The Small Business Blog

MAY 4, 2017

We’ve provided several key ways to build customer loyalty and help make your key customers into regulars. Making customers feel special. A first important way to build loyalty with your customers is to make them feel special. Small businesses also usually go hand in hand with local business and local customers.

Purchasing 234

Purchasing Agencies Customer Service Gifts 234

Office Dynamics

APRIL 2, 2015

If you are an assistant reading this blog, check off the ones that describe you. If you are a manager reading this blog, check off the ones that apply to your administrative partner. Customer-service focused. Over the years, I have collected more than 300 ideas. Top Assistants List Qualities Of A Great Assistant.

Assertiveness 100

Assertiveness Etiquette Administrative Professionals Skills 100

The Small Business Blog

MARCH 20, 2008

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. The event was held in the St. These guys must be reading my blog, each one of these ideas was achievable.

2008 100

2008 2007 2006 2009 100

Customers Rock!

MAY 5, 2011

This book has actually been a long time in the making – not so much from the perspective of how long it took to write it (see The Story below) but from the perspective that I have had this book in mind since before I began this blog in December of 2006. In fact, one of the reasons I started Customers Rock!

Customer Service 100

Customer Service Social Media AT&T Interviewing 100

Make or Break Moments

JUNE 27, 2010

I have had many…well, a few… okay – my Mom wanted to know when the next event was that I’d be speaking. In order to make room for this new page I deleted the page that offered the free download of my Customer Relationship e-book 7 customer relationship lessons from classic fairy tales.

Calendars 100

Calendars Customer Service 2009 2008 100

Service Untitled

SEPTEMBER 23, 2010

Service Untitled The blog about customer service and the customer service experience. Short articles can link to important events or news relating to your particular business. Newsletters can give business tips, helpful hints, and remind customers of products and services. At a local.

Customer Service 40

Customer Service Social Media Interviewing Etiquette 40

The Small Business Blog

MAY 13, 2008

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. In order to stop spam on my blog and increase conversations, I had to implement some simple rules: 1. Do you think.

UPS 100

UPS 2008 2007 2006 100

Service Untitled

MAY 19, 2010

Service Untitled The blog about customer service and the customer service experience. photo credit: Creations by Ro Possibly Related Posts: More customer service thank you notes Sending out thank you notes for either services or products. If I shop at Walmart for a pair of denim.

Customer Service 40

Customer Service Etiquette Business Cards 2010 40

Productivityist

DECEMBER 15, 2013

Clarissa is the co-founder of Startup Safary, a Berlin-based company that creates new event formats and builds the technology to run them. She runs operations in a lean team and has written about her experiences and insights on the official Startup Safary blog (where this piece was initially published ) and on Venture Village.

Dropbox 40

Dropbox Filing Google Docs Google 40

Make or Break Moments

JANUARY 29, 2010

I’m very excited about the events and have receive great feedback from potential attendees. Using the social media I so strongly believe in – I set up registration for all four classes on Events Bot. I changed my account and paid for premium service thinking that maybe there was a glitch in the free service.

Social Media 100

Social Media Customer Service 2009 2008 100

Service Untitled

APRIL 30, 2009

Service Untitled The blog about customer service and the customer service experience. This idea can apply to customer service as well. The more each of your customer service representatives knows about what is going on at your company and with your products, the better decisions they can make.

Office Depot 40

Office Depot Customer Service Etiquette 2006 40

Make or Break Moments

MAY 26, 2010

The leader of the event talked about a tool Harvard Business Review has developed to help you hon your elevator pitch. But today I learned something new (along with meeting some interesting people) and I love spending time when I learn something new. It is called the Elevator Pitch Builder.

Social Media 100

Social Media Customer Service 2009 2008 100

Customers Rock!

OCTOBER 4, 2010

and Toby Bloomberg (Diva Marketing Blog). social media and customer loyalty, a very new topic at the time. Much has changed in the world of social media, and customer loyalty/customer service is just now being discussed as a social media goal. Customer World/NACCM Customers 1st. Customers Rock!

Verizon 100

Verizon Social Media Customer Service 2010 100

Service Untitled

APRIL 14, 2010

Service Untitled The blog about customer service and the customer service experience. The other credit card I really like for their customer service is my American Express Platinum Card. The downside of the Platinum card centers around the travel and concierge services.

Credit Card 40

Credit Card Customer Service Purchasing Travel 40

Make or Break Moments

JUNE 4, 2010

So when Seth raised the call for people to host/sponsor/attend this Linchpin event I jumped in with both feet and selected a location in Hudson, OH. I look forward to meeting other such passionate individuals at the up coming Linchpin event and I would encourage you to find an event or host one yourself this coming June 14th.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

APRIL 14, 2010

This daylong event will include a multitude of wonderful programs – over 40 speakers will offer workshops and panel discussions from tax law, loan opportunities, energy conservation projects and “How to Get $1 Million Dollars Worth of Visibility with Little or No Money Down&# presented by Tina Jesson , Visiblity Creator, Brownsburg, IN.

Customer Service 100

Customer Service 2010 2009 2008 100

Service Untitled

OCTOBER 11, 2010

Service Untitled The blog about customer service and the customer service experience. Beginning this year, it will become an annual fund-raising event for the Terry Fox Cancer Research Fund and we will not stop until cancer has been beaten.

Customer Service 40

Customer Service Travel Training Etiquette 40

Service Untitled

AUGUST 26, 2010

Service Untitled The blog about customer service and the customer service experience. This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list.

