Etiquette Staples Survey Training 
Service Untitled
SEPTEMBER 15, 2009
Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. The four examples above are good examples of broad categories of customer service frustrations.
Service Untitled
JUNE 8, 2010
Regularly surveying customers, but keeping questions targeted to one specific area could evaluate the company’s progress. Three questions pertaining to customer service became staples: How satisfied were you? Included in the training were steps to turn angry customers around. We’ll Pick You Up.&#
Expert insights. Personalized for you.
40 
Let's personalize your content