Tips From T. Marie
JANUARY 20, 2015
I’m a stickler about customer service. I have experience serving and helping others, so when it comes time for me to be the customer I have high expectations. This morning I read Seth Godin’s latest blog post entitled, Please Go Away in which he talks about the way most big businesses deal with customer service.
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JULY 21, 2011
If we’re lucky and our orders arrive just as we were promised, the sale is a success, and we most likely will give that company our repeat business. Our problems begin however, when something goes awry, and we search for ways to hold an online company accountable for our complaints. Then there was the fastest hold times.
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Customers Rock!
JANUARY 24, 2012
Most companies, however, view social media ROI in the same way they view the legendary pot of gold. However, the fact that social media is a web-based activity gives companies (especially those in the Business to Consumer space) the opportunity to measure actual product purchases coming from social media.
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JANUARY 17, 2011
Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Customer service is also based on civility, and rudeness is expensive. photo credit: jeamariemarien.
Service Untitled
SEPTEMBER 15, 2009
Service Untitled The blog about customer service and the customer service experience. The four examples above are good examples of broad categories of customer service frustrations. If your company is doing any of these things, think of ways to change that. No related posts to display.
Service Untitled
FEBRUARY 19, 2010
Service Untitled The blog about customer service and the customer service experience. Delivering superior customer service is also a perception. A customer’s perception of an issue is often different than the actual circumstance. At a local.
Service Untitled
NOVEMBER 24, 2010
Their reports are not reflective of a company as a whole and were not based on specific policies. The following companies were praised: - Zappos.com for their free shipping and return policies. - Their website does not offer a customer service phone number. Publix offers some antibiotics for free.
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