Allwork

FEBRUARY 16, 2023

AI software can help coworking spaces track bookings, report problems, and easily provide credit/refunds to customers. It also means space managers can easily identify any overcrowded or noisy areas that need extra attention. This will improve both customer service and customer retention.

Budget 321

Budget Customer Service Interviewing 2023 321

LEADERASSISTANT.COM

NOVEMBER 12, 2023

Lee is a Senior Executive Assistant and EA Manager at Atlassian, a remote-first, global software company. Lee is a Senior Executive Assistant and EA Manager at Atlassian. Natalie (or Nat!) LEADERSHIP QUOTE Never let the fear of striking out keep you from playing the game.

Management 81

Management Restaurants Customer Service Budget 81

Allwork

JANUARY 3, 2024

Coworking spaces are increasingly aligning with the hospitality industry rather than traditional real estate, focusing on service and experience rather than just property transactions. The primary role of the real estate industry is to transact: buy, sell, develop and manage property. But we as an industry are creating one.

Customer Service 299

Customer Service Networking Management Learning 299

Practically Perfect PA

MARCH 29, 2017

Office Managers and PA’s across the world are using Roomex to save time and money on their work-related hotel bookings. This innovative tool comes at no cost and with no contract but saves on average 21% on hotel bookings. Any queries are answered in minutes and with exceptional levels of customer service.” .

Customer Service 100

Customer Service Management Travel 100

Allwork

JANUARY 10, 2024

Community managers may not have the ability to change the workspace design, but bringing prompts into the workspace can do wonders to initiate social interaction. But the hybrid nature of a coworking community poses a distinct challenge to a community manager. Typically, U.S. Typically, U.S.

Calendars 299

Calendars Collaborate Social Media International 299

LEADERASSISTANT.COM

OCTOBER 8, 2023

In this episode of The Leader Assistant Podcast, Joe talks about recruiting, training, and managing virtual assistants, email management, tips for business process standardization, and the biggest mistake he’s ever made in working with an assistant.

Email 81

Email Management Restaurants Customer Service 81

Success

FEBRUARY 15, 2024

Whether you are a hiring manager determined to build a winning team or a job-seeker searching for the perfect career, you need to know the difference between hard skills and soft skills. For instance, customer service, sales and human resources, while having technical aspects, are more likely to require emotional intelligence to succeed.

Skills 300

Skills Resume Interviewing Customer Service 300

LEADERASSISTANT.COM

AUGUST 13, 2023

She’s co-founded multiple companies and also has experience as an executive assistant and operations manager. CONNECT WITH ERYN Eryn on LinkedIn choosesapphire.com The Power of Full Engagement (Recommended book on energy management) ABOUT ERYN Eryn Anitavi has been an entrepreneur since circa age 10.

Management 82

Management Restaurants Customer Service Budget 82

LEADERASSISTANT.COM

NOVEMBER 26, 2023

In this chapter, I cover tactics for managing your own email inbox, as well as your executive’s. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Email 66

Email Management Confidence Policies 66

LEADERASSISTANT.COM

DECEMBER 10, 2023

Izzy Gousby is the manager of an executive support team, has over 25 years of experience in the administrative field, and is also a Veteran of the United States Army Reserves. Blanchard CONNECT WITH IZZY Izzy on LinkedIn ABOUT IZZY Isadora Gousby, also known as Izzy, is the manager for the Boston Executive Support Team at Analysis Group.

Confidence 52

Confidence Management Restaurants Mentoring 52

LEADERASSISTANT.COM

MARCH 12, 2023

She has been an EA and thought partner since 2009 and currently works at Cedar, a health-tech company, where she manages the Executive Support Team and is the Executive Assistant to the Head of Product. She began her career at a non-profit organization and has since worked for both large public companies and small private companies.

Management 98

Management 2009 Restaurants Customer Service 98

Customers Rock!

OCTOBER 18, 2011

Harry is with Useful Social Media , and I will be presenting at their New York Conference on Social Media and Customer Service next week. Plus, Harry interviewed me about my book, The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers. But are companies getting it?

