Office Dynamics

APRIL 15, 2012

We hold this blog-a-thon each April and the goal is to make assistants aware of the resources available to them and build a community of administrative assistant and executive assistants who want to learn and grow and flourish in their career of choice! Be Resourceful. If you are just tuning in, here's the scoop! Investigate.

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Administrative Professionals Etiquette 2012 Filing 100

Office Dynamics

APRIL 26, 2016

I hear managers or Human Resource Professionals say it doesn’t take any special skill to be an administrative assistant. It tells me that person doesn’t really know what it takes to be a great assistant. I hear it from both sides of the desk. I hear assistants talk about their job or the profession as if it is no big deal. Intuitive.

Administrative Professionals 100

Administrative Professionals 2016 Stress Travel 100

On The Job

AUGUST 25, 2011

If the bully is in a power position or someone like a rainmaker in the organization who brings in $5 million a year, then no one really wants to rattle that cage," he says. I think there's a real need for email etiquette to be taught in workplaces today," he says. Another worry for Alicea — a growing use of online bullying.

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2003 Etiquette Training Email 100

Office Dynamics

DECEMBER 15, 2016

Every year, managers and human resources professionals like you struggle with the same issue: what to give their employees for the holidays. Grab your techie a geek-chic Nerd Herder Gadget Wallet to keep his headphones, charging cords, flash drives, phone, cash and cards organized and close at hand. For the Tech Geek.

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Gifts Holidays Restaurants Travel 100

Office Dynamics

MAY 23, 2012

We are often asked about doing etiquette seminars/programs onsite for administrative professionals across the country. Since we can't be everywhere at once and you can't always travel for the training we thought we would share this awesome resource with you. Emily Post's Guide to Business Etiquette for the 21st Century.

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Etiquette PDF Gifts Cubicle 100

Professional Assistant Blog

OCTOBER 31, 2007

Home About Me Advertise Tips on Handling Deadlines By The Professional Assistant on Wednesday, October 31, 2007 Filed Under: Organize , Prioritize , Productivity D o you hate deadlines? If this doesnt help, seek advice from your Human Resources Department. Dont think of yourself as a robot.

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2008 Google Docs Cubicle 2007 100

Office Dynamics

MARCH 12, 2015

She often lists all associations in the back of her publication and has a wide network across the globe of resources for administrative professionals. (JF). Also, a benefit of working with a smaller organization like Office Dynamics is the personal touch. Or that your organization requires a degree before you can move up?

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Office Dynamics

NOVEMBER 19, 2015

As the year’s passed we continued to add in a few additional programs >v iew our free video programs < We hear from assistants on a daily basis that they love our training materials but they work for a nonprofit or their organization doesn’t believe in training the administrative professionals.

Training 100

Training Administrative Professionals 2015 AT&T 100

Professional Assistant Blog

OCTOBER 31, 2008

Check with your Human Resources Department or manager to see if this falls into your corporate policy. How to Organize Tasks Effectively How to Deal with Inconsiderate Co-Workers Resizing Pictures in Microsoft Word 4 Ways to Cope with Difficult Colleagues Administrative Procedures Manual - Does Your Department Need One?

2008 100

2008 Cubicle Google Docs 2007 100

Professional Assistant Blog

OCTOBER 29, 2008

Ive found a great resource on the ACT! How to Organize Tasks Effectively How to Deal with Inconsiderate Co-Workers Resizing Pictures in Microsoft Word 4 Ways to Cope with Difficult Colleagues Administrative Procedures Manual - Does Your Department Need One? My answer to this is: First off, cut down on the caffeine.

2008 100

2008 Cubicle Google Docs 2007 100

Professional Assistant Blog

FEBRUARY 25, 2008

You have access to more resources, such as better technology and online learning (which is usually provided by the company). How to Organize Tasks Effectively How to Deal with Inconsiderate Co-Workers Resizing Pictures in Microsoft Word 4 Ways to Cope with Difficult Colleagues Administrative Procedures Manual - Does Your Department Need One?

2008 100

2008 Cubicle Google Docs 2007 100

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Years ago, we used to deal with office organization,” she explained, “but now we have ‘Optimizing Space & Time’ because of all the technology coming straight at us on a continual basis.”. “As How sad is that?”

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Years ago, we used to deal with office organization,” she explained, “but now we have ‘Optimizing Space & Time’ because of all the technology coming straight at us on a continual basis.”. “As How sad is that?”

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Professional Assistant Blog

JULY 16, 2008

Even when I am not provided with the resources, I can make things happen. How to Organize Tasks Effectively How to Deal with Inconsiderate Co-Workers Resizing Pictures in Microsoft Word 4 Ways to Cope with Difficult Colleagues Administrative Procedures Manual - Does Your Department Need One?

2008 100

2008 Cubicle 2007 Google Docs 100

Service Untitled

SEPTEMBER 21, 2010

Training customer service representatives to understand and value what the organization is seeking will provide that sense of purpose, enthusiasm, and commitment; it just requires a meaningful platform to be used in a successful training program. It’s different from the competition; it makes them stand out.

Customer Service 40

Customer Service Training Etiquette 2010 40

Service Untitled

SEPTEMBER 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee engagement is a force behind success Cheryl September 08, 2010 Behind the Scenes , Employees , Hiring & Training 2 Comments Employee engagement is the motivation, commitment, and loyalty of people working in order to further an organization’s interest.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

BMT Office Administration

OCTOBER 4, 2022

Without a form of monitoring in place, the employee may embark down the wrong path, which can derail progress on the project and cost valuable resources to fix. That comes in handy when most of the work done at your organization is completed through files, such as Word documents or spreadsheets on a shared drive.

