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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

The prospect is now a patient and has referred dozens of friends. Then practice four steps of the verbal part of your welcome: Introduce yourself, name-drop a reference or other client, make a statement of impact, and ask a question focused on providing uniqueness and value. Here’s an example: “Hi, I’m Jenny.

Email 279
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Terminology - Sharing vs. Access vs. On-Demand Economy

Small Business Labs

They're mostly referred to as "sharing economy" companies. We agree with this point of view and we referred to this sector as the "rental economy" back in 2012 for the same reasons (we've also referred to it as the variable cost economy ). 

Suppliers 100
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From the archive: The role of workplace design in employee engagement

Workplace Insight

That will differ quite dramatically from what you need for a training session, interacting with a client or supplier, or for a videoconference with a colleague based on the other side of the globe. In 2012 Serena joined the new born Coalesse team within Steelcase, being responsible for Marketing, Communications and Public Relations in EMEA.