Office Skills Blog
JANUARY 11, 2023
Customer service skills are vital in today’s competitive business environment. Decision makers in your company know that consumers value customer service and that 68% of consumers will pay more for a product or service that comes with great service.
Make or Break Moments
FEBRUARY 10, 2010
He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock! By Becky Carroll CustServ By Meikah Delid Maximum Customer Experience By Kelly Erickson People2People Service By Maria Palma QA QnA By Tom Vander Well Return Customer By Joe Rawlinson (Joe and I both started customer service blogs in April 2005.)
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Make or Break Moments
APRIL 13, 2011
After my most recent blog post, basically giving up on our ability to make a difference in the customer service experience, I read this response from a group member on LinkedIn: This is a great conversation to show how the bar of customer service keeps being set and re-set…lower and lower.
The Small Business Blog
MARCH 23, 2010
Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. The key to keeping customers, and I’m sure this won’t be a surprise to you, is customer service.
Tips From T. Marie
JANUARY 20, 2015
I’m a stickler about customer service. I have experience serving and helping others, so when it comes time for me to be the customer I have high expectations. This morning I read Seth Godin’s latest blog post entitled, Please Go Away in which he talks about the way most big businesses deal with customer service.
The Small Business Blog
JANUARY 25, 2011
Customer service is one of the few great advantages that a small business has over a larger competitor. Although they are unlikely to be able to compete on price, they have the potential to provide a far more personalised and caring customer care experience.
Tips From T. Marie
APRIL 17, 2024
In today’s digital age, managing customer relationships effectively is crucial, even for small, home-based businesses. But does your home business really need a Customer Relationship Management (CRM) system? Understanding the Role of a CRM At its core, a CRM system helps manage interactions with current and potential customers.
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