Filing 52

Filing 2020 Suppliers Social Media 52

Service Untitled

SEPTEMBER 23, 2010

Assuming an organization has quality products, and they are reasonably priced, can we find different ways to market both our wares and our abilities? Where would I be if I didn’t recommend that organizations create a blog? Let’s look at some of the possibilities.

Customer Service 40

Customer Service Social Media Interviewing Etiquette 40

Service Untitled

AUGUST 27, 2010

Without a process-focused organization, employees are stomping out fires, missing out on opportunities, and generally wasting time and money because of poor planning and lack of vision. Leaders need to get organized and have vision. Engineer a customer-centric organization Customers make their decisions based on their emotions and how.

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Service Untitled

OCTOBER 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Look after your staff and they will look after your customers Cheryl October 29, 2010 Customer Service , Employees , Specific Companies No Comments Fortune magazine rates the top ten best companies to work for every year and interviews someone from each organization.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

SEPTEMBER 27, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Quality vs. quantity in customer service Cheryl September 27, 2010 Behind the Scenes , Customer Satisfaction , Customer Service No Comments Productivity and efficiency is what an organization wants from a customer service team.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

MAY 10, 2009

Would you take a job just to get your foot in the door of an organization you really wanted to work for, even if it was a position that you didnt want to make a career out of? You should stay in the position for long enough to make what youve learned stick to be fair to yourself and the organization who hired you.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

On The Job

MAY 21, 2009

Take an etiquette class. Many universities or even local business groups will offer etiquette classes, which many college kids dont even consider until theyre seniors and realize their manners border on the ape-like. Take a class your freshman year and then practice what youve learned for the rest of your college career.

2009 100

2009 Etiquette Interviewing Networking 100

Service Untitled

APRIL 30, 2009

Odland said that if everyone at Office Depot knew as much as he did (in terms of cause and effects, how actions fit in with the rest of the company, etc.), the company would be much more cohesive and efficient.

Office Depot 40

Office Depot Customer Service Etiquette 2006 40

Laughing all the Way to Work

APRIL 8, 2009

How often I have organized a conference or arranged a Board meeting and after all the organization and planning it goes off without a hitch. I like organizing and feel satisfied when everything comes together nicely, but it takes a lot of work to get there. Have you ever been at an event that isnt well organized?

Administrative Professionals 100

Administrative Professionals Time Zones IAAP 2009 100

Service Untitled

JUNE 15, 2010

Employees recommend us to prospective customers; they are commonly at the front lines, and the success of most organizations are based on employee loyalty and dedication. In most companies, human resources can work out flexible schedules and work hours to accommodate employees.

Customer Service 40

Customer Service 2010 Etiquette Policies 40

Service Untitled

SEPTEMBER 10, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.

Customer Service 40

Customer Service Holidays Etiquette 2006 40

Laughing all the Way to Work

APRIL 5, 2010

Does your boss ever organize a meeting behind your back? That makes it difficult when I am supposed to be organizing his calendar, but since I am responsible to organize his time and in spite of my frustration, I have to make it work. Mine does and it can cause problems with my scheduling.

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

SEPTEMBER 13, 2010

Organizations need not be defensive, and should help employees learn and train what will make the customer experience better. Customer Experience Management should be the voice of the customer, and senior management have to be present and listen to what the front lines find as worrisome or what specific issues need to be addressed.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Musings of a High-Level Executive Assistant

MARCH 18, 2014

I plan on continuing to read through your blog and use it as a valuable resource. Although I have found some other resources out there, I’ve gotten very mixed reviews from Amazon on certain titles which they’ve offered. Some of the books I have found seem a bit outdated, yet some resources have recommended them.

Email 40

Email Confidence Etiquette Skills 40

Laughing all the Way to Work

MARCH 13, 2010

I like to be prepared and I find life just works better for me at home, work and even on the bus, when I am organized and ready for whatever is coming up. I organize my desk so everything is within easy reach and makes sense to the way I like to work. I too, love to be organized and it only makes sense to be prepared.

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

NOVEMBER 6, 2009

Where exactly escalations originate from depends a lot on the particular company and how its customer service organization is setup. The escalations might come down from the CEO or the President, across from PR or the Internet, or up from floor supervisors and regular agents. There are a couple of different views on this.

Customer Service 40

Customer Service Etiquette Policies 2006 40

Service Untitled

SEPTEMBER 9, 2010

Therefore each organization needs a clear and concise company ethos, and clear organizational training and discussions to help employees interact with customers to enhance the customer experience. Do we always need an excuse to return something, and will the customer service agent respect our decision?

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

FEBRUARY 17, 2010

I think that the amount and scope of customer service a company is willing to give is proportional to the amount of resources they are able to commit and dependant on the philosophy of service they want to adopt. Resources provide people and technology, but philosophy provides the mission statement and attitude of the organization.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Laughing all the Way to Work

JULY 12, 2010

The Stevie® Awards is a prestigious award honouring the achievements and positive contributions of organizations and business people worldwide. The fact that they have a category for Support Staffer of the Year is recognition of the important role support staff play in any organization. would versus could You are what you read.

2010 100

2010 Interviewing Time Zones IAAP 100

Laughing all the Way to Work

DECEMBER 17, 2008

Here are the top qualities that an assistant must have: Be organized. Can I say that again – BE ORGANIZED! An assistant’s job is to organize the boss and in order to do that we must be organized ourselves. .© Copyright Patricia Robb 2010 17 December, 2008 Anyone can be an Administrative Assistant, right?

Time Zones 100

Time Zones Filing IAAP 2008 100

Service Untitled

APRIL 19, 2010

Companies need to take action and budget enough resources to make the changes and meet customer expectations. I’m always amazed at how some organizations just don’t get it. However, a lot of organizations fail to take one step further, that is to communicate back to customers what you have changed.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40