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Service Untitled» Blog Archive » Book Review: Exceeding Customer.

Service Untitled

JUNE 8, 2010

Regularly surveying customers, but keeping questions targeted to one specific area could evaluate the company’s progress. Three questions pertaining to customer service became staples: How satisfied were you? We’ll Pick You Up.&# The book emphasizes that satisfying customers is not complicated.

Customer Service 40
Customer Service Staples Etiquette 2010 40
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Service Untitled» Blog Archive » Customer Service Pet Peeves

Service Untitled

SEPTEMBER 15, 2009

We live in America I shouldn’t have to press anything for our language 2) English as a second language / culture call centers (India, Phillipines, etc…) 3) Agents disconnecting you intentionally and hoping you won’t call HQ with their name 4) Poorly trained people trying to fix your problem over the phone (Verizon FIOS is horrible (..)

Customer Service 40
Customer Service Verizon Staples Phones 40
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