Service Untitled

JANUARY 17, 2011

Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Parcht’s Twitter account has since been suspended, and allegedly AT&T is investigating the situation.

Customer Service 40

Customer Service AT&T Self Esteem Verizon 40

Customers Rock!

JANUARY 24, 2012

This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Most companies, however, view social media ROI in the same way they view the legendary pot of gold. Finding ROI in your social media initiatives doesn’t have to be imaginary. Other costs are not quite as obvious.

Social Media 100

Social Media Verizon Customer Service 2012 100

Customers Rock!

MAY 10, 2012

Lithium’s software powers the social customer experience, including online branded communities, for over 300 brands including AT&T, Best Buy, Sephora, Skype, and most recently added Nestle, Aruba Networks, and Guitar Center, among others. I have attended two of these events in the past – as a Lithium customer (Verizon).

Verizon 100

Verizon Social Media Customer Service 2012 100

Service Untitled

SEPTEMBER 15, 2009

Service Untitled The blog about customer service and the customer service experience. The four examples above are good examples of broad categories of customer service frustrations. If your company is doing any of these things, think of ways to change that.

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

FEBRUARY 19, 2010

Service Untitled The blog about customer service and the customer service experience. I can’t help but notice the Maybelline mascara commercials promising lashes so lush and long that I can hardly wait to drive over to CVS and pick up the latest product. Is it realistic?

Verizon 40

Verizon Customer Service Phones Etiquette 40

Service Untitled

NOVEMBER 24, 2010

Their reports are not reflective of a company as a whole and were not based on specific policies. The following companies were praised: - Zappos.com for their free shipping and return policies. - Their website does not offer a customer service phone number. Publix offers some antibiotics for free.

Holidays 40

Holidays Verizon Customer Service Policies 40

The Marq

DECEMBER 17, 2009

I wasn’t as concerned about whether the device worked without issues. Given that I didn’t want to incur the expense of switching providers, I decided to stay with T-Mobile. Well, I’d have to pay a cancellation fee on my contract and higher fees for similar services elsewhere. That left Android devices.

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Keyboards Verizon 2009 Expenses 40