Office Dynamics

DECEMBER 15, 2016

You’ve seen the looks on your employees’ faces when they all open the exact same pencil set or company tote bag and you don’t want to repeat that ever again. Have an employee who has his nose in a book the minute he’s on his lunch break? With this membership, he’ll also get a subscription to ESPN the Magazine. For the Bookworm.

Gifts 100

Gifts Holidays Restaurants Travel 100

Professional Assistant Blog

OCTOBER 6, 2009

By The Professional Assistant on Tuesday, October 06, 2009 Filed Under: Meetings , Research , Travel A re you trying to book a flight, hotel or car rental for your manager? This site just saved my company a ton of money! Home About Me Advertise Finding The Best Travel Deals - Online!

Travel 100

Travel 2008 Google Docs Cubicle 100

Laughing all the Way to Work

AUGUST 15, 2009

Sometimes I wish I had something to warn me when I am with someone with a cell phone so I can know that we are going to be interrupted. I find it frustrating when people either text while in a conversation or are constantly taking phone calls. Apparently not, when its by phone. In an emergency, the cell phone is a useful tool.

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Make or Break Moments

FEBRUARY 1, 2010

If we are conversing online or over the phone – the desire to multi-task while we talk can be overwhelming, but if you read Larry’s article you can hear just how wrong that decision was. If you are conversing on line or over the phone – put aside distractions. Introduce yourself.

Customer Service 100

Customer Service 2010 2009 2008 100

Stephanie LH Calahan

MARCH 25, 2011

In addition to the name, phone numbers, company, and e-mail, include where and when you met the person, who introduced you, and why you might want to contact him/her in the future. I put in as much info as I need to find that contact at a later date (name, company, title, industry, etc). Booking Notebook.

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Stephanie LH Calahan

APRIL 28, 2010

Work With Stephanie « Your Etiquette Practice Could be Killing Your Productivity | Main | 16 Productivity-Enhancing Websites » Grow Your Productivity by Hours a Day Think about this today!  Personal Productivity Time & Priority Management Company/Group/Department Connect Today!   What is your 20?

Twitter 100

Twitter Fax Networking Etiquette 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Well, behind every important business person, whether they be the head of a Fortune 500 company, a movie star or even The President of the United States, they all need an assistant to help them manage their responsibilities. Why do we not use their full name?

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Professional Assistant Blog

MARCH 3, 2008

But even if you don’t go to such lengths, the key to surviving downtimes is to make sure you have copied your address book over to all your email accounts. Some people even route their mail through Gmail and then back again, to weed out spam, and to keep copies.

2008 100

2008 Cubicle 2007 Google Docs 100

Service Untitled

OCTOBER 21, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate. email, web, etc.).

Customer Service 40

Customer Service Phones Promotion AT&T 40

Laughing all the Way to Work

MAY 16, 2010

Do you ever get a meeting request and an agenda has not been provided, or if it is a teleconference the call-in details have not been given or the boardroom hasnt been booked for an internal meeting? When booking meetings ownership of the meeting has to be established. Is the boardroom booked? Whose responsibility is it anyway?

Agenda 100

Agenda Time Zones International IAAP 100

Service Untitled

APRIL 6, 2010

Smile when answering the phone. Even if there has to be a mirror on the desk next to the phone, a customer can sense when someone is smiling. Every representative should show enthusiasm on the phone. It’s that positive attitude that shows customers the company cares about them. Never get angry with a customer.

Customer Service 40

Customer Service Etiquette Phones 2010 40

Laughing all the Way to Work

NOVEMBER 9, 2008

Just before my book was published I promised I would have a contest on my blog and someone could win a copy of my book. Here is how you can win: The tenth person to e-mail me at pattyannrobb@rogers.com will receive a free copy of my book. I finally had a chance to sit down and read your book over the holiday. I am remiss.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

APRIL 17, 2010

If you have to answer the phone, deal with an email or attend to something for your boss, do so, as that is the nature of the admin job -- multi-tasking, but once you have done it, go right back to your to-do list, re-focus and continue what you were doing. I finally had a chance to sit down and read your book over the holiday.

