Workplace Insight
JUNE 19, 2023
There will be differences, ranging from the internal platforms they prefer to appropriate office etiquette. You can encourage these initiatives by sharing corporate frameworks with templates and resources for each region to develop and implement in their own ways.
Service Untitled
JUNE 8, 2010
Possibly Related Posts: Book Review: The Napkin,The Melon & The Monkey I recently read a charming, modern day parable geared to. Service Untitled The blog about customer service and the customer service experience. Interested: Exceeding Customer Expectations is available on Amazon.com for $16.47. You can buy it here.
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Service Untitled
OCTOBER 11, 2010
The Glitch Report, which is a review of the previous day’s mistakes is a way to make it right with a sincere apology and then doing something special for a guest later on. Possibly Related Posts: Book Review: The Retail Doctor’s Guide to Growing Your Business I just finished reading The Retail Doctor’s Guide to Growing.
Service Untitled
AUGUST 27, 2010
Think of the most successful companies operating, and review their values and key processes. The general unfixed nature of business demands new growth because of changing legislation, global competition, and market saturation. Leaders need to get organized and have vision.
Service Untitled
SEPTEMBER 27, 2010
In an example of the correlation between quality and quantity is an interesting story of a customer service representative who is very detailed oriented, amazing with customers, and received outstanding reviews from managers as well as customers, however she performed low in quantity; she spent too much time on each call.
Service Untitled
APRIL 2, 2009
The point of having (and using) the data is that you can adjust staffing accordingly and ensure that your company is doing all it can to make use of its resources. Some companies need to staff more in the beginning of the week, others seem to be busier at the end of the week. What contact volume metrics do you track?
Service Untitled
JUNE 4, 2009
Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Your Competitors Douglas June 04, 2009 Behind the Scenes , Customer Service , Exercises/Resources 1 Comment Here is something you can do to make your company more competitive in about 10 minutes. Call your competitors and test their service.
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