Professional Assistant Blog

OCTOBER 13, 2008

The more difficult macros are the ones that are programming code related and require knowledge of Visual Basic (you can find some books here) , which unfortunately, I have no training in. You can also read some more articles on System Security here. I am going to show you how to record a simple macro function and to implement it.

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Service Untitled

OCTOBER 21, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate. email, web, etc.). email, web, etc.).

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Service Untitled

SEPTEMBER 15, 2009

Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not.

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Professional Assistant Blog

MARCH 20, 2008

They each took the initiative to get appropriate training and education to better equip them in the areas they were interested in. They each had forward-thinking employers who allowed them to have vision and encouraged them to work towards their goal and made room for that new role within their organization.

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Service Untitled

APRIL 6, 2010

Smile when answering the phone. Even if there has to be a mirror on the desk next to the phone, a customer can sense when someone is smiling. Every representative should show enthusiasm on the phone. How to effectively complain over the phone Last week, everything in my house broke. There was the.

Customer Service 40

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Laughing all the Way to Work

SEPTEMBER 19, 2008

© Copyright Patricia Robb 2010 19 September, 2008 Using a Bring-Forward System to Help Organize Your Boss Of all the articles I have written, the one I wrote on the bring-forward system by far gets the most views. A tip she passed along had to do with the bring-forward system and has been a great tool for me.

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Laughing all the Way to Work

JANUARY 15, 2010

I use this all the time on my calendar and my boss's calendar, and it helps us both to know which events are phone calls which he can take in the office or on the road (yellow) or which events will require travel (blue). I have a similar system with my boss. but I don't use that system or know what the colours mean.

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Laughing all the Way to Work

AUGUST 1, 2010

Even if you phone the bank they need your secret passcode or they wont speak to you about your account. Thank goodness I get three tries to pick the right one before the system locks me out. We have a password for the automated bank machine and if you bank online you have another one for that. 411 Look Up 411.ca

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Service Untitled

FEBRUARY 19, 2010

Through training, monitoring, coaching, practice and new policies, employees understand that customers are driven by what they think about a business or service, and we want them to see positive perceptions. Automated answering system to promote customer service Do you want to act like a “big&# business?

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Laughing all the Way to Work

JULY 16, 2010

Check: Do you have a system for prioritizing your workload? Check: Are phone calls planned? For each one, write down what you hope to accomplish with the phone call to help you stay focused. Managing messages in bulk, but still in a consistent fashion, can help save time. Doing too many things can actually waste time.

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Service Untitled

MARCH 22, 2010

This very successful store’s unique business practices and philosophies have been written about in countless books and magazines over the years and from visiting the store or dealing with them over the phone or online, you can tell why. A system that makes special orders simple is a system that helps promote customer service.

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Laughing all the Way to Work

FEBRUARY 7, 2010

They said it works with most phone services. But, as I learned the hard way it doesn't work on all systems. I have never used this escape route, but was reminded about it at a webinar I participated in recently and will keep these instructions close at hand. EST Taking Effective Meeting Minutes Join me for a Webinar Oct.

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Service Untitled

FEBRUARY 12, 2010

The client had very long hair; the foils were almost all applied, and her cell phone rang. All good customer service is a result of an organized system and constantly improving what you want to achieve; the results can make a big difference. In a local hair salon, a regular client was in the middle of a hair highlighting.

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Laughing all the Way to Work

MARCH 1, 2009

I have also combined all the tutorials, training and other education-related links under the title Training. When you need it later: The Bring-Forward System I always have the perfect answer. ► June (3) ► May (7) ► April (4) ▼ March (5) When working isn't fun: Ho hum, ho hum, it's off t.

