The Small Business Blog

NOVEMBER 4, 2008

Forex Robot : Take Your Company Public In Less Than 10 Days? This need is made more pressing following the release of figures from business data provider Equifax, which show that the number of firms going out of business across all sectors and regions increased in the first quarter of 2008. — ST. — ST.

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Service Untitled

JULY 20, 2012

The City of Philadelphia initiated their 3-1-1 Contact Center in 2008 with the promise of becoming a national leader in customer service. By 2012, city records show the service has handled 4.5 million contacts. How does your city compare? photo by: Highways Agency.

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Service Untitled

JULY 3, 2012

The conversion had been going on since 2008, and Wells Fargo promised to become more environmentally friendly and use less paper and forms. They also promised to have more in-house personnel to assist customers and to become more efficient. Train customer service agents better. photo by: prayitno.

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The Small Business Blog

FEBRUARY 7, 2008

Forex Robot : Take Your Company Public In Less Than 10 Days? « Government – Small Business Quote of the Day Small Business Start-Up Checklist – Time Management » « Previous Entries This entry was posted on Wednesday, July 2nd, 2008 at 12:30 pm and is filed under SME News Round-up. Digg Furl Netscape Yahoo!

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Service Untitled

DECEMBER 1, 2010

Taylor would reward employees who came upon Enterprise customers and assist them with changing a flat tire or calling for help in the case of a breakdown; exceeding customer expectations was his mantra. Today, more than 50 years later, Enterprise still leads the way in exceptional customer service. Reservation processes.

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Make or Break Moments

JUNE 4, 2010

A number of references to your company, perhaps some LinkedIn answers, a blog comments or two? Your name and your picture are becoming more valuable than your company name ever could be. Your company name or your personal name? Your company name or your personal name? What did you find? The URL address? The cost?

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Make or Break Moments

JULY 9, 2010

Maybe that doesn’t seem like a lot of years for some businesses but they are a computer company. Big main frame machines that took up an entire room in a company, cost millions of dollars and required special cooling so they didn’t over heat. Have you looked at the possibility of reinventing what you offer your customers?

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Small Business Labs

APRIL 4, 2017

As we pointed out in the 2008 Intuit report The New Artisan Economy : … by the beginning of the 21 st century, ownership of large-scale infrastructures no longer determined business success in a growing number of industries. Coworking turned a fixed cost (long term lease) into a variable cost (month to month membership). 

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The Small Business Blog

MARCH 19, 2008

Forex Robot : Take Your Company Public In Less Than 10 Days? Small Business Startup Checklist – Company Structure by Stefan Töpfer on Mar 19, 2008 An important early decision that will have long-term consequences for your business is to determine the legal form it will trade under.

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Make or Break Moments

AUGUST 25, 2010

Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. How do YOU feel when you call a company and are greeted by a machine that says “please listen carefully as our menu options have changed,&# and so on?

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Make or Break Moments

DECEMBER 21, 2009

Posted by Deborah Chaddock Brown on December 21, 2009 under Communication , Connecting Moments , Websites | Be the First to Comment One of the primary services of my company AllWrite Ink is providing content for websites that connects with the reader.

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Make or Break Moments

JUNE 2, 2010

Enter your company name, your products, your industry key words and see what is being said. You’ll see that you can subscribe to the feed for those key words and be notified the next time someone mentions your company or products. Visit Search.Twitter. Click on the Advanced Search button. Take it a step further.

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Make or Break Moments

FEBRUARY 25, 2010

I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. Technology has allowed companies to personalize my visit when I go to buy from their web site.

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Make or Break Moments

MARCH 9, 2010

They use technology to allow service men and women to deposit checks no matter where they are stationed. They use technology to allow service men and women to deposit checks no matter where they are stationed. They have programs specially designed for the unique nature of their customers.

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Make or Break Moments

JULY 20, 2010

It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. A great gift for a new business owner or store manager, Put Customers First is just $9.95.

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Make or Break Moments

JANUARY 27, 2010

Or determine what your customers need and work backward, even if it requires learning new skills. It is rare that a company begins its life or expands its offerings by first asking the customer what they want or need. If we start with the customer first – how would that change what we offer or how our business evolves?

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Make or Break Moments

JANUARY 12, 2010

In the recent edition of Entertainment Weekly , the article shared what we can expect to see: “Each week the boss of a big American company goes undercover on the front line of their business,&# says Stephen Lambert, who was also behind the similar-themed reality show Secret Millionaire.

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Make or Break Moments

APRIL 14, 2010

I decided to take the challenge and give them the best customer service regardless of how they treated me. Apparently, they enjoyed the service so much that they tipped me! Connect with Customers Via LinkedInFinding New Ways to Reach the CustomerWho Determines Value – You or the Customer?View

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Make or Break Moments

JULY 28, 2010

Well, I represent a company that compiles memorabila for your loved ones.&# -pause – HYSTERICAL LAUGHTER. The caller introduced himself as Dave Somebody. “Hi Dave, how can I help you?&# I am racking my brain. Is this a prank? Is this my brother? I’m thinking back over his name – did I recognize it?

