Office Dynamics

APRIL 30, 2015

IAAP teamed up with Staples to #CelebrateAdmins. and we brought back the April Blog-a-Thon for the Administrative Professional where we gathered here each weekday with a new content post and shared a place for administrative professionals to comment, question and discuss their careers. Keep coming back! 4/28/2015).

2015 100

2015 Administrative Professionals OfficeTeam Staples 100

Service Untitled

SEPTEMBER 15, 2009

Service Untitled The blog about customer service and the customer service experience. Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. Having to repeat information to multiple agents or to the same agent.

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

JUNE 8, 2010

Service Untitled The blog about customer service and the customer service experience. Three questions pertaining to customer service became staples: How satisfied were you? Included in the training were steps to turn angry customers around. What could we have done to improve our service? What do you think we do especially well?

Customer Service 40

Customer Service Staples Etiquette 2010 40

Laughing all the Way to Work

JUNE 23, 2009

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Time Zones 100

Time Zones IAAP Staples Meeting Minutes 100