Office Dynamics
APRIL 30, 2015
IAAP teamed up with Staples to #CelebrateAdmins. and we brought back the April Blog-a-Thon for the Administrative Professional where we gathered here each weekday with a new content post and shared a place for administrative professionals to comment, question and discuss their careers. Keep coming back! 4/28/2015).
Jen Lawrence
NOVEMBER 8, 2021
Folder Structure: Build your folders to follow your natural train of thought and don’t be afraid to make multiple layers of folders to stay organized. A good rule of thumb is if you would put the physical information together with a paper clip or staple, then they belong in a folder together.
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Practically Perfect PA
MARCH 4, 2013
Considering this task is not the staple part of our profession I can still imagine your answer to be ‘quite often’. We are asked to arrange all sorts of events including anything from a team training day through to the company Christmas party and other large scale conferences, exhibitions and dinners. How often do you organise events?
Service Untitled
SEPTEMBER 15, 2009
Service Untitled The blog about customer service and the customer service experience. Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. Having to repeat information to multiple agents or to the same agent.
Practically Perfect PA
DECEMBER 12, 2014
For assistants who have managers that engage with social media it is important that they have a variety of great images that they can use when tweeting, updating LinkedIn and writing for the corporate blog. I wrote a blog about this a few months ago that gives tips on keeping your social media organised. Be relevant. Twitter Ads.
Service Untitled
JUNE 8, 2010
Service Untitled The blog about customer service and the customer service experience. Three questions pertaining to customer service became staples: How satisfied were you? Included in the training were steps to turn angry customers around. What could we have done to improve our service? What do you think we do especially well?
Make or Break Moments
MAY 7, 2010
Age of Conversation 3 captures the distinct shift from social media as a hypothetical consumer loyalty tool, as it was considered only a little more than a year ago, to its current state as a staple in the modern marketing toolbox. McLellan and Heaton have used their blogs to promote each book’s crop of contributors.
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