Allwork
DECEMBER 17, 2023
Some of the more recent survey numbers show that the number of companies using generative AI is now topping 50%. Organizations and individuals will feel more comfortable using these tools to their advantage and companies that embrace the technology with smart guardrails and training will be in the best position.
Success
OCTOBER 27, 2021
According to a September 2021 Small Business Pulse Survey (SBPS) by the U.S. of small businesses surveyed reported the pandemic had a large or moderately negative effect on their business. And although for some 2021 may finally feel like business as usual, the truth is many (if not most) small businesses still need our help.
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Workplace Insight
JUNE 29, 2023
Product management teams – historically a staple function of tech organisations – have grown in headcount by about 9 percent since 2021 within traditional enterprises and are projected to continue growing at the same rate despite the downturn.
Service Untitled
FEBRUARY 27, 2013
According to online surveys, over 80 percent of customers now give Sears poor customer service grades citing reasons of inept management, unreliable products, poor customer service, and a profound lack of employee training. After all Craftsman tools have always been a male Christmas present staple; for all those weekend home chores.
Allwork
DECEMBER 5, 2023
A recent survey from Carewell has illuminated this trend, revealing that as many as 25% of workers over the age of 50 are contemplating retirement more seriously in light of RTO mandates. Furthermore, the EEOC emphasizes the importance of training for employees on these new aspects of workplace conduct.
Service Untitled
JUNE 8, 2010
Regularly surveying customers, but keeping questions targeted to one specific area could evaluate the company’s progress. Three questions pertaining to customer service became staples: How satisfied were you? Included in the training were steps to turn angry customers around. We’ll Pick You Up.&#
Service Untitled
SEPTEMBER 15, 2009
Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. The four examples above are good examples of broad categories of customer service frustrations.
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