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7 Examples of Good Customer Service to Build Customer Loyalty

Success

Surprise customers with a gift. Online pet supply center Chewy took gift-giving to heart. In fact, it is widely reported that Chewy provides approximately 1,000 paintings a week to its customers. After making a purchase from its site, reward program members are requested to leave a review. Provide self-service options.

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Gifting Etiquette at the Office: What NOT To Do!

Office Dynamics

Guest Post from Fox News/Jacqueline Whitmore, CSP: Before you run out and by a bank-breaking gift for your boss, it's important to know what message your gift may be sending. So where do you begin when it comes to gifting your boss? Where should I begin when looking for a gift for my boss?

Etiquette 100
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Gifting Etiquette at the Office: What NOT To Do!

Office Dynamics

Guest Post from Fox News/Jacqueline Whitmore, CSP: Before you run out and by a bank-breaking gift for your boss, it's important to know what message your gift may be sending. So where do you begin when it comes to gifting your boss? Where should I begin when looking for a gift for my boss?

Etiquette 100
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Consumer Reports’ naughty and nice list for holiday shoppers

Service Untitled

On Monday, Consumer Reports published its first Naughty and Nice Holiday List. The input came from reporters and editors and covered shopping, travel, hospitality, and telecommunications, and identifies some good and some frowned upon shopping policies of 20 popular organizations. Publix offers some antibiotics for free.

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Is your customer service “naughty” or “nice?”

Service Untitled

Consumer Reports just came out with their holiday report card giving holiday shoppers some interesting facts Santa’s helpers will surely want to consider before buying gifts either at the mall or online. For the complete list of Consumer Reports “naughty” and “nice” list, please click here.

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The Best Client Retention Strategies to Use Now

Success

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. And with online reviews so common at Google and Yelp, a “best practices” policy will do more than increase customer retention. Offer sales, discounts and gifts as surprise perks.

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What do re-stocking fees say about a retailer?

Service Untitled

Other stores, in an effort to boost customer loyalty offer generous return policies. Returning holiday gifts really do vary from store to store, but most stores aren’t in it for an argument, so it is always best to check each retailer’s return policies. What’s on the hard drive?