Service Untitled
JULY 7, 2010
Using the Ritz Carlton and FedEx as models of customer service, changes in American Express service strives to create deeper emotional connections with their customers.
Laughing all the Way to Work
SEPTEMBER 20, 2009
I understand a company would be interested in knowing why people unsubscribe so they can improve their business, but a quick voluntary survey back would have been more appropriate. Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? 411 Look Up 411.ca
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