Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Respect your address book and their time. Don’t forward items to everyone in your address book. If a post has specific merit by all means forward to someone to provide resources. Social Networking Tips. Joan Burge.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Respect your address book and their time. Don’t forward items to everyone in your address book. If a post has specific merit by all means forward to someone to provide resources. Social Networking Tips. Joan Burge.

Networking 100

Networking Social Media Etiquette Facebook 100

Musings of a High-Level Executive Assistant

MARCH 18, 2014

I plan on continuing to read through your blog and use it as a valuable resource. Although I have found some other resources out there, I’ve gotten very mixed reviews from Amazon on certain titles which they’ve offered. I would like to start some books this week, to give myself those refreshers. It inspired me to dig deeper.

Email 40

Email Confidence Etiquette Skills 40

Service Untitled

JUNE 8, 2010

The book emphasizes that satisfying customers is not complicated. Bottomline: The book clearly explains starting and managing a company with practical and useful advice aimed towards customer service and employee satisfaction. The book provides practical information for customer service employees. We’ll Pick You Up.&#

Customer Service 40

Customer Service Staples Etiquette 2010 40

Service Untitled

OCTOBER 11, 2010

The recurring theme in the book centers around the Golden Rule; if you treat people well and the way you would like to be treated, they will do the same. Sharp begins the book with his personal story. Bottomline : The book is unpretentious, inspirational, and offers excellent advice about the importance of customer service.

Customer Service 40

Customer Service Travel Training Etiquette 40

Office Dynamics

DECEMBER 15, 2016

Every year, managers and human resources professionals like you struggle with the same issue: what to give their employees for the holidays. Have an employee who has his nose in a book the minute he’s on his lunch break? Happy cheerful colleagues celebrating christmas party in office smiling giving presents. For the Bookworm.

Gifts 100

Gifts Holidays Restaurants Travel 100

Office Dynamics

MARCH 12, 2015

She often lists all associations in the back of her publication and has a wide network across the globe of resources for administrative professionals. (JF). I have my Bachelor’s in BSBA focusing on Human Resources. Would a certification or classes be useful to me if I eventually want to work primary in Human Resources?

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Laughing all the Way to Work

AUGUST 15, 2009

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. I finally had a chance to sit down and read your book over the holiday. I usually snap my fingers and say "Hey, over here!" We joke about it, but it is distracting.

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. I finally had a chance to sit down and read your book over the holiday. I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles.

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Laughing all the Way to Work

FEBRUARY 22, 2009

This is a must-have resource. Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. I finally had a chance to sit down and read your book over the holiday. Excellent material!

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MAY 16, 2010

Do you ever get a meeting request and an agenda has not been provided, or if it is a teleconference the call-in details have not been given or the boardroom hasnt been booked for an internal meeting? When booking meetings ownership of the meeting has to be established. Is the boardroom booked? Whose responsibility is it anyway?

Agenda 100

Agenda Time Zones International IAAP 100

Stephanie LH Calahan

MARCH 25, 2011

Booking Notebook. Those that become personal friends, service providers, or consultants may simply be transferred to your personal address book. When I entered every card into Outlook, I ended up with an address book full of strangers. I purchase those bound books that allow you to store the cards in sleeves. Speed stuns.

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Service Untitled

APRIL 16, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty built on company focus Cheryl April 16, 2010 Customer Service , Proactive 2 Comments I grew up in a very small town where we were mostly limited to one grocery store, one department store, one morning restaurant, and even one book store.

Customer Service 40

Customer Service Credit Card Restaurants Etiquette 40

Laughing all the Way to Work

NOVEMBER 9, 2008

Just before my book was published I promised I would have a contest on my blog and someone could win a copy of my book. Here is how you can win: The tenth person to e-mail me at pattyannrobb@rogers.com will receive a free copy of my book. I finally had a chance to sit down and read your book over the holiday. I am remiss.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MAY 9, 2010

They are a valuable resource and I appreciate them. Like you, I list the new assistant as not only a contact but a definite resource for future references. I finally had a chance to sit down and read your book over the holiday. I never underestimate the value of my interactions with other assistants both on and off site.

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

SEPTEMBER 10, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.

Customer Service 40

Customer Service Holidays Etiquette 2006 40

Service Untitled

APRIL 2, 2009

The point of having (and using) the data is that you can adjust staffing accordingly and ensure that your company is doing all it can to make use of its resources. Some companies need to staff more in the beginning of the week, others seem to be busier at the end of the week. What contact volume metrics do you track?

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

JUNE 4, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Your Competitors Douglas June 04, 2009 Behind the Scenes , Customer Service , Exercises/Resources 1 Comment Here is something you can do to make your company more competitive in about 10 minutes. Call your competitors and test their service.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Laughing all the Way to Work

NOVEMBER 10, 2008

The 10th person was someone by the first name of Tammy and once I get her address I will be sending her a copy of the book. I finally had a chance to sit down and read your book over the holiday. I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. Congratulations Tammy!

