Success
OCTOBER 5, 2021
Good customer service will help you level up your business. That’s because great customer service can turn even a dissatisfied customer into one of your biggest brand advocates. But customer service has become increasingly complex with more roles to play than ever. By Jeff Toister. By Mitche Graf.
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OCTOBER 9, 2012
The Internet provides convenient and easy access to product information 24 hours a day. It makes research convenient and allows us to compare prices, services, and even to formulate questions we want answered by one of the many providers out there, but what about an organization’s customer service?
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FEBRUARY 6, 2013
The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. Treat the customer with respect. Your call is very important to us.) Your call is very important to us.)
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JULY 3, 2012
Wachovia turned into Wells Fargo in March 2011. They also promised to have more in-house personnel to assist customers and to become more efficient. When I visited the website there was insufficient information for me to figure out what was happening. Why not make call centers more customer friendly? photo by: prayitno.
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AUGUST 27, 2012
Her mother continuously asked the school for the student’s make-up work, however the replies were sporadic, and by the end of the school year the student was informed she had to make up her junior year credits during her senior year. School districts are obligated to deliver good customer service. The Orange County, Fla.
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JULY 19, 2011
Pied Piper PSI, a California-based dealership for sales and marketing sent 3524 secret shoppers to various dealerships across the country from July 2010 to June 2011 to evaluate different dealerships and how they treat car shoppers. Mercedes-Benz came out on top for customer service followed closely by Jaguar, Lexus, and BMW.
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JANUARY 31, 2012
million of these in the fourth quarter of 2011. It was only a matter of time before retailers were able to provide customer service giving consumers a more direct route to resolve problems than either visiting the brick and mortar establishment, on the phone, or in front of the computer. AT&T sold 9.4 photo credit: Symic.
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