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Laughing all the Way to Work

DECEMBER 17, 2008

Be professional on the phone and greet people who come calling, but not everyone needs to get in to see the boss. Maintaining a good bring-forward system is important to have things ready when needed. Having a good filing system and keeping the file list up to date is something every assistant needs to be able to do. (for

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Laughing all the Way to Work

MARCH 20, 2010

Posted by Patricia Robb at 7:53 PM Labels: Administrative Assistant , buddy system , professional assistant , work buddy Reactions: 0comments: Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. It can also improve team work and general office dynamics. 23, 1 p.m. (for 411 Look Up 411.ca

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Laughing all the Way to Work

AUGUST 10, 2010

I must admit that it helps that I learnt to use a computer on the old DOS system and shortcut keys were the only option, but even those who normally use a mouse can transition over quite easily. Better for you ergonomically as well. Once you see the benefits and get into the habit, I am sure you will not look back. 411 Look Up 411.ca

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Service Untitled

JUNE 24, 2010

In case you aren’t aware, Sennheiser is a major manufacturer of microphones, headphones, and wireless transmission systems. We invest a lot of resources into employee training and offer several seminar programs and consultations for our customers. We are pretty accessible via the phone or e-mail.

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Laughing all the Way to Work

JANUARY 1, 2009

Until you remember on your own what year you are in, this is a good back up system. Training On-line 10 Things = Frustration "Mom, I'm sick!" Happy New Year everyone! All the best in 2009. 23, 1 p.m. . Some People see Roadblocks -- Others see Hurdles. " Is it that time of the year already? 411 Look Up 411.ca

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Time Zones 2009 IAAP 2008 100

Laughing all the Way to Work

MARCH 21, 2009

When you need it later: The Bring-Forward System I always have the perfect answer. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. How to get Office fat fast.

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Laughing all the Way to Work

JANUARY 13, 2009

Normally, I put something about needing to get my filing system up to date, but I think I may have missed the point when I have done that. I use a place based in Toronto called Last Minute Training. The last online course I took was under $70 and was interactive using both the computer and a speaker phone for audio.

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Time Zones IAAP 2009 International 100

Laughing all the Way to Work

MAY 23, 2009

the phone book, standard filing practices etc.) This way, you always have it at your fingertips in a quick easy-to-find system. Of course there were four Karens and three Bobs. See what I mean? Which do you prefer, First Name, Last Name or Last Name, First Name? I grew up in a world that used Last Name, First Name (i.e. 23, 1 p.m. (for

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

SEPTEMBER 29, 2008

Using a Bring-Forward System to Help Organize Your. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Why I love my job? 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MARCH 8, 2009

When you need it later: The Bring-Forward System I always have the perfect answer. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. How to get Office fat fast.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

OCTOBER 10, 2008

A good bring-forward system is a must for this as you will want to bring forward items they will need for meetings and conference calls. Keep an organized filing system and file list. (for Put reminders in their Tasks or Calendar of anything you know is coming up with enough lead time so they will have time to complete it.

Time Zones 100

Time Zones IAAP 2008 International 100

Laughing all the Way to Work

DECEMBER 12, 2009

Bring Forward System or Using Tasks in Outlook Have a system to follow up on items your boss has asked you to do or things you know you need to do. I love this system and at the end of each day I go through my folder and pull out what I need for the next day. I also use Tasks in Outlook to follow up on electronic items.

Time Zones 100

Time Zones IAAP International 2009 100

Laughing all the Way to Work

SEPTEMBER 13, 2008

Using a Bring-Forward System to Help Organize Your. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Why I love my job? 411 Look Up 411.ca

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Time Zones Interviewing IAAP International 100

Laughing all the Way to Work

SEPTEMBER 6, 2008

Using a Bring-Forward System to Help Organize Your. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Why I love my job? 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

MARCH 29, 2009

When you need it later: The Bring-Forward System I always have the perfect answer. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. How to get Office fat fast.

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Time Zones Resume IAAP Interviewing 100

Laughing all the Way to Work

OCTOBER 11, 2009

I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. If you find some are outdated please let me know so I can remove them from this list. 411 Look Up 411.ca

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Time Zones IAAP 2009 International 100