Workplace Insight

JUNE 19, 2023

There will be differences, ranging from the internal platforms they prefer to appropriate office etiquette. Understanding these nuances can help foster communication across global teams. Having a diverse team review global communications, including content and timing, is another strongly recommended best practice.

Time Zones 52

Time Zones Etiquette Negotiating International 52

Office Dynamics

APRIL 18, 2015

Learning Highlights. As an attendee, you’ll learn: Why “Superwoman Syndrome” is so prevalent for today’s working women and why it’s time to let it go. Invite your female friends and fellow colleagues for this life- and career-changing event. The 5 Pillars that create a full life, how to harmonize (not “balance”!) Register here.

Assertiveness 100

Assertiveness Etiquette Administrative Professionals 2015 100

Laughing all the Way to Work

JANUARY 19, 2009

.© Copyright Patricia Robb 2010 19 January, 2009 Training On-line Recently someone asked me a question about training on-line so I thought I would share the answer in a post. I use a place based in Toronto, Canada called Last Minute Training. Training On-line 10 Things = Frustration "Mom, I'm sick!"

Training 100

Training Time Zones IAAP Meeting Minutes 100

Office Dynamics

DECEMBER 15, 2014

Our team collectively began to wind down the year and talk about all that’s happened over the years, in the profession, in our own lives, and in the lives of the many we’ve come to know – as we did this, we experienced a wave of emotion. Learn more about this special experience and what makes Who Took My Pen … Again?

Gifts 100

Gifts 2014 Collaborate 2015 100

Office Dynamics

JULY 21, 2016

In this month’s webinar, administrative training expert Joan Burge is revealing the solution—a brand new way to ease the burden on you and ensure your executive is happy. Learning Highlights. As a participant, you will learn…. In fact, even ground transportation modes such as train schedules work internationally.

Travel 100

Travel Administrative Professionals Agencies International 100

Allwork

NOVEMBER 6, 2023

What you’ll learn Discover the latest trends in the flexible workspace industry and stay ahead of the curve. Explore the importance of cultivating a thriving community within flexible workspaces and learn how it contributes to success. That’s where I see you’ve got to make it much more of a destination.

AT&T 244

AT&T Environment Travel Restaurants 244

Office Dynamics

JUNE 22, 2016

They guide the organization, make important decisions and steer the team toward success. They guide the organization, make important decisions and steer the team toward success. Only a rare few administrative professionals have learned to tap into the power of the most advanced leadership skill. Learning Highlights.

Administrative Professionals 189

Administrative Professionals 2016 Gifts Purchasing 189

Office Dynamics

APRIL 3, 2017

Since I got out of high school and went right into the workforce, I was hungry to learn in any way possible. I have identified 3 levels of learning. Peer to peer (Basic, Foundational)—these are the great tips you learn from your peers; the people who are in the same job family as you. There are millions of them! I agree 100%.

Assertiveness 203

Assertiveness Administrative Professionals 2017 Gifts 203

Office Dynamics

MARCH 12, 2015

We had an incredible webinar event with over 1,300 assistants registered to learn more about why, as an administrative professional, they should consider a career certification. It is very hard for small business to find the money to support training. We have listed each speaker and what the attendees will learn.

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Practically Perfect PA

FEBRUARY 24, 2012

It seemed that being the ‘go to’ person meant I should be up to speed on company policies and procedures, office etiquette and in-house systems as soon as I started. Within my first week I was being asked and expected to assist the team with various admin tasks using systems that I had never used or had training on.

Microsoft Outlook 100

Microsoft Outlook Assertiveness Etiquette Training 100

Office Dynamics

MARCH 17, 2017

Learn to observe the successful people around you and mirror their example. We know that investing in a comprehensive training program like World Class Assistant is a big decision. We hope you’ll join us to learn more and have some fun! How you present yourself, your style and your overall look create your total package.

Administrative Professionals 183

Administrative Professionals 2017 Skills Training 183

Service Untitled

JUNE 29, 2011

Here are some suggestions an organization might consider: Have a training program that helps customer representatives deal with people. Give customer service personnel the authority and training to resolve conflicts. Use positive experiences to help other professionals learn. photo credit: CUS Visual Media Team.

Customer Service 40

Customer Service Training Social Media Twitter 40

Office Dynamics

NOVEMBER 23, 2015

Learning Highlights. As an attendee, you’ll learn…. Don’t miss out on the holiday fun…Get jolly with Joan, Jasmine, and the rest of the Office Dynamics team! Plus, in honor of the holiday season, she’ll have some special gifts to share for lucky attendees! What to expect from Office Dynamics in the coming year.

2015 100

2015 2016 Holidays Administrative Professionals 100

Office Dynamics

APRIL 30, 2015

Here’s a recap of just some of the amazing things that went on this year in celebration of you, Administrative Professionals: Executive Secretary Magazine sent out daily gifts from a variety of organizations specifically for administrative professionals learning benefit. IAAP teamed up with Staples to #CelebrateAdmins.

2015 100

2015 Administrative Professionals OfficeTeam Staples 100

Service Untitled

SEPTEMBER 27, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Quality vs. quantity in customer service Cheryl September 27, 2010 Behind the Scenes , Customer Satisfaction , Customer Service No Comments Productivity and efficiency is what an organization wants from a customer service team.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 12, 2010

It highlights the need to smile, help fellow workers, delegate projects as a team player, and have a positive outlook. Many agents politely listen, but consider the training course just a supplement to common sense. We often learn mistakes we are making by laughing at ourselves.

