The Small Business Blog

MARCH 23, 2010

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? The key to keeping customers, and I’m sure this won’t be a surprise to you, is customer service.

Customer Service 100

Customer Service 2007 2008 2010 100

Customers Rock!

AUGUST 16, 2012

Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible. In my book , I talk about Killer Customer Service.

Social Media 100

Social Media Customer Service Phones AT&T 100

Service Untitled

OCTOBER 8, 2013

Since customer service is now getting more and more complicated because prices have become so competitive, does it also depend on a better defense or one of offense? ” The less an organization does, the less the cost. ” The less an organization does, the less the cost.

Customer Service 40

Customer Service Expenses Social Media Promotion 40

Make or Break Moments

JANUARY 7, 2010

Posted by Deborah Chaddock Brown on January 7, 2010 under Connecting Moments , Customer Moments , making a difference | Read the First Comment What is the cost of a lost customer? I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory.

Customer Service 100

Customer Service 2009 2008 2010 100

Stephanie LH Calahan

AUGUST 20, 2012

  I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Provide Customer Service Even If The Service You Are Providing is No Cost. .  Sure, shutting down is something that can happen when you use a 3rd-party tool.

Customer Service 100

Customer Service Learning 2012 Social Media 100

Customers Rock!

MARCH 30, 2010

The radio program is really an extension of this blog; you get to hear my voice as part of an hour-long conversation around the topics we all know and love here: customer experience, customer service, loyalty, marketing, and social media. Customers have changed, and customer expectations have greatly changed!

Customer Service 100

Customer Service Social Media Phones AT&T 100

Make or Break Moments

JUNE 4, 2010

Social media has taken over the web. The cost? at Name Cheap to buy my name, it just cost me the time it took to put it together. What did you find? A number of references to your company, perhaps some LinkedIn answers, a blog comments or two? Did you also find a reference to a site that links directly to your name?

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

MARCH 15, 2010

’s new book Peaks and Valleys. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. Just like the One Minute Manager and Who Moved My Cheese , the book is set up in a story format to share the great insights of the author. We provided a great service at a good price-the best in out industry.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 19, 2010

But the budget just can’t handle the cost and my waistline can’t afford the calories. I have to confess. I don’t like Starbucks coffee – too acidic, but I do love their frappuccinos. So here is my midmorning gift to you.

Gifts 100

Gifts Customer Service 2009 2008 100

The Small Business Blog

AUGUST 15, 2007

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Keep up to date – update your cost sheet on a regular basis. Build your own network!

2007 100

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The Small Business Blog

NOVEMBER 2, 2007

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Any if you’re thinking about marketing, you should consider this book.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

AUGUST 23, 2007

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? In this first part, I would like to talk about fixed costs in small business.

2007 100

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The Small Business Blog

NOVEMBER 19, 2007

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? WinWeb’s Free Online Accounting Software Now With Cost Centre Functionality.

2007 100

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The Small Business Blog

OCTOBER 18, 2007

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Q & A: What are successful cost-cutting solutions in small business? Buy second hand.

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The Small Business Blog

AUGUST 24, 2007

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Build your own network! 1 week ago More updates.

2007 100

2007 Suppliers 2008 2009 100

The Small Business Blog

AUGUST 24, 2007

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Small Business Bootstrapping How to start your own small business with no or little money.

2007 100

2007 Suppliers 2008 2009 100

Make or Break Moments

JULY 9, 2010

Big main frame machines that took up an entire room in a company, cost millions of dollars and required special cooling so they didn’t over heat. is celebrating their 35th year in business. is celebrating their 35th year in business. Maybe that doesn’t seem like a lot of years for some businesses but they are a computer company.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 24, 2010

Do you say something like – it is the economy or cost of living or do you actually take them on as partners and let them know how the price increase affects them and why you’ve come to the decision. Perhaps a local vendor you used went out of business and now you have shipping costs you never had before.

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

OCTOBER 25, 2007

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? What are “Fixed Costs&# ? E-Mail me or follow me. Starting a Small Business?

2007 100

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Make or Break Moments

AUGUST 25, 2010

I recognize that larger companies probably feel that an automated system that often separates the calls according to type and then attempts to provide answers without ever hearing a human is cost saving, but what does it do to the customer relationship? When callers do reach a real person – what is the tone of voice?

Phones 100

Phones Customer Service 2009 2008 100

The Small Business Blog

JULY 27, 2006

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? So, now you know why you need to keep books, but how do you go about it.

UPS 100

UPS 2006 2007 2008 100

The Small Business Blog

JULY 30, 2010

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Benefits of Online Software for Small Business. Concentrate on your business, not your office.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

MARCH 21, 2010

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Make the necessary changes once you know exactly what your customers want.

Learning 100

Learning 2007 2008 2006 100

The Small Business Blog

AUGUST 8, 2010

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? They all have to do their part by providing excellent customer service.

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2007 2008 2006 2009 100

The Small Business Blog

MAY 18, 2010

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? 4 Comments » | Trackback | Share This 4 Responses to “ The Customer Is Always Right!

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The Small Business Blog

JANUARY 1, 2010

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? We will open the book. Starting a Small Business? You ask a question, I answer!

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2007 2008 2006 2009 100

The Small Business Blog

MAY 28, 2010

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Build your own network! Benefits of Online Software for Small Business. 1 week ago More updates.

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Make or Break Moments

JULY 19, 2010

I thought I would prefer someone from the United States and Canada but I soon learned that they were the highest cost and not all had experience. However, I kept thinking, how can they get experience if someone doesn’t hire them so I didn’t eliminate all without experience on oDesk… at first.

Cover Letter 100

Cover Letter Customer Service 2010 2009 100

The Small Business Blog

APRIL 18, 2010

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Stefan Töpfer Said on April 20th, 2010 at 9:32 pm I agree social media is a must these days.

2007 100

2007 2008 2006 2009 100

Service Untitled

MARCH 24, 2014

Amazon’s $20 increase for Prime members certainly drew a lot of derogatory hoopla this past week with social media and forums all buzzing with criticism about the 25% hike. Say it anyway you want, but the best part of any kind of loyalty program is the money a customer saves versus the cost of the rewards’ programs.

Customer Service 40

Customer Service 2005 2014 Promotion 40

The Small Business Blog

APRIL 25, 2010

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Starting a Small Business? Benefits of Online Software for Small Business.

Travel 100

Travel 2007 2008 2006 100

The Small Business Blog

DECEMBER 28, 2009

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Starting a Small Business? Build your own network! You ask a question, I answer!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

AUGUST 6, 2010

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? E-Mail me or follow me. What is Small Business Infrastructure? Build your own network!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

DECEMBER 18, 2009

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Outsourcing Options For Small Business Focus on your business, timeshare professionals.

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The Small Business Blog

JULY 30, 2010

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Ask me your small business questions, I will answer them ASAP. Build your own network!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JULY 23, 2010

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? E-Mail me or follow me. How to be successful and eco-friendly. You ask a question, I answer!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

SEPTEMBER 9, 2009

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? How to be successful and eco-friendly. Making your small business carbon neutral.

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