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 28, 2010

Hello Patricia, You have some great resources at [link] Given your interest in country codes, I wanted to make you aware of my site, [link] for possible inclusion as well. I finally had a chance to sit down and read your book over the holiday. a great game and I'm happy for my Canadian friends. Last half of the NHL season.

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

MARCH 31, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives NJ toll road collectors lack customer service training Cheryl March 31, 2010 Angry Customers , Customer Service , Employees , Etiquette , Specific Companies No Comments Under the US Freedom of Information Act, the popular internet site, The Smoking Gun.com released dramatic (..)

Customer Service 40

Customer Service Etiquette 2008 2009 40

On The Job

MAY 21, 2009

Take an etiquette class. Many universities or even local business groups will offer etiquette classes, which many college kids dont even consider until theyre seniors and realize their manners border on the ape-like. Take a class your freshman year and then practice what youve learned for the rest of your college career.

2009 100

2009 Etiquette Interviewing Networking 100

Service Untitled

AUGUST 12, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer retention strategies to boost your business Cheryl August 12, 2010 Customer Satisfaction , Customer Service Experience , Etiquette , Little Things, Big Differences 1 Comment Making that first impression in business with the appearance of your web site, the decor, the (..)

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

MAY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer appreciation demonstrated by thank you notes Cheryl May 19, 2010 Customer Service , Etiquette 1 Comment This morning was the closing of one of my real estate properties that had been listed for nearly a year before it finally sold.

Customer Service 40

Customer Service Etiquette Business Cards 2010 40

Laughing all the Way to Work

JULY 12, 2010

Holgate is the Executive Assistant to the President, she also reports to the Director of Human Resources and manages a staff of four. I finally had a chance to sit down and read your book over the holiday. I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles.

2010 100

2010 Interviewing Time Zones IAAP 100

Service Untitled

APRIL 14, 2010

This past Christmas, I was not able to book tickets for a major event I wanted to see, and often times the prices on hotel and travel are far more expensive than if I booked them myself. The downside of the Platinum card centers around the travel and concierge services.

Credit Card 40

Credit Card Customer Service Purchasing Travel 40

Laughing all the Way to Work

JANUARY 10, 2010

About Me Ottawa, Canada View my complete profile Click on the image to order my book Laughing All The Way to Work from Amazon All royalties go to the Canadian Cystic Fibrosis Foundation What some people are saying about the book. I finally had a chance to sit down and read your book over the holiday. Excellent material!

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 28, 2009

About Me Ottawa, Canada View my complete profile Click on the image to order my book Laughing All The Way to Work from Amazon All royalties go to the Canadian Cystic Fibrosis Foundation What some people are saying about the book. I finally had a chance to sit down and read your book over the holiday. Excellent material!

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

APRIL 27, 2009

The Human Resources Director pointed me to a small office and I was left alone to read what must have been 200 pages. I finally had a chance to sit down and read your book over the holiday. I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. Excellent material!

Time Zones 100

Time Zones IAAP 2009 Administrative Professionals 100

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Joan commented that the seasoned administrators who retire will not have available resources to back fill their roles. By Nancy Fraze, Reporter in the Field. Joan noted that attendees are not the secretaries of the past. “We

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Joan commented that the seasoned administrators who retire will not have available resources to back fill their roles. By Nancy Fraze, Reporter in the Field. Joan noted that attendees are not the secretaries of the past. “We

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Service Untitled

MARCH 20, 2009

Leave a Reply « The Disney Experience Difficult to Understand Customers » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers (..)

Customer Service 40

Customer Service Etiquette 2006 2009 40

Laughing all the Way to Work

DECEMBER 5, 2009

It works better if you have a whole pool of resources with different strengths to call upon. About Me Ottawa, Canada View my complete profile Click on the image to order my book Laughing All The Way to Work from Amazon All royalties go to the Canadian Cystic Fibrosis Foundation What some people are saying about the book.

Time Zones 100

Time Zones IAAP Interviewing Holidays 100

Service Untitled

MAY 15, 2009

Be More Accessible in 3 Simple Steps » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer feedback gets personal Create (..)

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

AUGUST 31, 2009

Leave a Reply « T-Mobile Charging for Bills Amazon Thinks Ahead » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer (..)

USPS 40

USPS Customer Service Etiquette 2006 40

Service Untitled

SEPTEMBER 17, 2010

photo credit: Xhanatos Possibly Related Posts: Book Review: The Retail Doctor’s Guide to Growing Your Business I just finished reading The Retail Doctor’s Guide to Growing. It will be interesting to observe, especially after the last comparison of Myer customer service was compared to a Kmart level of customer service.

Customer Service 40

Customer Service Clothes Etiquette 2010 40

Laughing all the Way to Work

JULY 11, 2009

Having the opportunity to hash it out with another assistant is a great resource. I can tell you my friends and colleagues got a lot of phone calls in those early days and it was a wonderful resource and help to me. I finally had a chance to sit down and read your book over the holiday. We can all help each other.

IAAP 100

IAAP Time Zones Administrative Professionals International 100