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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

The prospect is now a patient and has referred dozens of friends. These examples have one thing in common: From start to finish, these business people and their teams thrilled their customers. Here’s an example: “Hi, I’m Jenny. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

Email 278
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How to Create Strategic Partnerships

Success

Proof it works: Schaus’s profits grew by 15% from 2011 to 2012 as a result of her partnerships. When a client comes to me and asks for a service outside my area of focus, I refer them to one of my partners, with whom I have a pre-negotiated referral fee. We also look for agreements that can benefit everyone in the short and long terms.

2012 244
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Looking Forward – Skills to Learn for 2011 and Beyond?

Office Dynamics

Facilities /Office management: A great example of this is to learn about the company phone system. The friend in the field also told me their call board can receive up to six requests per day for an administrative assistant that is bilingual in Spanish. Of course, this is in the Washington DC Metro area.

Skills 100
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Looking Forward – Skills to Learn for 2011 and Beyond?

Office Dynamics

Facilities /Office management: A great example of this is to learn about the company phone system. The friend in the field also told me their call board can receive up to six requests per day for an administrative assistant that is bilingual in Spanish. Of course, this is in the Washington DC Metro area.

Skills 100
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What is the Post-PC Era?

Small Business Labs

During Apple's recent iPad announcement CEO Tim Cook made several references to the "post-PC era" This led to a flurry of articles on the topic. At the simplest level, the post-PC era refers to the growth of computing devices that are not traditional PCs.  Each plays a role and adds to my productivity.

2011 100
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Gartner's Top 10 Strategic Technologies for 2012

Small Business Labs

  Local search is an example.    Next-Generation Analytics:  Another good paragraph from Gartner: "In 2011 and 2012, analytics will increasingly focus on decisions and collaboration. .    The program knows your location and uses that information to improve search results.

2012 100
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The Great Northern, London

Practically Perfect PA

Pulling up to Great Northern Hotel my cab driver told me that not so long ago the hotel and surrounding area used to be a no-go area referring to the clientele as ladies of the night. In 2011 the refurbished Renaissance opened and quickly became the hotel for Eurostar passengers and business travellers using St.

Travel 100