Make or Break Moments

JULY 14, 2010

Will people forget that his ego seemed to shine brighter than his gifts to the industry? Make or break moments are those times when we have the opportunity to build a relationship with our customers or times when we do something that harms that relationship forever.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 13, 2010

In Alan Alda’s book “Never Have Your Dog Stuffed… and other things I’ve learned,&# he talks about saying yes no matter what just to keep active in your industry. His example is saying yes to keep food on the table.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 12, 2010

Here’s what I said: I believe if we use social media as a way to connect – then yes, it can build wonderful relationships; with industry leaders as well as our customers/prospects. The comments are interesting – some that agree and some that don’t.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

JULY 14, 2010

I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customer service and HR professionals. We talk about CUSTOMER SERVICE but I didn’t see a group that dealt with the “relationships&# we have with customers.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

APRIL 30, 2010

There are many uses for participating in social media, but for me – the best benefit is the ability to connect with our customers – or our potential customers. I have put together a Customer-Focus Social Media Strategy workbook that I offer FREE to help get you started.

Social Media 100

Social Media Customer Service 2009 2010 100

Make or Break Moments

MARCH 15, 2010

We provided a great service at a good price-the best in out industry. Our service cost us more to provide and soon fewer people could afford it. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. Then our costs rose and the economy took a turn for the worse.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 7, 2010

Posted by Deborah Chaddock Brown on January 7, 2010 under Connecting Moments , Customer Moments , making a difference | Read the First Comment What is the cost of a lost customer? Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 13, 2010

How often are we ungrateful of: Our customers when they have demands Our employees when they do something wrong Our boss when they ask too much Our industry when it doesn’t respond like we’d hoped The little things in life The economy is tough and we can find ourselves wallowing in the land of the ungrateful. Ungrateful.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 1, 2010

Best selling author – noted speaker – he is a gem in the industry of marketing and social media. His THREE WORDS are a classic strategy to focus your year and I’m a big fan! This all happened because Sheila GAVE me a high compliment with a recommendation.

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

MAY 7, 2010

Back then, the marketing industry was abuzz about how citizen marketers were changing the landscape, whereas the second two editions have revolved primarily around the growing field of social media and how its methodologies have affected marketing as a whole. Within seven days they had commitments from 103.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

MAY 11, 2010

I am a customer service trainer, and in training I reiterate the importance of the customer relationship. In this day and age, customer service falls by the wayside, but I like how you focus on the whole relationship, instead of just a customer transaction. People loved that.

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

JANUARY 24, 2010

Look for someone with expertise in your industry so they will already know the relevant issues. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

Mentoring 100

Mentoring 2007 2008 2006 100

The Small Business Blog

JUNE 20, 2010

Try to learn a bit about the industry that your prospective business customer works in so you don’t look out of your depth. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JANUARY 31, 2010

Research the going rate for CEOs in your industry. This is especially true in the construction industry during the slow times of the year Bosco Said on February 20th, 2010 at 8:26 am Its a great tips for us ,and i love this blog,so many informative tips,thanks Stefan. Learn about how your company structure affects pay.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

MARCH 11, 2008

Small Business Start-Up Idea: Image Consultant by Stefan Töpfer on Mar 11, 2008 This business is ideal for someone who has worked in the corporate world or the media for a number of years and understands the importance of image within it. Skills needed: Experience is the key to success in this industry.

UPS 100

UPS 2008 2007 2006 100

The Small Business Blog

JANUARY 13, 2010

Not surprisingly this group includes mentors within his own industry, but what is unique about Scudamore is that some of these mentors run the businesses he competes against every day. Working in tandem with your competitors has benefits in addition to getting a good beat to what’s happening in your industry. Think airline alliances.

Collaborate 100

Collaborate 2007 2010 2008 100

The Small Business Blog

NOVEMBER 8, 2009

Steven Said on November 11th, 2009 at 1:04 pm These are all great tips but another tip I would like to offer is to see what courses your industry association or governing body are offering or whether they can recommend any training providers specialising in your industry. Digg Furl Netscape Yahoo!

Training 100

Training 2007 2008 2009 100

The Small Business Blog

NOVEMBER 2, 2009

Business cuts back on training and hours in bid to hang onto staff : A new survey by the Australian Industry Group has revealed that a third of companies are planning to cut their training budgets in the next 12 months, as entrepreneurs fight… India Inc’s business confidence surges, says CII : The business confidence of India Inc.

2009 100

2009 UPS 2007 2008 100

The Small Business Blog

OCTOBER 26, 2009

Start-ups to save the UK economy says Digby Jones : The former head of the Confederation of British Industry (CBI), Lord Digby Jones, claims that small businesses alone will rescue the struggling UK economy. Digg Furl Netscape Yahoo!

2009 100

2009 UPS 2007 2008 100

The Small Business Blog

FEBRUARY 28, 2010

It is such an important point that you make about gaining testimonials from your first customers, but I also think those customers should be asked about their contacts in their industry and see if you can sell to their contacts. An excellent way for quick growth – recommendations! Digg Furl Netscape Yahoo!

