Practically Perfect PA
OCTOBER 22, 2014
Back in June I was working on an event called Tech Fest 2014 , which was held at ExCeL London. We also knew that ExCeL has a fantastic reputation for customer service and their staff really understand the difficult job of organising events. For example, venues are notoriously protective of their pristine white walls.
Success
MARCH 27, 2023
Bill McDermott’s early business lessons McDermott has lived the American Dream, which is perhaps why his 2014 memoir, Winners Dream , is such an engaging read. It has always been about customer service ,’’ McDermott says. “I Every customer I visit is trying to accomplish something new and interesting.
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Success
MARCH 15, 2022
Customer acquisition is king. Right now you might be wearing five hats, such as for operations, accounting, customer service, collections and human resources. This article was published in July 2014 and has been updated. To succeed, you need to embrace selling as Priority One. You’re busy. Photo by @wilsvanzyl /Twenty20.
Success
MARCH 16, 2022
“When and how to stand up to your clients depends on your ability to truly know who your customer is and where they’re coming from,” Craig says. “If Craig cites this example: A client was about to sign a contract but suddenly wanted a price cut without a reduction in service. If you do, you can overcome any opposition.”.
Small Business Labs
DECEMBER 11, 2013
iBeacon is a location-based technology service that allows Apple to send information to the iPhones of their in-store customers. This could include customer service notifications, special upgrade offers or other personalized marketing messages. Apple recently started using their iBeacon technology in their 254 U.S.
Success
MARCH 15, 2023
The product, service or solution you’re selling improves the performance of a customer’s company as a whole but makes tasks more difficult for some stakeholders. Here’s a common example. It might lack the budget for training customer service reps to use the new software. And the HR department?
Success
JANUARY 30, 2023
To customers, a brand is the promise of an experience as well as the experience of that promise being delivered. Some aspects of your brand (great sensory appeal, supreme customer service , excellent training, meeting deadlines , etc.) FedEx and National Car Rental are great examples of this focus. Keep an open mind.
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