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Make or Break Moments

APRIL 12, 2010

How many customers call customer service for clarification? Do companies really want to do business with their prospects? Do companies care if their customers can use their product with little confusion? How much time and confusion was caused because the Frame Plate was really a link spring?

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Make or Break Moments

MARCH 13, 2010

Are you using the same name every where or do you some times use your company name or your tag line or your slogan? The point being – they were consistent with their name in every online venue. How easy to just say “find me at @Putcustomers1st on every site on the web.&#

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Make or Break Moments

JANUARY 5, 2010

Companies need to quickly get on board with reading what is being said about them on line – hopefully it is ALL GOOD – but on the off chance it isn’t, Twitter will become the fastest, easiest, most visible way for companies to “nip it in the bud&# and show consumers they are on top of their customer service.

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Make or Break Moments

MARCH 15, 2010

In one example in the book the wise one man on the peak tells the story of a once great company: “When I was younger, I worked for a very large and famous company. We provided a great service at a good price-the best in out industry. Our service cost us more to provide and soon fewer people could afford it. .

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Make or Break Moments

JANUARY 7, 2010

Posted by Deborah Chaddock Brown on January 7, 2010 under Connecting Moments , Customer Moments , making a difference | Read the First Comment What is the cost of a lost customer? Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries.

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Make or Break Moments

SEPTEMBER 3, 2010

“It used to be $75 but the bad checks were so much that the company said we can only take checks up to $40.&# The company gets their money and I’m not inconvenienced. I WILL HAVE TO… “We’ve had a lot of issues with bad checks,&# the associate tells me. Sounds like a personal problem.

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Make or Break Moments

FEBRUARY 22, 2010

Some blame the economy or a lack of training or a lack of motivation or hiring the wrong people or bottom line management but the general consensus is that there is a growing problem with the attitude of our nation’s employees and how they treat customers. It is a culture thing.

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Make or Break Moments

JUNE 1, 2010

How can we ever hope to build relationships with our customers if our front-line employees shower them with a full dose of indifference? Steve goes on to say: In one survey, 68 percent of customers said they quit doing business with a company because of perceived indifference towards them as customers.

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The Small Business Blog

OCTOBER 28, 2007

Forex Robot : Take Your Company Public In Less Than 10 Days? Q & A: What protection does a limited liability company offer to small business owners? A limited liability company – LLC in the US, Ltd. What does a limited company not protect you from? any positive bank balance, inventory and other assets.

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Make or Break Moments

FEBRUARY 8, 2010

Check out the video commercial about how Toyota is focusing on customer cars FIRST. “To restore your faith in our company.&# A bad combination. So how are they handling the situation?

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Make or Break Moments

JANUARY 21, 2010

Yet the Internet is where our prospects and customers seek information and make decisions about potential vendors or companies with which they’ll do business. You can’t ask questions and if you could – you certainly wouldn’t be able to hear the answers. So how do you tell your story?

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Make or Break Moments

JULY 13, 2010

To the customer we don’t want: “Yes, I understand exactly when you are looking for and ABC Company is a perfect resource for your needs.&# To our loyal customer: “Yes, I can provide that service.&# Later we become more discriminating – but even so – we should still say yes.

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Make or Break Moments

APRIL 15, 2010

You may have done a little research on companies you hope to work with and you may have even taken a secret peek at what jobs are open…but have you joined a group? You probably have a fairly complete profile and have made several connections with co-workers, past employers and a few colleagues in your industry.

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Make or Break Moments

JANUARY 26, 2010

Posted by Deborah Chaddock Brown on January 26, 2010 under Attitude , Customer Moments , Resolving Conflict | 3 Comments to Read I love conversations with Leslie Ungar. Nordstrom in 1901: offer the customer the best possible service, selection, quality and value. Okay – let’s get back to your company policies.

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Make or Break Moments

JANUARY 20, 2010

As the economy takes its good old time recovering, the trickle down effect of lower revenues is hitting some of the smaller companies and as such, companies are cutting back some of their vendor/freelance relationships. Each time we loose a customer we have to access the situation.

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Make or Break Moments

AUGUST 9, 2010

People make the company. Oh – maybe for a one off shopping experience you’ll be influenced by a sale – but it is the RELATIONSHIP each employee makes with each customers that creates a loyalty no special coupon offer can match. It isn’t the name over the door.

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Make or Break Moments

JUNE 28, 2010

I’d been with the company about 12 years and loved my job. If the kitchen is the heart of the home then doesn’t it stand to reason that the office with the best snacks is the hub of the company??? I recently bought a tub of pretzel rods and was reminded of how a similar tub of pretzels once made my career!

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Make or Break Moments

JUNE 4, 2010

But I had a passion for making a difference and it is that same passion I bring to my own customers. For although the name of my company still isn’t my own – the stamp on my work has my name written all over it. Just like yours does.

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