Step It Up VA Coaching

OCTOBER 25, 2012

Clients don’t want to know, and it makes them uncomfortable. And email etiquette is a big deal, so always use complete sentences, etc., In every communication with your clients, whether it’s by phone, email or in person, take the time to pass along some bit of appreciation, gratitude, encouragement or support.

Customer Service 100

Customer Service Gifts Purchasing Etiquette 100

Professional Assistant Blog

JANUARY 14, 2008

The staff member writes you back, but you don’t quite understand it. Using e-mail is a great tool, especially if you are trying to cut down on company costs via international phone calls and postage fees. You never know when someone would come back to you and tell you that they didn’t ask you to do a certain task.

2008 100

2008 Cubicle Google Docs 2007 100

Professional Assistant Blog

OCTOBER 21, 2008

There are some companies that, unfortunately, don’t allow for purchases such as stationary , fax machines , toner , etc. You can even get new items, if you aren’t into used items or feel that they might not work as well. You can get great deals, compare items and even get great prices, all in one site. Whats next?

2008 100

2008 Cubicle Fax Google Docs 100

Professional Assistant Blog

JULY 16, 2008

She is the largest share holder of the company, obviously. Heres the link: www.findaseminar.com/administrative-seminars.html Also, one other thing I wanted to mention is that the company that I work at has online courses that I can take. Check with your company to see if they have a similar program in place. Thanks in advance.

2008 100

2008 Cubicle 2007 Google Docs 100

Professional Assistant Blog

DECEMBER 17, 2007

Intel is the first company to implement this day for its employees. They can use any other means of communication, even picking up the phone and talking to each other. There have been instances of where employees that sit a few cubicles away from each other prefer to e-mail rather than walk over or call the other on the phone.

Cubicle 100

Cubicle 2008 2007 Google Docs 100

Stephanie LH Calahan

MARCH 25, 2011

In addition to the name, phone numbers, company, and e-mail, include where and when you met the person, who introduced you, and why you might want to contact him/her in the future. I put in as much info as I need to find that contact at a later date (name, company, title, industry, etc). From Clutter To Actionable Information.

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Professional Assistant Blog

MARCH 3, 2008

Hopefully, you weren’t also affected by the FPL power outages. It’s a reminder to all of us that depending on one system alone works fine, right up until the time that it doesn’t. I have two Gmail accounts, a Yahoo account and even a Hotmail account I haven’t visited in years.

2008 100

2008 Cubicle 2007 Google Docs 100

Professional Assistant Blog

DECEMBER 5, 2007

This can boost company credibility and advertise itself in a global way. Internal blogging refers to employees writing blogs that are stored on an intranet or company server. Only the employees within that company can view the information that they write. Try to keep to a niche of a topic that you are very well versed in.

2008 100

2008 Cubicle 2007 Google Docs 100

Loosely Speaking

FEBRUARY 11, 2009

During my recent sojourn in Chicago, I got a glimpse of the Chicago blogging scene with Mr_Electrico , aka Driftglass ( warning : Driftglass’ blog is R-rated and politically progressive, so don’t go there if that’s not your cup of tea). It made sense to use our connectivity productively during that kind of gathering.

Networking 100

Networking 2004 2009 Etiquette 100

Service Untitled

OCTOBER 21, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate. email, web, etc.).

Customer Service 40

Customer Service Phones Promotion AT&T 40

Stephanie LH Calahan

APRIL 28, 2010

Work With Stephanie « Your Etiquette Practice Could be Killing Your Productivity | Main | 16 Productivity-Enhancing Websites » Grow Your Productivity by Hours a Day Think about this today!  Personal Productivity Time & Priority Management Company/Group/Department Connect Today!   What is your 20?

Twitter 100

Twitter Fax Networking Etiquette 100

Professional Assistant Blog

FEBRUARY 19, 2008

I worked as an Investment Advisor’s Assistant, completed my CSC (Canadian Securities Course), but soon after, I realized that this wasn’t really for me. We strive for an “open door” policy, but of course, there are times when the managers hold meetings or make phone calls and have their door closed.

