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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In face-to-face situations, it’s best to wear professional attire and work on projecting good posture , a positive attitude , friendly eye contact, a firm handshake, a smile and a look of confidence. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. times the impact of spoken ones.

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On Your Mark Get Set — Recharge

Success

Schwartz, founder and CEO of The Energy Project, advocates for a work style based on a series of sprints rather than a marathon. How to recharge your mental energy The world’s information avalanche can actually hobble learning, Schwartz says. Learning is most efficient when dispensed in spaced cycles rather than in one big glut.

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How To Hire And Manage Freelancers, According To Experts

Allwork

Clear communication up front, and continuing conversation through regular check-ins and transparent project management helps streamline workflows and prevent confusion. Before you begin working with your first freelancer, it’s a good idea to have project management strategies in place to help you make the most of their expertise.

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Product/Program Promotion Problems and Profits -- Launching Lessons Learned Expert Interview

Stephanie LH Calahan

Introducing Product/Program Promotion: Problems and Profits -- Launching Lessons Learned.  Thank you for your willingness to share some of your mistakes and lessons learned so that others could benefit! multiple emails with 'disappearing' bonuses as time passes.   Andrea, what a great lesson you learned

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How Designers Can Set The Stage For A Flexible Future

Allwork

Continuous listening and learning from staff feedback allows leadership to best understand how and where team members want to work and where friction points lie. Even though this seems minor, our CIO said he’s never had so many emails from team members expressing gratitude when the company rolled out this small change.

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How High Achievers Keep Things Running Smoothly

On The Job

We can’t remember passwords for our online banking account and lose critical emails or other bits of data important for our work. For example, in 2011, Americans took in five times as much information every day as they did in 1986, or the equivalent of 175 newspapers. Just say “no.”

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AZVAs the Podcast: Transitioning from employment to self-employment

Loosely Speaking

Interview: Katie sits down with Tara Fort to learn about how she made her successful transformation to self-employment. ( ALERT: this part of our interview is conducted at a local eatery with significant background noise.) Tell us about it, and we may incorporate your story into our March 2011 episode! Offer good until March 15, 2011.

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