2007 100

2007 2008 2006 2009 100

Service Untitled

DECEMBER 27, 2010

Paul Stockford, president of Saddletree Research, an organization that gauges industry change trends, notes that the changes of customer experience management will continue an upward movement in social channels. Interestingly enough, the social trends since 2008 have grown exponentially. photo credit: MoritzBarcelona.

Social Media 40

Social Media Customer Service 2008 2009 40

The Small Business Blog

DECEMBER 20, 2009

Ideally they should follow a proven path, just perhaps from some other business, industry or expert. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

2007 100

2007 2008 2009 2006 100

The Small Business Blog

JANUARY 22, 2008

by Stefan Töpfer on Jan 23, 2008 The last couple of days you could follow what can only be described as a panic on the world stock markets. » « Previous Entries This entry was posted on Wednesday, January 23rd, 2008 at 8:37 am and is filed under Exporting. Micro Business, Recession and Exporting. thanks for posting this.

2008 100

2008 2007 2009 2006 100

The Small Business Blog

JANUARY 20, 2010

RSS Feeds deliver timely updates from your favourite websites and blogs and can help you keep abreast of what others are saying in your industry. Thanks to the internet gathering competitive intelligence has never been easier. based on your choice of query or topic. Digg Furl Netscape Yahoo!

2007 100

2007 2008 2010 2006 100

The Small Business Blog

DECEMBER 14, 2009

Chancellor gives Scots little cheer : WILL a public sector squeeze combined with higher taxes for small businessmen and further restrictions on the pensions industry announced by Chancellor Alistair Darling in the SMEs hit out against NI hikes : The Chancellor’s decision to increase national insurance contributions by a further 0.5

2009 100

2009 UPS 2007 2008 100

The Small Business Blog

APRIL 1, 2008

Small Business Start-Up Idea – T-Shirt Design by Stefan Töpfer on Apr 02, 2008 There is always a great demand for custom-made T-shirts, ranging from sports teams in need of new kit to event organisers wanting promotional shirts to give away. Notes: Customer retention is the key to success in this industry.

2008 100

2008 UPS 2007 2009 100

The Small Business Blog

FEBRUARY 12, 2008

by Stefan Töpfer on Feb 12, 2008 It always amazes me to see how many businesses still charge by the hour – it is a business killer. So if you work in an industry that charges by the hour and you need more work you know what to do. Charging For Time is a Bad Idea « Brett’s Blog Said on February 13th, 2008 at 2:27 pm [.]

2008 100

2008 2007 2009 2006 100

The Small Business Blog

MAY 20, 2008

Writing Service by Stefan Töpfer on May 20, 2008 The competitive job market makes it important for applicants to have a résumé that stands out from the pile. It’s a growing industry but quality is not at best with most of the websites available online. Small Business Start-Up Idea – C.V. www.iva-machine.co.uk

UPS 100

UPS 2008 2007 2009 100

The Small Business Blog

NOVEMBER 23, 2009

Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments Customer Service Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!

UPS 100

UPS 2007 2008 2009 100

The Small Business Blog

APRIL 20, 2010

Technology is making it better and easier but the mindset in industry and business at large has still a long way to go. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

FEBRUARY 23, 2010

Consider joining forces with other companies in your industry “food chain” offering to add a link of their site on your webpage in exchange for a link of your site on their webpage. Encourage other sites to link to yours – this may be a well known strategy but it can’t be reinforced enough. Digg Furl Netscape Yahoo!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

OCTOBER 26, 2007

1 Comment » | Trackback | Share This One Response to “ Q & A: What is “Staff Turnover&# and how large or small would it be for Small Business? &# Classified Ads Said on June 20th, 2009 at 10:29 pm Staff turnover is highly dependent on industry and pay scale. You can leave a response , or trackback from your own site.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

NOVEMBER 19, 2007

Often you try to sell to your clients as if they are industry insiders who understand exactly what you are talking about. While in reality they are customers and don’t know what makes this widget so special. You need to sell the benefits of the widget, that is what customers want, benefits. Digg Furl Netscape Yahoo!

2007 100

2007 2008 2009 2006 100

The Small Business Blog

FEBRUARY 2, 2009

I think that when the reputation of our industry is at stake we need to work together. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! But don’t tell him I said that.

2009 100

2009 2007 2008 2006 100

The Small Business Blog

NOVEMBER 9, 2009

I disagree with your view that all businesses owners currently in trouble are ignorant, maybe you need to start talking to some small business owners who are not in the services industry to get the real understanding of the problem. IMO, Mr Sugar has not a clue what he is talking about, he is just helping his Labour pals with some PR.

2009 100

2009 2007 2008 2006 100

The Small Business Blog

MAY 10, 2006

SME / SMB Have Become Obsolete Acronyms by Zoli Erdos on May 10, 2006 Software Industry analysts seem to have a fun time coming up with three-letter combinations. throw out any random letters and chances are it means a new product, technology, industry trend, market segment.

2006 100

2006 2008 2007 2009 100

The Small Business Blog

NOVEMBER 19, 2007

Stefan Keith Dryla Said on January 22nd, 2008 at 5:48 pm I totally agree with you about the passion. Nice to meet you Keith Web Design Quotes Said on September 13th, 2008 at 8:25 am So so true, passion is the only thing that will keep you going when everything and everyone tells you that you should give and take a job.

2007 100

2007 2008 2009 2006 100