Service Untitled
JULY 7, 2010
Using the Ritz Carlton and FedEx as models of customer service, changes in American Express service strives to create deeper emotional connections with their customers.
Laughing all the Way to Work
SEPTEMBER 20, 2009
I understand a company would be interested in knowing why people unsubscribe so they can improve their business, but a quick voluntary survey back would have been more appropriate. After the third e-mail back and forth I finally just told the person I was not interested and to please stop e-mailing me. 411 Look Up 411.ca
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