Environment 100

Environment Time Zones IAAP International 100

Laughing all the Way to Work

JULY 16, 2010

Make sure that tasks directly associated with clients come first, consider the financial impact of a project and its completion date on the company, don’t let deadlines control the priority list (expense reports can wait when there are more important tasks), and consider cause and effect (do A to enable B, which accomplishes C).

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

SEPTEMBER 15, 2009

Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not.

Customer Service 40

Customer Service Verizon Staples Phones 40

Laughing all the Way to Work

JULY 12, 2010

Lynn was in good company as some notable winners of the 2010 Stevie® Awards included: - Executive of the Year: Lawrence J. Ellison, founder and CEO of Oracle - Best Overall Company of the Year: Apple Inc. I finally had a chance to sit down and read your book over the holiday. Morgan Chase & Co. Excellent material!

2010 100

2010 Interviewing Time Zones IAAP 100

Laughing all the Way to Work

SEPTEMBER 17, 2010

They had booked the space for November 8th. Pay attention or it could cost your company money. It was going to cost our company $5,000 plus in cancellation fees. If you are not sure of the number of people who will be booking, then give them a rough estimate. It could save your company some money.

Time Zones 100

Time Zones IAAP Negotiating International 100

The Marq

APRIL 22, 2010

Call to Action Have you ever sat in a meeting or held a conversation with someone only to be interrupted by a phone ringing? One involved a meeting where all four of us placed our cell phones on the table while discussing the business at hand. Because each of the two offenders’ phones rang during the meeting. TheMarq.com.

Phones 40

Phones AT&T Etiquette Email 40

Service Untitled

MARCH 10, 2010

Humor seems to always appeal to the masses, and the new Zappos commercial successfully calls attention to the company by creating the perfect juxtaposition of funny puppets speaking over the phone and cleverly incorporating a customer service message. All of the writings are entered into an unedited book and distributed to the staff.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Laughing all the Way to Work

FEBRUARY 22, 2009

Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. I finally had a chance to sit down and read your book over the holiday. Another helpful site I refer to for protocol on addressing officials is www.formsofaddress.info.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

NOVEMBER 10, 2008

The 10th person was someone by the first name of Tammy and once I get her address I will be sending her a copy of the book. I finally had a chance to sit down and read your book over the holiday. .© Copyright Patricia Robb 2010 10 November, 2008 We have a winner! Well that didnt take long. Congratulations Tammy! 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MAY 9, 2010

I breathe a sigh of relief when I get someones assistant on the phone or receive an email from them. Knowing assistants and having a working relationship with them is very important and can make the difference when you need to set up a meeting or if your boss needs to have a quick phone call with their boss. Excellent material!

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MAY 10, 2009

Of course before I recommend anything I try it out so I picked up the phone and it asked me what I was looking for and what city and province. I chose details and was given the street address and phone number and I still had the option of having my call put through to the store number. You can use google to get similar information.

Google 100

Google Time Zones IAAP International 100

Laughing all the Way to Work

DECEMBER 19, 2009

When I receive an initial request for a meeting, I use a meeting form and write down the information I need: who is requesting the meeting, what is the purpose of the meeting, where it will be held and a phone number or an e-mail address and dates that are available. I finally had a chance to sit down and read your book over the holiday.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 28, 2010

CountryCode.org is a comprehensive guide to make phone calls from anywhere to any country in the world. About Me Ottawa, Canada View my complete profile Click on the image to order my book Laughing All The Way to Work from Amazon All royalties go to the Canadian Cystic Fibrosis Foundation What some people are saying about the book.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 7, 2010

They said it works with most phone services. About Me Ottawa, Canada View my complete profile Click on the image to order my book Laughing All The Way to Work from Amazon All royalties go to the Canadian Cystic Fibrosis Foundation What some people are saying about the book. Excellent material! 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

JULY 9, 2010

Did I phone to get my electricity turned on? About Me Ottawa, Canada View my complete profile Click on the image to order my book Laughing All The Way to Work from Amazon All royalties go to the Canadian Cystic Fibrosis Foundation What some people are saying about the book. You can be sure I have checklists for that as well.

