Success

MARCH 13, 2022

These examples have one thing in common: From start to finish, these business people and their teams thrilled their customers. Or in sales-speak, they optimized their customers’ experience. Here’s an example: “Hi, I’m Jenny. According to the Echo 2012 Global Customer Service Barometer , only 7 percent of U.S.

Email 280

Email Customer Service Gifts Purchasing 280

Stephanie LH Calahan

AUGUST 20, 2012

  I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Provide Customer Service Even If The Service You Are Providing is No Cost.   Date: August 17, 2012 6:10:29 PM CDT Subject: Cinch.FM service. . 

Customer Service 100

Customer Service Learning 2012 Social Media 100

Customers Rock!

JANUARY 24, 2012

As we move into 2012, I fully believe this will be the year that executives begin asking the difficult questions to their social media teams, including what kind of returns they are getting on their social media investment. Dell is one of the most commonly cited examples of this from their Twitter Dell Outlet account.

Social Media 100

Social Media Verizon Customer Service 2012 100

Eco-Office Gals

DECEMBER 23, 2012

The end of 2012 is looming on the horizon, which means it’s once again time to buy new calendars, reset the budget, and start thinking about your business strategy for the coming year. Customer service. Suppose, for example, that part of your agency platform is to replace any items that customers have concerns about.

2013 100

2013 Promotion 2012 Calendars 100

Office Dynamics

OCTOBER 15, 2014

What example am I setting for our teenage daughter about pursuing dreams at a fairly expensive price? She was profiled in the March 2012 issue of Executive Secretary magazine, and has guest-blogged for All Things Admin®, Office Dynamics®, and the American Society for Training and Development (ASTD).

Administrative Professionals 100

Administrative Professionals IAAP 2009 Social Media 100

Customers Rock!

JANUARY 10, 2012

I predict this will be a big focus for social media in 2012. He has become one of the best examples of how to use social media to build relationships with people, in his case, the people of Newark. Making a Difference in 2012. Make 2012 the year you use social media to build relationships with your customers.

Social Media 100

Social Media 2012 Twitter Agencies 100

Admin Awards

FEBRUARY 2, 2023

My mother, Jeannette Castellano, inspired the creation of the Admin Awards, which began back in 2012 in Dallas, Texas. We are immensely grateful for the early example that Colleen and Herb set for administrative excellence and advancement that would pave the way for a program like ours. Deep integrity? Generosity of spirit?

Interviewing 52

Interviewing Administrative Professionals Medical 2012 52