Make or Break Moments

JULY 9, 2010

So what does it take to be a computer business and stay a vibrant and valuable resource for 35 years in an industry that has had more changes than “Carter has liver pills?&# Putting himself in the shoes of his customers. is celebrating their 35th year in business. is celebrating their 35th year in business.

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Make or Break Moments

JULY 14, 2010

Will people forget that his ego seemed to shine brighter than his gifts to the industry? Make or break moments are those times when we have the opportunity to build a relationship with our customers or times when we do something that harms that relationship forever. Let me start by saying that I’m not a basketball fan.

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Make or Break Moments

JULY 13, 2010

A favorite customer of mine called last week and asked if we could meet for an hour. In Alan Alda’s book “Never Have Your Dog Stuffed… and other things I’ve learned,&# he talks about saying yes no matter what just to keep active in your industry. His example is saying yes to keep food on the table.

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Make or Break Moments

APRIL 30, 2010

There are many uses for participating in social media, but for me – the best benefit is the ability to connect with our customers – or our potential customers. I have put together a Customer-Focus Social Media Strategy workbook that I offer FREE to help get you started.

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Make or Break Moments

JULY 14, 2010

I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customer service and HR professionals. We talk about CUSTOMER SERVICE but I didn’t see a group that dealt with the “relationships&# we have with customers.

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Make or Break Moments

MARCH 15, 2010

We provided a great service at a good price-the best in out industry. Our service cost us more to provide and soon fewer people could afford it. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. Then our costs rose and the economy took a turn for the worse.

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Make or Break Moments

JANUARY 7, 2010

Posted by Deborah Chaddock Brown on January 7, 2010 under Connecting Moments , Customer Moments , making a difference | Read the First Comment What is the cost of a lost customer? I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory.

Customer Service 100

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Make or Break Moments

MAY 11, 2010

I have been going and doing my weight training three times a week and the cardio bike thing ever since. As a customer – it isn’t my speciality, so I don’t question, I just continue on. As a customer – I’m excited. The dishwasher and dryer come to mind. No change. No change in the routine.

Customer Service 100

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Success

FEBRUARY 15, 2022

In the hopes of healing her own life, she sought training in coaching, nutrition, fitness and mindfulness, and her goal became to teach others how to balance a thriving career, body and mind. With being Tier 1 rated with the Jewelers Board of Trade, she has become known as one of the most trusted business owners in the jewelry industry.

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Mentoring International 2021 Social Media 312

Make or Break Moments

JANUARY 13, 2010

How often are we ungrateful of: Our customers when they have demands Our employees when they do something wrong Our boss when they ask too much Our industry when it doesn’t respond like we’d hoped The little things in life The economy is tough and we can find ourselves wallowing in the land of the ungrateful. Ungrateful.

Customer Service 100

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Make or Break Moments

JULY 1, 2010

Best selling author – noted speaker – he is a gem in the industry of marketing and social media. In fact, I’m not a very gracious “getter.&# His THREE WORDS are a classic strategy to focus your year and I’m a big fan! This all happened because Sheila GAVE me a high compliment with a recommendation.

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

MAY 7, 2010

Back then, the marketing industry was abuzz about how citizen marketers were changing the landscape, whereas the second two editions have revolved primarily around the growing field of social media and how its methodologies have affected marketing as a whole. Yours truly has a chapter in this book as well as in the Age of Conversation 2.

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Social Media Customer Service 2009 2008 100

Make or Break Moments

FEBRUARY 1, 2010

This helps to ensure the customer thoroughly understands what you’ve said before tackling another issue. We can get wrapped up in our industry and forget that most normal people don’t live and breathe our world and as such – probably aren’t familiar with our abbreviations or jargon. Avoid jargon.

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The Small Business Blog

JUNE 20, 2010

Try to learn a bit about the industry that your prospective business customer works in so you don’t look out of your depth. When you offer deep discounts you not only devalue your products or services, you devalue your brand. You are training your customers that that is what you are worth.

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The Small Business Blog

NOVEMBER 2, 2009

A Niche Market Can Be Your Train to Succes s: Talking to my fitness trainer the other day reminded me of niche markets and how they’re central to so many small business’s success. has improved in the wake of the economic revival, says a survey by the Confederation of Indian Industry (CII).

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The Small Business Blog

FEBRUARY 9, 2010

We receive great value in having monthly training/touch base meetings at the minimum to see how everything is going. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

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The Small Business Blog

NOVEMBER 9, 2009

« 5 tips for Sourcing Employee Training for Small Businesses Small Business World News Round-up – 2009/11/10 » « Previous Entries This entry was posted on Monday, November 9th, 2009 at 1:41 pm and is filed under Comments. Who the hell made Sugar a Lord anyway any why? Digg Furl Netscape Yahoo!

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The Small Business Blog

SEPTEMBER 22, 2007

This whole process began with the “Industrial Revolution&# some 150 years ago. I believe that the whole trend of home working may in the future allow us to have a much more natural work/life balance and will reverse some of the damaging effects of the post industrial revolution changes in our society. Thank you for your comment.

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The Small Business Blog

OCTOBER 1, 2007

South By South West Midlands Said on February 28th, 2008 at 4:51 pm [.] low cost business ideas Said on April 10th, 2008 at 11:10 pm the internet has allow the bootstrapper to go to a whole new level. – Stefan Carlos Weil Said on May 27th, 2008 at 11:38 pm STEFAN: I fully agree with bootstrapping. But you will need some [.]

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The Small Business Blog

MAY 8, 2006

Firstly, you need to understand in the UK there is no requirement to have any formal training or qualifications before calling yourself an accountant. I feel 2008 will see the efforts of the accountancy bodies see results, in the form of legislation. But what if you don’t know anyone who can make a recommendation, what next?

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