Policies 100

Policies 2008 Cubicle 2007 100

Service Untitled

APRIL 6, 2010

Instead of just answering, &# Smith, Jones Computer Repair “ wouldn’t it be more customer friendly to answer, &# Good morning, Smith, Jones Computer Repair; how may I help you?&# Smile when answering the phone. Even if there has to be a mirror on the desk next to the phone, a customer can sense when someone is smiling.

Customer Service 40

Customer Service Etiquette Phones 2010 40

Professional Assistant Blog

SEPTEMBER 3, 2008

Then he mentioned that he didn’t want all of the details of each product listed. Click the little number 2 shown below to collapse all of the details in between all of the companies. I recently ran into this problem as well. He only wanted the total amounts shown as a bundled figure. Click Edit, Go To. Click Special.

2008 100

2008 Cubicle Google Docs 2007 100

Professional Assistant Blog

APRIL 1, 2008

" One of the most productive ways to update information on files is to either create or move a file into a shared folder on your companys network drive. This cuts down on you having to do the same job twice and saves you and the company time and money. Until next time, T ake care - of your clutter!

Filing 100

Filing Google Docs 2008 Microsoft Word 100

Professional Assistant Blog

MARCH 28, 2008

Heres a sample Thank You letter that you can use to get that dream job you have been waiting for: Your Name Your Address Your City, Province, Postal Code Your Phone Number Your Email Date Name Title Organization Address City, Province, Postal Code Dear Mr./Ms. My phone number is (XXX) XXX-XXXX.

Postal Code 100

Postal Code 2008 Cubicle 2007 100

Professional Assistant Blog

JANUARY 15, 2008

I went through quite a few companies before I found my dream job. You don’t have to do much to lend a helping hand, just go out there and join an association, volunteer or whatever would make you feel “balanced&#. Work is work, which can definitely be fulfilling, which I have to admit, is great in my life.

2008 100

2008 Cubicle Google Docs 2007 100

Laughing all the Way to Work

JANUARY 23, 2010

Whether they had or hadn`t I was never sure, but I know today that offices do fundraise for charities and workers are happy to participate. Whether they had or hadn`t I was never sure, but I know today that offices do fundraise for charities and workers are happy to participate. He raised over $1,000. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP AT&T 2010 100

Service Untitled

SEPTEMBER 15, 2009

Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not.

Customer Service 40

Customer Service Verizon Staples Phones 40

Professional Assistant Blog

FEBRUARY 20, 2008

Here are Some Good-Sense E-mail Etiquette Tips E-mail Salutations: Although e-mail is less formal than writing a letter it is still polite to open with a greeting. Your company may have a policy on how they want you to address people in external business e-mail. They were merely doing their job and didn’t need to be thanked.

2008 100

2008 2007 Cubicle Fax 100

The Marq

APRIL 22, 2010

Call to Action Have you ever sat in a meeting or held a conversation with someone only to be interrupted by a phone ringing? One involved a meeting where all four of us placed our cell phones on the table while discussing the business at hand. Because each of the two offenders’ phones rang during the meeting.

Phones 40

Phones AT&T Etiquette Email 40

Service Untitled

APRIL 2, 2009

A lot of companies don’t really track contact volume objectively. If Mondays at noon are usually busy, then the company increases staffing accordingly. However, what people think isn’t always what’s true. The data, however, doesn’t make mistakes. The time each interaction takes to complete.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Laughing all the Way to Work

JULY 16, 2010

If you don’t have e-mail folders, create some and sort messages as they are received. Check: Are phone calls planned? For each one, write down what you hope to accomplish with the phone call to help you stay focused. Manage: Try scheduling e-mail checks every two hours to minimize time spent with the e-mail account open.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Well, behind every important business person, whether they be the head of a Fortune 500 company, a movie star or even The President of the United States, they all need an assistant to help them manage their responsibilities. Why do we not use their full name?

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Stephanie LH Calahan

APRIL 12, 2010

Main | Your Etiquette Practice Could be Killing Your Productivity » 5 Easy Ways Kick-Start Your Daily Personal Productivity As you search for your ultimate personal productivity blueprint, don't forget to think about how you get going in the morning.    Don't like to get physical? 