Customer Service 40

Customer Service Training Etiquette Negotiating 40

BioTeams

JUNE 30, 2005

In The Bioteaming Manifesto we argued that traditional teams have key weaknesses and limitations and are now being replaced in organizations by Virtually Networked Teams. We described the problems these teams face and pointed to critical issues that can make technology both part of the solution and part of the problem.

Medical 52

Medical Networking AT&T 2005 52

Laughing all the Way to Work

MAY 1, 2009

I like working with someone who has initiative, wants to do a good job and is keen to contribute to the team, but is there a time when initiative is not a good thing? If you are a new hire, take the time to learn and ask questions. The first months on the job are a learning and growing experience. 23, 1 p.m. (New

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

SEPTEMBER 13, 2010

We can learn to create the most positive and best customer service experience for our customers, and use surveys like this to keep us informed. Employees need to be better trained and rewarded for exemplary customer service behaviors using team awards, benefits and senior management acknowledgments.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

JUNE 4, 2010

Some people dont play well in a team and can be like that link in the chain that keeps skipping. What can you do if you are part of a team that is not playing well together? Are you doing your part and contributing to the goals of the team or are you getting bogged down with situations? Good team play can be contagious.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

AUGUST 15, 2009

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! 23, 1 p.m. (New

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Office Dynamics

APRIL 26, 2016

If you have been in the administrative profession for 25+ years, know that you can keep growing, expanding and learning. In fact, you need to continually learn and grow. If you are considering being an executive assistant, keep in mind the opportunities can be limitless.

Administrative Professionals 100

Administrative Professionals 2016 Stress Travel 100

Laughing all the Way to Work

JULY 1, 2010

I have been on some interactive sites where assistants ask questions and get answers and I learn from them as I have some of the same questions. Lunch n learns are also a good way to learn from each other. Administrative newsletters or bulletin boards where you can post tips or suggestions is a good way to learn.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Service Untitled

AUGUST 26, 2010

Part one includes an introduction to Doria and her background with American Express, a quick overview of the different service centers that American Express has around the country, and some information on how American Express hires and trains its customer service representatives (called Customer Care Professionals). Things like that?

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Laughing all the Way to Work

JANUARY 19, 2009

© Copyright Patricia Robb 2010 19 January, 2009 10 Things = Frustration When one team member doesn’t want to play. I really like the number 1- team player issue. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

FEBRUARY 20, 2010

The team members were pleased with the work and it was agreed that the Finance Director should pay the invoice from the Recreation Account. The language of minutes Discussion and questions ensued -- The team members agreed -- It was decided -- The following points were made. Then the action makes perfect sense.

Time Zones 100

Time Zones Agenda IAAP 2010 100

Laughing all the Way to Work

MAY 10, 2009

Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. I think many university students are seeing the value in having this kind of training. So much is expected of executives these days.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 22, 2009

Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

AUGUST 13, 2010

I mentioned this to our team of admins at one of our meetings so when one of my co-workers found out how to do something they thought to share it with the team. Other ways you can learn new things is to: Subscribe to feeds from various admin or business sites. I have learnt a lot just by checking out what others are asking.

Time Zones 100

Time Zones IAAP PowerPoint Email 100

Service Untitled

NOVEMBER 28, 2012

To create raving fans, they start with inciting brand enthusiasm from their team. She heads up the company’s executive training program, The Ritz-Carlton Leadership Center. ” Why is this important to customer service success and how do you train employees to recognize and act on unexpressed needs?

Customer Service 40

Customer Service Training 2012 Interviewing 40

Laughing all the Way to Work

MARCH 20, 2010

It can also improve team work and general office dynamics. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! If you dont have that in your office, why not suggest it to the other assistants? 23, 1 p.m. (New

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

APRIL 8, 2009

I think it is preferable for those who do set it aside to include all support staff as most offices now work in teams and everyone should be rewarded for a job well done. If so, what would you recommend in terms of training (university not included/possible). Is your office doing anything for Administrative Professionals Day?

Administrative Professionals 100

Administrative Professionals Time Zones IAAP 2009 100

Laughing all the Way to Work

MAY 31, 2009

Lesson learned and will now put me on high gut alert. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! In both of my situations, it would have been helpful if I had given my input. 23, 1 p.m. (New

Time Zones 100

Time Zones IAAP Meeting Minutes Administrative Professionals 100

Laughing all the Way to Work

OCTOBER 31, 2009

I know the newness of it all will be gone soon and it will just be a normal thing that he is a little walker, but for now it is cute to see him learn this new skill. Admit your mistakes and try to learn from them. When I told my boss he said it must be my grandsons version of the 12 step program.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

JUNE 14, 2010

People have to be able to make independent decisions, however these decisions can be based on a team spirit that shares information, and provides feedback for continual improvement. Learning is the key to acquiring the skills, but working in a supportive environment helps each employee practice and hone their skills.

Customer Service 40

Customer Service Etiquette 2010 AT&T 40

Laughing all the Way to Work

FEBRUARY 21, 2009

There comes a time when companies need to pony up the money and either pay for your training or pay for a professional instead of heaving everything off on the admin because theyre cheap. In my current role I cant take someones blood pressure and in my previous role, often times they wanted to be a Lotus Notes developer. Good point Sabrina.

Time Zones 100

Time Zones IAAP 2009 International 100