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Your Top Job Candidate Is Probably A Liar

Allwork

Identifying resume embellishment is simple when employers effectively interview applicants and follow through on background checks. On average, 72% of a job applicant’s resume is accurate while the remaining 28% is embellished.

Resume 246
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How to Help Your Sales Team Overcome the 4 Most Limiting Mindsets

Success

Often, sales managers rely on training to help improve seller performance, but this approach by itself is insufficient. Training and hands-on experience can only get sellers so far. And without identifying which mindsets limit seller performance, sales managers cannot see true improvement—even as sellers are trained on new skills.

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The Potential Customer just Walked – How Much did it cost you.

Make or Break Moments

I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory. Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries. BILLION a year !

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Service Untitled» Blog Archive » Customer feedback gets personal

Service Untitled

Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00 off my next purchase in exchange for answering questions, and then onto Office Depot with another receipt offering a discount to log in and answer some questions. Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00

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Chick-fil-A recipe for excellent customer service

Service Untitled

He explained those who really do it well have a certain “spirit,&# and that is not something that is trained; rather it comes from the heart with the desire to serve and help others. Instead of a “thank you&# at the end of a customer’s purchase, the more genteel “my pleasure&# is used. photo credit: Carl Black.

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Service Untitled» Blog Archive » Help your customer service staff.

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help your customer service staff to help your business succeed Cheryl September 09, 2010 Behind the Scenes , Customer Service , Hiring & Training 1 Comment I was pulling into my office this morning when I heard a Zappos commercial on the radio.

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Service Untitled» Blog Archive » What creates customer loyalty?

Service Untitled

Cheryl September 07, 2010 Customer Satisfaction , Specific Companies No Comments Customer loyalty is the attitude of a customer when he purchases a particular product of a particular brand over another. The customer retains that brand loyalty and re-purchases or re-uses that product or service.