Networking 100

Networking Goals Twitter Environment 100

Service Untitled

MAY 19, 2011

As customers we want to choose the companies we do business with based on personal recommendations, reviews, and past performances. Two days ago I called AT&T to order two new land line phones for my new home. Perhaps the most frustrating part of a company mess up is the slow response time.

Customer Service 40

Customer Service AT&T Phones Training 40

Professional Assistant Blog

MARCH 20, 2008

Some examples would be managing a company website, creating, editing and writing a company newsletter or creating promotional materials, invitations and brochures for marketing events. Until next time, T ake care - of your clutter! Subscribe to The Professional Assistant feeds or get posts e-mailed directly to you today.

2008 100

2008 2007 Cubicle Google Docs 100

Service Untitled

OCTOBER 6, 2010

Let’s also assume that the customer can identify the mood of a customer service agent by their pace, volume, inflection, intensity, and even attitude whether it is over the phone or in person. Take for instance the example of a title closing company here in South Florida. What makes some companies stand out?

Customer Service 40

Customer Service Fax Etiquette 2010 40

Service Untitled

MAY 12, 2010

Needless to say, “word of mouth&# is likely to discourage my sphere of influence about doing business with this company in the future. Customer satisfaction programs don’t have to be confusing; rather the basic premise of little things making a huge difference is universal when dealing with consumers.

Customer Service 40

Customer Service Purchasing Phones Etiquette 40

Laughing all the Way to Work

FEBRUARY 7, 2010

They said it works with most phone services. I actually didn't know this and this is something I need because I tend to blather on a little bit and get carried away! :) February 12, 2010 Patricia Robb said. But, as I learned the hard way it doesn't work on all systems. Thanks Patricia! Thanks everyone for correcting me.

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Service Untitled

OCTOBER 4, 2010

Keyboard shoppers can also supply their home phone numbers, and a personal shopper can call them direct. I don’t have a microphone to speak with anyone directly from my laptop, but I did note that I could only hear every other word Tina stated even though I had the volume turned up to the maximum level. There are no.

Customer Service 40

Customer Service Keyboards Etiquette Phones 40

Laughing all the Way to Work

APRIL 17, 2010

If you have to answer the phone, deal with an email or attend to something for your boss, do so, as that is the nature of the admin job -- multi-tasking, but once you have done it, go right back to your to-do list, re-focus and continue what you were doing. What I learned very quickly was that I had to finish one room at a time.

Environment 100

Environment Time Zones IAAP International 100

Laughing all the Way to Work

JANUARY 19, 2009

© Copyright Patricia Robb 2010 19 January, 2009 10 Things = Frustration When one team member doesn’t want to play. Managing your workload from home when you don’t have everything you need. The cure: always answer the phone professionally - this way youre never caught off-guard. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP 2009 International 100

Service Untitled

FEBRUARY 17, 2010

If you are a company that claims to have superior customer service, people will come to you with the expectation of receiving top-notch service. Nowadays, customers’ expectations are rising because companies are trying to find new ways to surprise and delight their customers. At a local.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Laughing all the Way to Work

AUGUST 1, 2010

Even if you phone the bank they need your secret passcode or they wont speak to you about your account. Of course the simple solution would be to have the same password for every aspect of your life, but nope that doesn’t work. I kinda liked that one, but nope I can’t reuse the old password.

Time Zones 100

Time Zones 2010 IAAP Filing 100

Service Untitled

OCTOBER 25, 2010

It helped companies maintain and improve customer relationships and hone in on the most successful and promising target audiences. The expansion of the social media therefore requires companies to be aware of what is being said about them and who is saying what about them. Still positive consumers like me are potential customers.

Social Media 40

Social Media Customer Service Etiquette 2010 40

Laughing all the Way to Work

MAY 10, 2009

Of course before I recommend anything I try it out so I picked up the phone and it asked me what I was looking for and what city and province. I chose details and was given the street address and phone number and I still had the option of having my call put through to the store number. Google has an information line ( 1 800 466 4411 ).

Google 100

Google Time Zones IAAP International 100