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Google enters into customer service industry with Trusted Stores Program

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Critics are saying that Google has entered into the customer service arena which in the past directly contradicts their automated tech abilities and less than stellar customer-centric talents. Bringing more customer service strategies to traditional shopping stores My son was raised using the Internet and whenever we.

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U.S. airlines improving customer service?

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The trade industry organization Airlines for America has reported customer service for airlines improving in three different areas. CNN states mishandled baggage was at an all time low for 2011 – 3.39 Give customers what they want Southwest Airlines topped all of their rivals again in the. drop from 2010.

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Of car dealerships and customer service

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Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers. After all when I sell a house for $100,000 or one for $700,000 the service is the same.

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How Telecommuting Beats the Recession

Productivity Bits

Copyright © 2011 Productivity Bits. T he global economy has experienced several recessions since the industrial revolution, however, the current recession is unique in many respects. Previous recessions affected traditional industry and resulted in large populations finding themselves out of work and with no hope of future employment.

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The Evolution of CRM

Productivity Bits

Copyright © 2011 Productivity Bits. C ustomer Relationship Management or CRM is a strategy used to manage a company’s interactions with its customers, consumers, clients or potential sales targets. The traditional viewpoint in industry used to be “here’s what we can make – how can we sell it?” Guest Post.

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The Mercedes Benz customer experience shines

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Pied Piper PSI, a California-based dealership for sales and marketing sent 3524 secret shoppers to various dealerships across the country from July 2010 to June 2011 to evaluate different dealerships and how they treat car shoppers. Mercedes-Benz came out on top for customer service followed closely by Jaguar, Lexus, and BMW.

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CRM Magazine's Small Business Suite CRM Winners

Small Business Labs

  The awards are given to customer relationship management (CRM) industry leaders and includes both people and companies.  Each of these properties is designed to serve customer-centric business initiatives, and leaders who recognize CRM as a key strategy for creating enhanced customer value in any industry.

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