Books Etiquette Resources Review 
Service Untitled
JUNE 8, 2010
The book emphasizes that satisfying customers is not complicated. Bottomline: The book clearly explains starting and managing a company with practical and useful advice aimed towards customer service and employee satisfaction. The book provides practical information for customer service employees. We’ll Pick You Up.&#
Service Untitled
OCTOBER 11, 2010
The recurring theme in the book centers around the Golden Rule; if you treat people well and the way you would like to be treated, they will do the same. Sharp begins the book with his personal story. Bottomline : The book is unpretentious, inspirational, and offers excellent advice about the importance of customer service.
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Musings of a High-Level Executive Assistant
MARCH 18, 2014
I plan on continuing to read through your blog and use it as a valuable resource. Although I have found some other resources out there, I’ve gotten very mixed reviews from Amazon on certain titles which they’ve offered. I would like to start some books this week, to give myself those refreshers. Thanks again.
Service Untitled
AUGUST 27, 2010
Think of the most successful companies operating, and review their values and key processes. The general unfixed nature of business demands new growth because of changing legislation, global competition, and market saturation. Leaders need to get organized and have vision.
Service Untitled
SEPTEMBER 27, 2010
In an example of the correlation between quality and quantity is an interesting story of a customer service representative who is very detailed oriented, amazing with customers, and received outstanding reviews from managers as well as customers, however she performed low in quantity; she spent too much time on each call.
Service Untitled
APRIL 16, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty built on company focus Cheryl April 16, 2010 Customer Service , Proactive 2 Comments I grew up in a very small town where we were mostly limited to one grocery store, one department store, one morning restaurant, and even one book store.
Service Untitled
APRIL 2, 2009
The point of having (and using) the data is that you can adjust staffing accordingly and ensure that your company is doing all it can to make use of its resources. Some companies need to staff more in the beginning of the week, others seem to be busier at the end of the week. What contact volume metrics do you track?
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