Social Media 100

Social Media Customer Service Policies Twitter 100

Success

OCTOBER 19, 2023

It encompasses a broad spectrum of activities including online courses, mentorships and even top personal development books to assist you on your journey. For instance, if you are a marketing manager or engineer, you may take a course to better harness the power of artificial intelligence.

Skills 312

Skills Training Confidence Retirement 312

Service Untitled

APRIL 10, 2013

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

Customer Service 40

Customer Service Social Media Negotiating Facebook 40

LEADERASSISTANT.COM

APRIL 23, 2023

In this episode, Claudette talks about her journey as an assistant, tips for calendar management, delegating, evolving as the job evolves, email management, and dealing with difficult executives. Her previous experience includes nine years supporting a Managing Director and the Key Accounts group at Goldman Sachs.

Calendars 75

Calendars Email Management Restaurants 75

LEADERASSISTANT.COM

JULY 9, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Also, check out the companion study guide, The Leader Assistant Workbook , to dig deeper.

Management 78

Management 2014 2017 2006 78

Success

DECEMBER 30, 2021

The Carpenters’ new book, People First: The 5 Steps to Pure Human Connection and a Thriving Organization , is for the leader hoping to do just that. With decades of experience managing businesses in the private club industry, the Carpenters could write the book on providing premium customer service.

Customer Service 264

Customer Service International Interviewing Health 264

LEADERASSISTANT.COM

OCTOBER 1, 2023

In this episode, Lucy talks about her new book, the Global Skills Matrix for administrative assistants, and much more. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Administrative Professionals 87

Administrative Professionals Restaurants Training Customer Service 87

LEADERASSISTANT.COM

JANUARY 7, 2024

In this episode of The Leader Assistant Podcast, Amaia shares her fascinating story about her pursuit of becoming a doctor, finding a customer service job at ezCater on Craigslist, becoming EA to the CEO, and how her experience as a c-suite assistant prepared her for her director role.

Customer Service 87

Customer Service Restaurants Budget Environment 87

Allwork

OCTOBER 21, 2022

With bossware, data from keystrokes, communication with colleagues, logins, and more are monitored by a software system accessible to managers. . It became popular after Timothy Ferriss published his book “The 4-Hour Work Week” in 2007, which suggested that most people aspire to freedom and flexibility rather than wealth.? .

2023 340

2023 Lifestyle Carbon Footprint Collaborate 340

LEADERASSISTANT.COM

AUGUST 27, 2023

She has over a decade of administrative experience and lots of customer service stories! ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Customer Service 96

Customer Service Restaurants Budget Interviewing 96

The Small Business Blog

MARCH 23, 2010

WinWeb – Your Office Online Simply the best way to manage your small business! Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. But, what makes good customer service? keep it up.

Customer Service 100

Customer Service 2007 2008 2010 100

LEADERASSISTANT.COM

SEPTEMBER 24, 2023

in Speech Pathology and a Masters Degree in Nonprofit Management. Author of the book, Too Busy, Too Bored for Prayer: A 7-Day Challenge (available on Amazon). Green is a proud native of Boston, MA and has been a trusted advisor to executives in various industries for well over 10 years. Concetta holds a B.S.

Restaurants 86

Restaurants Customer Service Budget Interviewing 86

LEADERASSISTANT.COM

DECEMBER 31, 2023

She is an accomplished professional who specializes in organizational management. Be sure to check out the book Sage mentions in this episode -> The 29-Hour Work Day ) LEADERSHIP QUOTE When you choose the paradigm of service, looking at life through that paradigm, it turns everything you do from a job into a gift.

IAAP 74

IAAP Administrative Professionals Restaurants Customer Service 74

Allwork

DECEMBER 12, 2022

UBC has several Flexible Space Association awards for customer service excellence and has recently been recognized for its innovative hybrid work adaptations. “It’s no secret that UBC has been seeking expansion opportunities, and Inigo Business Centres is a good fit” says UBC’s Managing Director Richard Johnson.

