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Telephone Screening and Etiquette Skills for Administrative Assistants

Office Dynamics

Top-notch telephone screening and etiquette skills are paramount regardless of industry, company size, or geographic location. Every time you answer the phone, you are accepting responsibility for the relevant interests of others. You are entrusted by them to use good judgment when responding to the caller’s requests for information.

Etiquette 250
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Raise your hand if you like automated phone message systems…

ProAssisting Blog

I know that they ask for this information—account numbers, PINS, last 4 digits of your social security number—so that the representative has your account or profile pulled up when they take your call but based on my experience 98% of the time, I have to repeat that information to them anyway… just ridiculous.

Phones 500
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Artificial Intelligence at Work: How Office Professionals Can Build A.I. Skills for the Future

Eat Your Career

It’s able to make decisions, find connections and process information in a very sophisticated way. We also need the right skills to make the tool work. Of course, the more information you give it, the better the outcome. and proprietary organizational information (like intellectual property, client data, business plans, etc.).

Skills 130
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Time Is Your Most Valuable Resource—Don’t Waste It

Success

We have an infinite wealth of information, connections and resources at our fingertips, thanks to the internet and smartphones. Learning how to budget your attention is an essential skill in the Attention Economy. Your phone, the apps you use and every website you visit are designed to capture and hold your attention.

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Is Your Phone Hurting Your Career?

On The Job

Are you being held hostage by your phone? In my personal experience, mindlessly relying on my phone and computer has been a useful, albeit insidious, way of avoiding uncomfortable feelings," writes Charlotte Lieberman , a New York-based writer and editor in the HBR article. Don't rely on your phone to entertain you.

Phones 100
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5 Things to Help You Ace a Phone Interview

On The Job

They think they'll get some kind of warning that a phone interview will take place, when that's often not the case. Sometimes a hiring manager will just pick up the phone and call. Can you concisely talk about your skills and experience -- and do it in a way that sounds interesting and personable? Screen your calls. Be careful.

Phones 100
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3 Simple Steps to Improving Communication Skills

Office Dynamics

You cannot afford to take the critical skill of communication for granted! Pick up the phone and speak to the person? Three things to consider to improving communication skills in the workplace: What is my goal or motive for communicating with this person now? Should you be formal or informal? Is the person OK?

Skills 100