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Leveraging Procedures for Effective Training and Onboarding

All Things Admin

You might be using a new phone system or dealing with new project management software. Consider recording your training sessions, whether they’re in person or via platforms like Teams or Zoom. Software and Technology: User guides for phone systems, voicemail, online meeting platforms, and other specific software tools, etc.

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The 4 Most Common Excuses for Not Delegating

Success

The phone and email are time-wasters,” Hecht says. Training someone will take too much time.” It’s true that training will take time. And if someone leaves, the workbook is at the ready for training the next hire. It’s important not to do those continually through the day.” I can’t afford to delegate tasks.”

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How Using a Time Management Matrix Can Increase Your Productivity

Success

Because of the book’s popularity, you may also see this productivity tool referred to as the Covey time management matrix. Answering a phone or responding to emails can often feel urgent, but they may distract you from the deeper work you want or need to do. However, urgent doesn’t necessarily mean important.

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The Vanishing Executive Assistant—NOT!

Office Dynamics

Office Dynamics specifically focuses on training and development for administrative professionals of all levels. And yet assistants help file digital documents and manage calls through their cell phones, so the skills required for these tasks haven’t completely gone away. Often referred to as a dying breed, let me explain.

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How to Improve Customer Service: 7 Ways to Take Your Mission Beyond Words

Success

Instill and nurture these mission values at every level of your company—not just on the phone line or customer service desk, but in sales, management, and in yourself. Train your customer service representatives. Ensure your digital team is embedded with—or at least trained in—customer service. And yes, prickly customers exist.

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The What, Who and How of Outsourcing… So You Can Let Go

Success

Regus.com has a program that provides access to office space in 2,000 locations worldwide, with a couple of nice bonuses: The locations will answer your phone 24 hours a day as well as accept your mail and other deliveries. If it’s answering the phone, you should have a script. If it’s data entry, you need to train them on the program.

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9 Proven Strategies to Grow Coworking Membership Sales

Allwork

Experimentation is recommended, as sales training courses often emphasize the importance of finding the optimal balance that resonates best with your customers. According to SaaSquatch , customers referred by others have a 16% higher lifetime value compared to non-referred customers.