Customer Service 130

Customer Service Management 130

LEADERASSISTANT.COM

DECEMBER 3, 2023

Cathy Rong is Chief of Staff for the multi-hyphenate Questlove where she manages the artist’s day-to-day professional and personal life. In this episode of The Leader Assistant Podcast, Cathy talks about building community, managing up, advocating for yourself, and the difference between an EA vs a Chief of Staff.

Networking 78

Networking Restaurants Customer Service Budget 78

LEADERASSISTANT.COM

SEPTEMBER 3, 2023

CONNECT WITH JODI Jodi on LinkedIn Jodi on Facebook Book recommendation -> Living Loving and Learning by Leo F. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

2019 80

2019 2015 Restaurants Customer Service 80

LEADERASSISTANT.COM

OCTOBER 22, 2023

Nicki Cave is currently the Administrative Services Director for the Boston Consulting Group’s (BCG) Dallas EA/AA team. In this episode of The Leader Assistant Podcast, Nicki talks about managing a team of assistants, creating a career development plan, cultivating a team culture, and finding happiness in your role.

Management 98

Management AT&T 2018 Training 98

LEADERASSISTANT.COM

NOVEMBER 19, 2023

@offsite on X Jared’s book, NETWORKING: How to Meet Influential People, Deepen Relationships, and Become a Super-Connector ABOUT JARED Jared Kleinert is the Founder/CEO of Offsite. If you’re planning a team retreat, Offsite can save you time, money, and stress.

2015 78

2015 Networking 2013 Restaurants 78

Workplace Insight

NOVEMBER 30, 2023

On the flip side, many blue-collar roles – such as landscapers, mechanics, or construction workers – include manual labour or customer service elements that can’t easily be replicated by generative AI.

Medical 64

Medical Payroll Keyboards Restaurants 64

Service Untitled

NOVEMBER 28, 2012

Recently, I sat down with Ritz-Carlton Vice President Diana Oreck to see if she could share any more secrets to the company’s customer service super sauce. ” Why is this important to customer service success and how do you train employees to recognize and act on unexpressed needs? A: We’ve got a vast list.

Customer Service 40

Customer Service Training 2012 Interviewing 40

LEADERASSISTANT.COM

DECEMBER 17, 2023

. – Maya Angelou CONNECT WITH LESLIE Leslie on LinkedIn FREE Guide -> 5 Overlooked Steps to Landing Your Ideal EA Role ABOUT LESLIE Leslie Martinez is a Senior Executive Assistant with over 15 years of experience supporting executives in the Financial Services Industry.

Restaurants 77

Restaurants Customer Service Budget Networking 77

Allwork

AUGUST 31, 2023

Let Them Peek Inside Imagine you’re checking into a hotel: You’d want to see the room before booking, right? Book, Click, Go! Booking a vacation? Integrating booking and reservation systems is like offering a comfy chair with a single click. Apply that same logic here. High-speed Wi-Fi? Comfy chairs?

Social Media 242

Social Media Google AT&T Forms 242

LEADERASSISTANT.COM

JANUARY 14, 2024

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Also, check out the companion study guide, The Leader Assistant Workbook , to dig deeper.

Forms 72

Forms Finance Restaurants Customer Service 72

LEADERASSISTANT.COM

JANUARY 28, 2024

As a trusted partner to C-level executives, senior leaders, and global teams, she has played a key role in decision-making, strategic planning, organizational operations, change management, and talent development processes. Also, check out the companion study guide, The Leader Assistant Workbook , to dig deeper.

Restaurants 75

Restaurants Customer Service Budget Training 75

Service Untitled

OCTOBER 2, 2012

It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

Customer Service 40

Customer Service Cubicle Salary Clothes 40

Practically Perfect PA

MAY 4, 2017

In a time where the majority of emphasis is placed on finding the best price, the easy route is to choose the cheapest option when booking your executive travel, especially when it comes to airport transfers, be it a group or individual. Personal Service. Should you book the transport or wait? Yes, apps are easy! Flexibility.

Travel 153

Travel Negotiating Customer Service Expenses 153