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Make or Break Moments

JUNE 21, 2010

The same is true for our business and our relationship with our customers. Can we start a blog? Attend a new networking event? Add a new service or product? If there isn’t anything you would DO differently – is there a new way to LOOK at your business or your customers that might make a difference?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 3, 2010

The committee that planned this event did a terrific job. It was an incredible day – more about what I learned in future posts – and several sponsors provided beverages and food to make the day completely FREE to those in attendance. One of the sponsors was one I’d not heard of Avitae. It is bottled CAFFIENATED water.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 1, 2010

Each day as you set your agenda you can balance the list of tasks, networking events and busy work against your three words to see if you are remaining focused. I am still working on my three words for 2010 but my first word is NARROW. If you can remember it, you will do it.

2010 100

2010 2009 Customer Service 2008 100

Make or Break Moments

APRIL 15, 2010

LinkedIn Groups are a great place to share knowledge, get questions answered or spotlight an upcoming event. Right now I’m using two of my groups to gather stories for my Hate My Customer project. You can join groups to find prospects, groups filled with your competitors or groups where you’ll recognize a neighbor or two.

Customer Service 100

Customer Service Social Media 2009 2010 100

Office Dynamics

OCTOBER 15, 2014

Kemetia has more than twenty-five years of administrative experience, including her current position as finance and customer service coordinator for the American Staffing Association, and currently serves as an instructor for Northern Virginia Community College- Workforce Development Division.

Administrative Professionals 100

Administrative Professionals IAAP 2009 Social Media 100

Make or Break Moments

MAY 6, 2010

While at the event I met some amazing women and reconnected with some I’d not seen in years. Instead, Hamwi rolled up a waffle and plopped a scoop of ice cream on top, creating one of the world’s first ice-cream cones. He helped his neighbor – and, in the process, made a fortune.

Collaborate 100

Collaborate Customer Service 2009 2008 100

Professional Assistant Blog

SEPTEMBER 9, 2008

Money, of course, is important, but what about the customer? Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Keep in mind that they are the ones that are paying your salary.

2008 100

2008 Customer Service Cubicle Google Docs 100

Practically Perfect PA

JULY 15, 2015

With Assist Travel coming up in September in London I wanted to share one of our most popular blogs with you – The Ultimate Travel Itinerary. A well organised travel itinerary is an essential service that assistants can provide for their managers. At the bottom of the blog I have uploaded the template I use for my Directors.

Travel 100

Travel Suppliers Attire Dropbox 100

Eco-Office Gals

OCTOBER 7, 2013

Once your site content has been perfectly tailored, you can then set about establishing a simple blog for multiple brand and SEO benefits. A blog allows you to become an authority in your field, build up a loyal audience and give you some meaty content to promote via social media – fantastic for your customers.

Social Media 100

Social Media Twitter Google Facebook 100

The Small Business Blog

JULY 2, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. You want a little more. You want the whole tree." 1 week ago More updates. Do you think. My personal favourite is #4.

Networking 100

Networking 2007 2008 2006 100

Make or Break Moments

MARCH 21, 2010

It’s about case studies and the stories and events that are much better in the re-telling than in the moment. Should the CEO have a blog? What happens when the time for talking is over? This section is about working at the coalface of social media. It’s about the real world lessons that come hard and fast. Do they just green light it?

Social Media 100

Social Media 2009 Customer Service 2010 100

Andrea Kalli

MAY 6, 2010

By AndreaKalli As soon as your first product or service is ready to hit the market, you have a very important task ahead of you. You can think of twitter as a micro-blogging tool which lets you communicate quickly with anyone who wants to subscribe to your feed. Customer service is a time sensitive task.

Twitter 100

Twitter Social Media Microsoft Outlook Customer Service 100

The Small Business Blog

FEBRUARY 14, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. University business schools often have investment events you should attend. You want a little more. Do you think.

2007 100

2007 2008 2006 2009 100

Andrea Kalli

JUNE 18, 2010

In addition, take note of how frequently they ‘@’ and direct message their customers, how frequently they communicate with influential twitterers (5000+ followers) and whether they use their account for customer service or some kind of direct sales service.

Social Media 100

Social Media Twitter Microsoft Outlook Customer Service 100

The Small Business Blog

FEBRUARY 28, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. Host a big launch event and get the all movers and shakers to attend. You want a little more. Do you think.

2007 100

2007 2008 2006 2009 100

Customers Rock!

AUGUST 28, 2010

Other ideas on how to create meaningful interactions with existing customers: Birthday cards/anniversary of start of relationship. Invitations to customer appreciation events. Asking for customer feedback, then acting on it and letting customers know the results. Customer apologies, where needed.

Customer Service 100

Customer Service Budget Purchasing Management 100

Office Dynamics

OCTOBER 25, 2009

The 16th Annual Conference for Administrative Excellence was one of our best ever thanks to our fabulous speakers, energetic attendees, and the fantastic customer service from Red Rock Resort and Spa. Joan Burge will be blogging about each topic this week so be sure to check out the blogs and learn some notable tips.

2010 100

2010 Customer Service Gifts Networking 100

Office Dynamics

OCTOBER 25, 2009

The 16th Annual Conference for Administrative Excellence was one of our best ever thanks to our fabulous speakers, energetic attendees, and the fantastic customer service from Red Rock Resort and Spa. Joan Burge will be blogging about each topic this week so be sure to check out the blogs and learn some notable tips.

2010 100

2010 Customer Service Gifts Networking 100

The Small Business Blog

JANUARY 13, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. Ron Paul Simister Said on January 16th, 2010 at 2:28 pm Great article Stefan and I like your blog comment rules.

Collaborate 100

Collaborate 2007 2010 2008 100