2008 Company Customer Service Policies 
Make or Break Moments
AUGUST 27, 2010
Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response? Sounds harsh?
Make or Break Moments
JANUARY 26, 2010
Posted by Deborah Chaddock Brown on January 26, 2010 under Attitude , Customer Moments , Resolving Conflict | 3 Comments to Read I love conversations with Leslie Ungar. Someone asked him if people took advantage of Nordstrom’s famous return policy. But the associate smiled and happily gave the customer a refund.
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Make or Break Moments
AUGUST 25, 2010
Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. How do YOU feel when you call a company and are greeted by a machine that says “please listen carefully as our menu options have changed,&# and so on?
Make or Break Moments
SEPTEMBER 3, 2010
It doesn’t sound like this is a location edict, but more of a companywide policy. “It used to be $75 but the bad checks were so much that the company said we can only take checks up to $40.&# The company gets their money and I’m not inconvenienced. Sounds like a personal problem.
The Small Business Blog
MARCH 24, 2010
Forex Robot : Take Your Company Public In Less Than 10 Days? A lot of policies were focused was on helping small businesses with a “£2.5 However, these headline grabbing, unsubstantial and inflated promises hide many policies that will place a huge strain on SME’s. Not policy. billion one-off growth package”. Great blog.
The Small Business Blog
AUGUST 1, 2010
Forex Robot : Take Your Company Public In Less Than 10 Days? Make certain that you have strong, unconfusing policies on employment. A good recordkeeping policy is essential. A good record-keeping policy is essential. At a minimum, companies should try to research these matters.
Make or Break Moments
DECEMBER 18, 2009
I am not happy that I paid EXTRA for this computer support and I definitely don’t feel like I experienced good customer service. How often do we follow the rules and policies to a tee and make our customers suffer the consequences? I limped out of there bordering between anger and tears over a stupid exercise.
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