Time Zones 100

Time Zones IAAP Holidays International 100

Service Untitled

APRIL 2, 2009

A lot of companies don’t really track contact volume objectively. If Mondays at noon are usually busy, then the company increases staffing accordingly. Some useful contact volume metrics to track are: The number of phone calls, live chats, emails, etc. However, what people think isn’t always what’s true.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Laughing all the Way to Work

SEPTEMBER 20, 2009

So why do companies continue to do it? Telemarketing is my number one annoyance in advertising and as soon as I answer the phone and get that few seconds of dead air, that is my queue to hang up. To me this shows me the company has not done their homework on updating their contacts and are not considering the environment.

Fax 100

Fax Time Zones IAAP 2009 100

Laughing all the Way to Work

JANUARY 10, 2010

About Me Ottawa, Canada View my complete profile Click on the image to order my book Laughing All The Way to Work from Amazon All royalties go to the Canadian Cystic Fibrosis Foundation What some people are saying about the book. I finally had a chance to sit down and read your book over the holiday. Excellent material!

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

NOVEMBER 8, 2009

If it is an internal meeting, has a meeting space been booked? Do you need to book it or were you provided with location. If it is an external meeting, but local, enter location of meeting in calendar, provide your boss with address and directions, contact phone number, taxi chit. Where is the meeting being held?

Time Zones 100

Time Zones IAAP International Calendars 100

Laughing all the Way to Work

DECEMBER 28, 2009

About Me Ottawa, Canada View my complete profile Click on the image to order my book Laughing All The Way to Work from Amazon All royalties go to the Canadian Cystic Fibrosis Foundation What some people are saying about the book. I finally had a chance to sit down and read your book over the holiday. Excellent material!

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

AUGUST 1, 2010

Even if you phone the bank they need your secret passcode or they wont speak to you about your account. I purchased a small address book in which I can keep the website address along with my user name and/or password for each particular site. I finally had a chance to sit down and read your book over the holiday.

Time Zones 100

Time Zones 2010 IAAP Filing 100

Laughing all the Way to Work

JANUARY 19, 2009

The cure: always answer the phone professionally - this way youre never caught off-guard. It was a satellite office so each line was for a different company. and then its only the Receptionist calling to ask me if I can come to the front to relieve her on phone duty while she goes for lunch. January 19, 2009 Patricia Robb said.

Time Zones 100

Time Zones IAAP 2009 International 100

Service Untitled

OCTOBER 4, 2010

Keyboard shoppers can also supply their home phone numbers, and a personal shopper can call them direct. Land’s End boasts as being first in customer services dating back to the early 80′s and being the first retailer to offer toll-free phone ordering. There are no.

Customer Service 40

Customer Service Keyboards Etiquette Phones 40

Laughing all the Way to Work

DECEMBER 12, 2008

Big companies are going down the tubes, people are losing their jobs and all of us are wondering what the future holds for us and is there hope that we will keep our job? Networking within your own company is a great way to keep your current job or secure a future one. The world economy seems to be having a melt down. Be thankful.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 27, 2010

When I looked on Google different companies were calling it different things, but PowerPoint Remote or Presentation Remote does help. I finally had a chance to sit down and read your book over the holiday. We looked in a catalogue and found it. It's called a Presentation Remote. Patty March 01, 2010 Patricia Robb said.

PowerPoint 100

PowerPoint Time Zones IAAP 2010 100