an opportunity to either up or downsell you based on their own opinions and tastes.

Customer Service 40

Customer Service Etiquette AT&T 2006 40

Service Untitled

APRIL 29, 2010

It isn’t a “given&# that your flights will leave on time, but at least it whips up an inkling of transparency for the airlines. It’s hard to believe that the airline industry had to put up such a fuss just to give consumers back a bit of their dignity; let’s hope it works. Tarmac delays.

Customer Service 40

Customer Service Travel Etiquette 2010 40

Service Untitled

MAY 15, 2009

Be More Accessible in 3 Simple Steps » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer feedback gets personal Create (..)

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

AUGUST 31, 2009

Leave a Reply « T-Mobile Charging for Bills Amazon Thinks Ahead » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer (..)

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USPS Customer Service Etiquette 2006 40

Service Untitled

SEPTEMBER 23, 2010

In the real estate business, we frequently partner up with other businesses. It’s an interesting method of keeping up with the daily news and attracting search engines. Make the freebie worthwhile; offer your loyal customers something substantial for a referral. After all, aren’t you profiting from that too?

Customer Service 40

Customer Service Social Media Interviewing Etiquette 40

Service Untitled

SEPTEMBER 25, 2009

couches taking up space in the middle of a store don’t make much sense). If you have the best employees in the world, but a dirty store, office, hotel, restaurant, etc., it’s going to defeat purpose. This is obviously not an exhaustive list, but I think it’s a good start.

Customer Service 40

Customer Service Etiquette 2006 Restaurants 40

Service Untitled

OCTOBER 1, 2010

Their book called “Who’s Your Gladys? &# video series of customer service “quick tips.&# The quick video-clips are ideal for staff meeting openers, weekly mini-courses, or tools for reinforcing an already great customer service culture. Visit the video launch page for special offers at www.whosyourgladys.tv.

Customer Service 40

Customer Service Etiquette Social Media 2010 40

Service Untitled

SEPTEMBER 17, 2010

photo credit: Xhanatos Possibly Related Posts: Book Review: The Retail Doctor’s Guide to Growing Your Business I just finished reading The Retail Doctor’s Guide to Growing. It will be interesting to observe, especially after the last comparison of Myer customer service was compared to a Kmart level of customer service.

Customer Service 40

Customer Service Clothes Etiquette 2010 40

Service Untitled

MARCH 10, 2010

All of the writings are entered into an unedited book and distributed to the staff. Every year each employee is required to write a short essay about the culture of the company. It is a place where employees want to come to work.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

OCTOBER 4, 2010

I don’t have a microphone to speak with anyone directly from my laptop, but I did note that I could only hear every other word Tina stated even though I had the volume turned up to the maximum level. The video capability is described as a mini broadcasting studio called Vee desk which is built into a touchscreen PC.

Customer Service 40

Customer Service Keyboards Etiquette Phones 40

Service Untitled

JULY 26, 2010

We had been riding our horses, and she kept complaining of abdominal pains, so I ended up driving her to the hospital and staying with her until she was admitted and her family arrived. As an example, Linda was charged $66 for the water recovery system in her room. That was the plastic pitcher and one plastic cup!

Customer Service 40

Customer Service Medical Health Etiquette 40

Service Untitled

APRIL 30, 2009

Leave a Reply « Respond to Feedback Rewarding Volunteers » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer feedback (..)

Office Depot 40

Office Depot Customer Service Etiquette 2006 40

Service Untitled

JULY 7, 2010

The company has even set up a website to help consumers keep track of all activity concerning legislative action for all credit card holders. The website is also easy to navigate, user friendly, and provides information pertinent to all card members.

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Credit Card Customer Service Postal Service FedEx 40