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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

The prospect is now a patient and has referred dozens of friends. These examples have one thing in common: From start to finish, these business people and their teams thrilled their customers. Here’s an example: “Hi, I’m Jenny. According to the Echo 2012 Global Customer Service Barometer , only 7 percent of U.S.

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Terminology - Sharing vs. Access vs. On-Demand Economy

Small Business Labs

They're mostly referred to as "sharing economy" companies. We agree with this point of view and we referred to this sector as the "rental economy" back in 2012 for the same reasons (we've also referred to it as the variable cost economy ).  See Shareable Magazine for true sharing examples.

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From the archive: The role of workplace design in employee engagement

Workplace Insight

For example, a project room for intense activity amongst three to six people could feature a high seating position to support movement and active brain activity, with whiteboards and technology to share digital content. Instead, leaders today seek transparency, a connection with their teams and to lead by example.